System requirements

The following system requirements apply to Adobe Sign (formerly Adobe Document Cloud eSign services or Adobe EchoSign).

Browser

  • Microsoft Windows 10 using Microsoft Edge, Internet Explorer 11, Firefox, or Chrome
  • Microsoft Windows 8 using Internet Explorer 11 or later, Firefox, or Chrome
  • Microsoft Windows 7 using Internet Explorer 11 or later, Firefox, or Chrome
  • Mac OS X v10.9 or later using Safari 7 or later, Firefox, or Chrome

Note:

Adobe Sign Support for Microsoft Vista, IE 9, and IE 10 will be discontinued on September 30, 2017.

Mobile app

Language versions

US English

UK English

French

German

Spanish

Catalan

Basque

Brazilian Portuguese

Portuguese

Japanese

Chinese (Simplified)

Chinese (Traditional)

Korean

Indonesian

Malay

Thai

Vietnamese


Croatian

Czech

Polish 

Romanian

Russian

Slovenian

Slovakian 

Turkish

Ukrainian

Danish

Dutch

Finnish

Hungarian

Icelandic

Italian

Norwegian

Swedish



Supported document formats for signature

  • Adobe PDF (.pdf)
  • Microsoft Word (.doc and .docx)
  • Microsoft Excel (.xls and .xlsx)
  • Microsoft PowerPoint (.ppt and .pptx)
  • WordPerfect (.wp)
  • Text (.txt)
  • Rich Text (.rtf)
  • Graphics (.tif, .jpg, .jpeg, .gif, .bmp, and .png)
  • Web (.htm or .html)

Software required to view a signed document

  • Adobe Reader 9.0 or later for documents secured with AES 128-bit encryption or lower
  • Adobe Reader 10 or later for documents secured with AES 256-bit encryption

Adobe online services are available only to users 13 and older and require agreement to additional terms and the Adobe Privacy Policy. Online services are not available in all countries or languages, may require user registration, and may be discontinued or modified in whole or in part without notice. Additional fees or subscription charges may apply.

IP Ranges to Whitelist

If you explicitly whitelist IP addresses on your network, please add the below IP ranges to your firewall:

North America:

  • 52.71.63.224/27 
  • 52.35.253.64/27 

Europe:

  • 52.48.127.160/27 
  • 52.58.63.192/27 

Japan:

  • 52.196.191.224/27 

Australia:

  • 52.65.255.192/27 

India:

  • 13.126.23.0/27


IP ranges for outbound mail relays

If your organization whitelists IP addresses to control connection to your inbound mail servers, add the following IP addresses to your whitelist:

  • 52.205.63.172/30
  • 52.41.255.236/30
  • 52.208.255.252/30
  • 52.59.244.0/30
  • 52.197.127.252/30
  • 52.65.63.248/30
  • 13.126.23.32/30

SSL Certificate Authority / Certificates (Active date: July 22, 2017)

Adobe Sign uses the following SSL Certificates. If you have custom built integrations with Adobe Sign using either the SOAP or REST APIs, and if any of these integrations requires “pinning” or whitelisting the actual certificates, you can find the new Adobe Sign and CA certificates below. 

Download

Download

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy