Fix error "Something went wrong initializing Creative Cloud Libraries"

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Adobe Creative Cloud User Guide

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Applies to: Adobe Creative Cloud Adobe Fresco Adobe XD

某些 Creative Cloud 应用程序、服务和功能在中国不可用。

Learn what to do when the Libraries panel doesn't load in Creative Cloud apps (such as Adobe XD and Adobe Fresco) or when you experience the "Something went wrong initializing Creative Cloud Libraries" error.

 Did the Libraries panel stop working after you uninstalled and reinstalled the Creative Cloud desktop app? See Libraries panel stopped working.

Error "Something went wrong initializing Creative Cloud Libraries"

When attempting to use the Creative Cloud Libraries in supported desktop applications or in the Creative Cloud desktop app, the panel doesn't load and returns the following error:

Something went wrong initializing Creative Cloud Libraries.

Libraries panel doesn't load
Error 'Something went wrong initializing Creative Cloud Libraries' in a Creative Cloud application
Cc-libraries
Error 'Something went wrong initializing Creative Cloud Libraries' in Creative Cloud desktop app

How to work around the error

Try these solutions in the given sequence. Continue to the next solution only if a previous one doesn't work.  

  1. Close any open Adobe products that use Libraries.

  2. Open the Creative Cloud desktop app. (Select the  icon in your Windows taskbar or the macOS menu bar.)

  3. Use the following keyboard shortcuts:

    • macOS: Command+Option+R
    • Windows: Ctrl+Alt+R

    This relaunches Creative Cloud and all its supporting processes, including the Creative Cloud Libraries.

  4. Relaunch the Creative Cloud app in which you received the Libraries error.

  1. Close all Creative Cloud applications. 

  2. Sign out of the Creative Cloud desktop app.

  3. Navigate to the following folder.

    • macOS: ~/Library/Application Support/Adobe/
    • Windows: C:\Users\[Your User Name]\AppData\Roaming\Adobe

    Note:

  4. Delete the Creative Cloud Libraries folder.

  5. Log into your account in the Creative Cloud desktop app and relaunch the Creative Cloud app in which you received the Libraries error.

  1. Navigate to the following folder:

    • macOS: /etc
    • Windows: C:\Windows\System32\drivers\etc

    Note:

    macOS: This folder is normally hidden. In Finder, choose Go > Go to Folder. Then, type in "/etc" (without quotes) and select the Go button.

  2. Open the hosts file (in a simple text editor like Notepad or TextEdit).

  3. Verify that you do not have any Adobe websites listed. If any are listed, you can delete them or add # at the beginning of the line to comment them out.

    For example, change: 

    127.0.0.1 activate.adobe.com

    to

    #127.0.0.1 activate.adobe.com

  4. Verify that you have the following line and that it is not commented out (does not have # at the beginning): 

    127.0.0.1 localhost

  5. (Optional) Use the Creative Cloud Cleaner Tool to repair your hosts file. To read instructions, see How and when to use the Creative Cloud Cleaner tool | Advanced steps.

macOS X

If your network is managed via Auto proxy discovery or Automatic proxy configuration, see Configuration of proxy by a network administrator.

  1. Open System Preferences from the Apple menu.

  2. Select Network.

    Configure your proxy on Mac to work with Libraries - Step 2

  3. Select Advanced.

    Configure your proxie on Mac to work with Libraries - Step 3

  4. Select the Proxies tab.

  5. Ensure that the option Exclude Simple Hostnames is selected.

    Configure your proxie on Mac to work with Libraries - Step 5

Windows 10

If your network is managed via Automatically detect settings or Use setup script, see Configuration of proxy by a network administrator.

  1. In the search box, type Change proxy settings and open the corresponding search result.

    Configure your proxy settings on Win 10 to work with Libraries - Step 1

  2. Scroll to the bottom of the Proxy Settings dialog box and ensure that the option Don't use proxy server for local (intranet) addresses is selected.

    Configure your proxy on Win 10 to work with Libraries - Step 2

Windows 7

If you network is managed via Automatically detect settings or Use automatic configuration script, see Configuration of proxy by a network administrator.

  1. Type "Internet Explorer" in the Windows search bar. Then select Internet Explorer.

  2. Select the Tools icon (Gear icon in IE 9+) and choose Internet Options from the menu.

    Configure your proxy on Win 7 to work with Libraries - Step 1

  3. Go to the Connections tab and select LAN settings.

    Configure your proxy on Win 7 to work with Libraries - Step 3

  4. Ensure that the Bypass proxy server for local addresses option is selected.

    Configure your proxy on Win 7 to work with Libraries - Step 4

Configuration of proxy by a network administrator

If your network is managed by a network administrator using the Auto proxy discovery or Automatic proxy configuration options on macOS or Automatically detect settings or Use automatic configuration script on Windows, learn how to enable Creative Cloud Libraries.

Ask your organization's network administrator to perform the following steps:

  1. Open the PAC/WPAD proxy configuration file.

  2. Ensure that the following setting is present:

    FindProxyForURL(url, host)
    if (isInNet(host, "127.0.0.1", "255.255.255.255")) {
         return "DIRECT";
    }

Still having trouble?

Fix issue for Adobe XD and Adobe Fresco on Windows 10

Adobe XD icon

I am facing this issue on Adobe XD for Windows 10.


Fresco icon

I am facing this issue on Adobe Fresco for Windows 10.


Fix error for Adobe XD on Windows 10

If Creative Cloud Libraries doesn't load in Adobe XD on Windows, and the above solutions don't fix the issue, try the following steps.

  1. Quit Adobe XD.

  2. In the Windows search box, type "Powershell", and open the Powershell command prompt.

  3. Type the following command and press Enter.

    CheckNetIsolation.exe LoopbackExempt -a -n="Adobe.CC.XD_adky2gkssdxte"

  4. Open Adobe XD again.

    Your Creative Cloud Libraries are displayed.

Fix error for Adobe Fresco on Windows 10

If Creative Cloud Libraries doesn't load in Adobe Fresco on Windows, and the above solutions don't fix the issue, try the following steps.

  1. Quit Adobe Fresco.

  2. In the search box, type "Powershell" and open the Powershell command prompt.

  3. Type the following command and press Enter.

    CheckNetIsolation.exe LoopbackExempt -a -n="Adobe.Fresco_pc75e8sa7ep4e"

  4. Open Adobe Fresco again.

    Your Creative Cloud Libraries are displayed.