Note:
If you uninstall the Creative Cloud Desktop app and reinstall it as part of some troubleshooting, the Libraries panel inside a Creative Cloud desktop app may stop working. To resolve the problem, see Libraries panel stopped working.
When attempting to use the Creative Cloud Libraries in supported desktop applications, the panel doesn't load, and returns the following error:
Something went wrong initializing Creative Cloud Libraries
Adobe engineering is currently working to address this issue. In the meantime, the following workarounds allow you to use the feature until a more permanent solution becomes available.
-
Sign out of your account in the Creative Cloud desktop app.
See: Deactivate your app from your desktop in Activate and deactivate Adobe Creative Cloud apps
-
Navigate to the following folder.
- Mac: C:\Users\[Your Username]\AppData\Roaming\Adobe
- Win: C:\Users\[Your Username]\AppData\Adobe
NOTE: The Library folder is hidden on the Mac OS. To reveal it, see: Can't see user library files in Mac OS X 10.7 and later
NOTE: The AppData folder is hidden on the Windows OS. To reveal it, see: Show hidden files and folders in Windows 10 and earlier
- Mac: C:\Users\[Your Username]\AppData\Roaming\Adobe
-
Log into your account in the Creative Cloud desktop app and relaunch the Adobe product in which you received the Libraries error.
See: Activate your app in Activate and deactivate Adobe Creative Cloud apps
-
(Optional) Use the Creative Cloud Cleaner Tool to repair you hosts file. See instructions here: Use the Creative Cloud Cleaner Tool to solve installation problems
If your network is managed via Auto proxy discovery or Automatic proxy configuration, see Configuration of proxy by a network administrator.
If your network is managed via Automatically detect settings or Use setup script, see Configuration of proxy by a network administrator.
If you network is managed via Automatically detect settings or Use automatic configuration script, see Configuration of proxy by a network administrator.
If your network is managed by a network administrator using the Auto proxy discovery or Automatic proxy configuration options on Mac OS or Automatically detect settings or Use automatic configuration script on Windows, this section describes how to enable Creative Cloud Libraries.
Ask your organization's network administrator to do the following:
- Open the PAC/WPAD proxy configuration file.
- Make sure that the following setting is present:
FindProxyForURL(url, host)
if (isInNet(host, "127.0.0.1", "255.255.255.255")) {
return "DIRECT";
}
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