Last updated on
Jul 18, 2024
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Also applies to Acrobat Reader
Issue
When you open a PDF file in Acrobat or Acrobat Reader, the following error message is displayed: Insufficient data for an image
The PDF opens, but the contents are either blurred or missing. This error may occur due to incomplete or corrupted files, unsupported formats, network problems, outdated software, or insufficient resources. Resolution involves addressing these factors and ensuring proper permissions and compatibility.
Steps to troubleshoot
Step 1: Change the zoom settings
- To view the contents of the document, try reducing the Zoom factor or select Fit One Full Page.
- To make this setting default, go to Edit > Preferences > Page Display, and then from the drop-down menu, select Fit Page.
Step 2: Optimize PDF Size
You can save the PDF in Acrobat as an optimized PDF. To do so:
- From the All tools menu, select Compress a PDF.
- From under the Reduce File Size option in the left menu, select Single file or Multiple files.
- Choose the location to save the file and select Save.
Try it in the app
Remove tags, images, and metadata from your document in a few simple steps.
Step 3: Sanitize the PDF
The corruption of the PDF structure or improper tags, images, and metadata might cause the error. Follow the steps to sanitize the PDF:
- From the All tools menu, select Redact a PDF.
- From the Redact menu, select Sanitize document.
- In the dialog that appears:
- To permanently remove metadata, comments, and file attachments, select Remove all.
- To selectively remove hidden information, select Selectively remove.
- Select or deselect what information you want to remove from your PDF, select Remove, and then select OK.
- Type a name for your file, choose a location, and select Save.
The selected content is permanently removed when you sanitize the PDF and save the file.
