The Creative Cloud desktop app may show uninstalled apps as "Up to date" even when they aren't installed on your computer. This can prevent you from reinstalling them. This issue occurs when the Creative Cloud desktop app doesn't correctly detect that an app has been uninstalled.
If you didn't use Adobe uninstallers to remove Creative Cloud apps, they may still appear as updated in the Creative Cloud desktop app. To fix this, use Adobe uninstallers to properly remove your Creative Cloud apps.
Due to a corrupted opm.db file, an uninstalled app may appear as updated in the Creative Cloud desktop app. To resolve this, delete the opm.db file from your computer. When you reopen the Creative Cloud desktop app, it will automatically create a new, uncorrupted file.
Close the Creative Cloud desktop app.
Open File Explorer and navigate to the OOBE folder: C:\Users\[username]\AppData\Local\Adobe\OOBE.
In the OOBE folder, right-click the file named opm.db and select Delete.
Open the Creative Cloud desktop app.
Select the Account icon in the upper-right corner, and then select Sign out.
Sign back in to the Creative Cloud desktop app.
Check if you can now install the previously affected apps.
Close the Creative Cloud desktop app.
Press command + spacebar to open the Spotlight Search.
In the Spotlight Search window, enter ~/Library/Application Support/Adobe/OOBE and select the OOBE folder from the search results.
In the OOBE folder, right-click the file named opm.db and select Move to Bin.
Open the Creative Cloud desktop app.
Select the Account icon in the upper-right corner, and then select Sign out.
Sign back in to the Creative Cloud desktop app.
Check if you can now install the previously affected apps.
You may encounter this issue if your Creative Cloud desktop app is outdated. To resolve the issue, update your Creative Cloud desktop app.
Go to the Creative Cloud download page and select Download Creative Cloud.
Double-click the downloaded file to begin installation:
Follow the on-screen instructions.
After the installation, sign in to your apps again.
A Creative Cloud desktop app installation issue can cause uninstalled apps to appear as updated. To resolve this, perform a clean installation of your Creative Cloud desktop app.
This process will remove all Adobe Creative Cloud apps and data. Before proceeding, make sure to back up any important files.
Download and run the Adobe Creative Cloud Cleaner tool.
Follow the tool's instructions to remove all Adobe apps.
Restart your computer.
Open the Creative Cloud desktop app.
Sign in and install your apps again.
