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Find solutions to common PDF printing issues.
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    The first step in solving a printing issue is to trace the source of the issue. The troubleshooting techniques below solve some of the most common issues and are grouped into three categories:

    Three most common issues

    Can you print this troubleshooting page?

    Try printing this troubleshooting page. If you can't, follow these steps to check your connection to the printer:

    1. Make sure the cable that connects your printer to your computer is securely plugged in.

    2. If your printer is plugged into a USB hub, unplug the printer cable from the hub. Then, plug the printer cable directly into a USB port on your computer.

    3. Turn off your printer. Wait 30 seconds, and then turn it on again.

    4. Try to print the PDF again. 

    Are you using the latest printer driver?

    Make sure you update to the latest printer driver (a program that controls your printer). Printer manufacturers offer updated drivers to improve compatibility with newer software, such as newer versions of Reader and Acrobat.

    1. Find your printer model number. 

    2. Go to the manufacturer's website, and browse or search for "drivers" or "printer drivers." 

      Driver download pages for some manufacturers appear below:

    3. Find the correct driver for your model number. 

    4. Download and install the printer driver, according to the manufacturer's instructions.

    5. Restart your computer. 

    Have you tried printing to a different printer?

    If you have a different printer connected to your computer, try printing the file to the other printer. Sometimes a different printer can successfully print a PDF that doesn't print on another printer.  

    To switch printers on Windows, see Change default printer (Windows 8 or Windows 7).

    To switch printers on Mac OS, see Manage your printers (OS X Yosemite) or search Apple Support for instructions for your operating system.

    Often printing problems stem from issues with the PDF file. Even if a PDF looks fine on screen, it can contain incomplete or corrupt data. 

    Try the "Print as image" option

    If you’re in a hurry and want to print a simple document (such as a letter or form), use the "Print as image" option. Click the Advanced button in the Print dialog box to find this option. (In Windows 7, the Advanced button is at the bottom of the dialog box.)

    Click the Advanced button

    Copy or download the PDF again directly to your hard drive

    Sometimes a PDF file becomes damaged or contains corrupt data. If you downloaded the PDF from the web or received it in an email, download the PDF again or ask the sender to resend it. Copy the file directly to your hard drive, rather than a thumb (portable) or network drive.

    Open the new copy on your hard drive and print again. 

    Create a copy of the PDF using Save As command

    In Reader or Acrobat, choose File > Save As and give the PDF file a new name. Include only letters and numbers in the filename. Do not include symbols such as %, $, or []. Try printing the new copy of the PDF.

    Recreate the PDF file

    If you have the original source file that the PDF was created from, recreate the PDF.

    1. Open the file in the original program (such as a word processing or a page layout program).

    2. Choose File > Print, and then choose the option to save the file as a PDF.

    3. Open the new PDF, and try printing again.

    1. Open the PDF and choose one of the following:

      • Acrobat DC: Tools > Print Production
      • Acrobat XI: View > Tools > Print Production


      Choose Print Production
    2. Select Preflight.

      Select Preflight
    3. Acrobat DC: In the Find bar of the Preflight window, type "syntax." Then select the profile Report PDF syntax issue. Then click Analyze and fix.

      Click Analyze and Fix PDF

    Restart your computer

    Restart your computer, then open the file again. It is surprising how often simply restarting your computer solves a problem. Restarting a computer clears its memory and memory cache.   

    Use the current version of Adobe Reader or Acrobat

    It is important to update your version of Reader or Acrobat. Adobe releases free security updates quarterly. The updates often include fixes for common problems. Download the latest free update:

    1. Open Reader or Acrobat.

    2. Choose Help > Check for Updates. If a new update is available, it installs automatically.

    3. Once installed, restart your computer. 

    4. Try to print the PDF again.

    If you've followed these suggestions and still cannot print, search for your issue in one of the Adobe user-to-user forums. Other users could have run into similar problems.

    Two other documents provide troubleshooting suggestions: Printer setup problems or Printing complex PDFs | Acrobat. For tips on using the Print dialog box (such as printing back-to-back, resizing pages to fit the paper, or printing comments), see Printing Tips (Acrobat X and earlier). 

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