Note:
If you uninstall the Creative Cloud Desktop app and reinstall it as part of some troubleshooting, the Libraries panel inside a Creative Cloud desktop app may stop working. To resolve the problem, see Libraries panel stopped working.
When attempting to use the Creative Cloud Libraries in supported desktop applications, the panel doesn't load and returns the following error:
Something went wrong initializing Creative Cloud Libraries.
Adobe engineering is currently working to address this issue. In the meantime, the following workarounds allow you to use the feature until a more permanent solution becomes available.
Relaunch the Creative Cloud Library
Recreate the Libraries cache
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Sign out of your account in Creative Cloud desktop app.
See Deactivate your app from your desktop in Activate and deactivate Adobe Creative Cloud apps.
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Navigate to the following folder.
- macOS: Users/library/Application Support/Adobe/
- Windows: C:\Users\[Your User Name]\AppData\Roaming\Adobe
Note:
- macOS: The Library folder is hidden on the macOS. To reveal it, see Can't see user library files in Mac OS X 10.7 and later.
- Windows: The AppData folder is hidden on the Windows OS. To reveal it, see Show hidden files and folders in Windows 10 and earlier.
- macOS: Users/library/Application Support/Adobe/
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Log into your account in Creative Cloud desktop app and relaunch the Adobe product in which you received the Libraries error.
See Activate your app in Activate and deactivate Adobe Creative Cloud apps.
Ensure that your hosts file is properly set up
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(Optional) Use the Creative Cloud Cleaner Tool to repair your hosts file. To read instructions, see Use the Creative Cloud Cleaner Tool to solve installation problems.
Configure your proxy to work with Libraries
If your network is managed via Auto proxy discovery or Automatic proxy configuration, see Configuration of proxy by a network administrator.
If your network is managed via Automatically detect settings or Use setup script, see Configuration of proxy by a network administrator.
If you network is managed via Automatically detect settings or Use automatic configuration script, see Configuration of proxy by a network administrator.
If your network is managed by a network administrator using the Auto proxy discovery or Automatic proxy configuration options on macOS or Automatically detect settings or Use automatic configuration script on Windows, this section describes how to enable Creative Cloud Libraries.
Ask your organization's network administrator to perform the following steps:
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