Creative Cloud apps open in trial mode

Last updated on Oct 14, 2026

Learn what to do if you have an active subscription for a Creative Cloud app, but it still opens in trial mode.

Subscription language doesn't match the installed app language

If you have an active subscription to a Creative Cloud app but it opens in trial mode, the issue may occur if you have an English-only plan and the app is installed in a different language. You can check your Creative Cloud plan on your Adobe account page. To resolve this issue, change the Default install language to English (International) in the Creative Cloud desktop app and reinstall the affected app if necessary.

Select the Creative Cloud icon in the Windows taskbar or the macOS menu bar to open the Creative Cloud desktop app.

Select the Account icon in the upper-right corner, and then select Preferences.

The Creative Cloud desktop app home screen displays the Account drop-down menu with the option to Sign out. — The Preferences window contains settings for app installation, notifications, file synchronization, and other configurations for the Creative Cloud desktop app.

Select Language in the left panel of the Preferences dialog box.

The Language tab of the Preferences window provides the options to change the Creative Cloud desktop app language, and the default install language for your apps. — The Language preferences include separate settings for the Creative Cloud desktop app interface and the default language used for future app installations.

Select the dropdown menu under Default install language, and change the language to English (International).

The dropdown menu under Default install language provides the option to change the language for your future app installations. — The Default install language setting applies only to future app installations. Existing apps continue to use their current language until they are reinstalled.

Select Done to apply your changes.

All apps that you download after making this change install in the new language.

To apply the language change to an app already installed on your computer, uninstall and reinstall the app.

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