Adobe strongly recommends that you do not uninstall the Creative Cloud desktop app. However, in certain scenarios like a corrupted Creative Cloud desktop app, or problems installing some Creative Cloud apps, you can uninstall the Creative Cloud desktop app.
For example, you may receive the following error message while updating the Creative Cloud desktop app:
Creative Cloud desktop failed to update. (Error Code: 2)
If you are seeing this error, follow the steps below to uninstall and then reinstall the Creative Cloud desktop app:
If you need to uninstall the Creative Cloud desktop app, download and run the uninstallation tool appropriate for your operating system. You will need administrative privileges to complete the uninstallation.
Create a folder on the machine which has SCCM server and place the Creative Cloud Uninstaller executable in it. You can pick the executable from any machine which has the latest Creative Cloud desktop app installed. The executable is located at:
- Windows: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe
- macOS: /Applications/Utilities/Adobe Creative Cloud/Utils/Creative Cloud Uninstaller.app/Contents/MacOS/Creative Cloud Uninstaller
The Creative Cloud desktop app can only be uninstalled if all Creative Cloud apps (such as Photoshop, Illustrator, and Premiere Pro) have already been uninstalled from the system.