Download error in Apps tab of Creative Cloud desktop app

When opening the Creative Cloud desktop app, the Apps tab loads with the following message:

Download error. Press Retry to try again or contact customer support.

Clicking the Reload Applications button does not resolve the error.

Solution

Remove the OOBE and AAMUpdater folders.

Mac OS:

1. Quit the Creative Cloud Desktop app.
2. Navigate to \User\<UserName>\Library\Application Support\Adobe\
   1. To access the hidden User Library folder, see Access hidden user library files | Mac OS 10.7 and later.
      
3. Locate and remove the AAMUpdater and OOBE folders.
4. Reopen the Creative Cloud Desktop app located in the Applications folder.

Windows:

1. Quit the Creative Cloud desktop app.
2. Navigate to \Users\\AppData\Local\Adobe\
3. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.
4. Locate and remove the AAMUpdate and OOBE folders.
5. Reopen the Creative Cloud desktop app located in Start Screen/Menu.

The AAMUpdater and OOBE folders are recreated when the Creative Cloud desktop app is relaunched.