What's New
Get Started
Administer
- Admin Console Overview
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User Management
- Adding users
- Create function-focused users
- Check for users with provisioning errors
- Change Name/Email Address
- Edit a user's group membership
- Promote a user to an admin role
- User Identity Types and SSO
- Switch User Identity
- Authenticate Users with MS Azure
- Authenticate Users with Google Federation
- Product Profiles
- Login Experience
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Account/Group Settings
- Settings Overview
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Global Settings
- New Recipient Experience
- Self Signing Workflows
- Send in Bulk
- Web Forms
- Power Automate Workflows
- Library Documents
- Collect form data with agreements
- Limited Document Visibility
- Attach a PDF copy of the signed agreement
- Include a link in the email
- Include an image in the email
- Files attached to email will be named as
- Attach audit reports to documents
- Merge multiple documents into one
- Download individual documents
- Upload a signed document
- Set a default time zone
- Users in Multiple Groups (UMG)
- Group Administrator Permissions
- Replace recipient
- Audit Report
- Transaction Footer
- Healthcare customer
- Account Setup
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Signature Preferences
- Well formatted signatures
- Custom Terms of Use and Consumer Disclosure
- Navigate recipients through form fields
- Restart agreement workflow
- Decline to sign
- Allow signers to print and place a written signature
- Require signers to use a mobile device to create their signature
- Request IP address from signers
- Digital Signatures
- Electronic Seals
- Digital Identity
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Report Settings
- Security Settings
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Send settings
- Require recipient name when sending
- Lock name values for known users
- Allowed recipient roles
- Allow e-Witnesses
- Recipient groups
- CCs
- Recipient Agreement Access
- Field flattening
- Modify Agreements
- Private messages
- Allowed signature types
- Reminders
- Signed document password protection
- Send Agreement Notification through
- Signer identification options
- Content Protection
- Signing order
- Liquid mode
- Bio-Pharma Settings
- Notarization Settings
- Payments Integration
- SAML Settings
- Data Governance
- Time Stamp Settings
- External Archive
- Account Languages
- Email Settings
- Migrating from echosign.com to adobesign.com
- Configure Options for Recipients
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Guidance for regulatory requirements
- Accessibility
- HIPAA
- GDPR
- 21 CFR part 11 and EudraLex Annex 11
- Healthcare customers
- IVES support
- "Vaulting" agreements
- EU/UK considerations
- Claim your domain
- Report Abuse links
Send, Sign, and Manage Agreements
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Recipient Options
- Cancel an email reminder
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Options on the e-signing page
- Overview of the e-sign page
- Open to read the agreement without fields
- Decline to sign an agreement
- Delegate signing authority
- Download a PDF of the agreement
- View the agreement history
- View the agreement messages
- Convert from an electronic to a written signature
- Convert from a written to an electronic signature
- Navigate the form fields
- Clear the data from the form fields
- E-sign page magnification and navigation
- Change the language used in the agreement tools and information
- Review the Legal Notices
- Adjust Acrobat Sign Cookie Preferences
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Send Agreements
- Send (Compose) page
- Send an agreement only to yourself
- Send an agreement to others
- Written Signatures
- Recipient signing order
- Send in Bulk
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Authoring fields into documents
- In-app authoring environment
- Create forms with text tags
- Create forms using Acrobat (AcroForms)
- Fields
- Authoring FAQ
- Sign Agreements
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Manage Agreements
- Manage page overview
- Delegate agreements
- Replace Recipients
- Limit Document Visibility
- Cancel an Agreement
- Create new reminders
- Review reminders
- Cancel a reminder
- Access Power Automate flows
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More Actions...
- How search works
- View an agreement
- Create a template from an agreement
- Hide/Unhide agreements from view
- Upload a signed agreement
- Modify a sent agreement's files and fields
- Edit a recipient's authentication method
- Add or modify an expiration date
- Add a Note to the agreement
- Share an individual agreement
- Unshare an agreement
- Download an individual agreement
- Download the individual files of an agreement
- Download the Audit Report of an agreement
- Download the field content of an agreement
- Audit Report
- Reporting and Data exports
Advanced Agreement Capabilities and Workflows
- Webforms
- Reusable Templates
- Transfer ownership of web forms and library templates
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Power Automate Workflows
- Overview of the Power Automate integration and included entitlements
- Enable the Power Automate integration
- In-Context Actions on the Manage page
- Track Power Automate usage
- Create a new flow (Examples)
- Triggers used for flows
- Importing flows from outside Acrobat Sign
- Manage flows
- Edit flows
- Share flows
- Disable or Enable flows
- Delete flows
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Useful Templates
- Administrator only
- Agreement archival
- Webform agreement archival
- Agreement data extraction
- Agreement notifications
- Agreement generation
- Custom Send workflows
- Share users and agreements
Integrate with other products
- Acrobat Sign for Salesforce
- Acrobat Sign for Microsoft
- Other Integrations
- Partner managed integrations
- How to obtain an integration key
Acrobat Sign Developer
- REST APIs
- Webhooks
Support and Troubleshooting
Asset types that can be copied between environments
Several assets can be copied from the Production environment to the Sandbox or from the Sandbox to Production. This is designed to allow testing of existing objects in the Sandbox and then promoting them to production use when testing is satisfactorily completed.
Templates
The column data provided in the Templates section is as follows:
- Title - Provides the literal name for the library template.
- Templates created in (or copied to) the Sandbox environment will have the string [DEMO USE ONLY] prepended to the template name in the Manage view
- Templates created in (or copied to) the Sandbox environment will have the string [DEMO USE ONLY] prepended to the template name in the Manage view
- Status - The status of the template can be:
- Active - Active templates are available to send to recipients or attach to workflows.
- Authoring - This is a Draft template that hasn't been completed to the point it can be sent for signature.
- Active - Active templates are available to send to recipients or attach to workflows.
- Sharing Mode - This value asserts the scope of the template. A template may only have one sharing mode:
- Account - Account sharing indicates that all users in the account can use the template for agreements or workflows.
- Group - Group sharing indicates that anyone in the group the template is associated with will be allowed to use it for creating agreements or workflows.
- User - User sharing mode indicates that only the creating user can access the asset. These can only be copied if you're the owner of the template.
- If you attempt to copy a template with a User share mode, and the owner of that template isn't you, an error message will trigger (Error executing request!)
- If you attempt to copy a template with a User share mode, and the owner of that template isn't you, an error message will trigger (Error executing request!)
- Account - Account sharing indicates that all users in the account can use the template for agreements or workflows.
- Template Types - Templates have two types. One or both can be referenced:
- Document - A file containing viewable content with a form field layer applied. The document type is used for static documents with defined field placement.
- Form Field Layer - A form field layer without the underlying document containing the viewable content. Used when the document's content is variable, but the field requirements are constant.
- Document - A file containing viewable content with a form field layer applied. The document type is used for static documents with defined field placement.
Actions that can be taken with library templates are:
- Copy - This action copies a template version to the local environment with the same name value.
- Copy As - This action allows the admin to change the asset's name when copied to the local environment.
User Group
The column data provided in the Groups section is as follows:
- Name - Provides the literal name for the group.
- Is Default - Identifies if the group is the default group for the account.
- True - This value identifies the account's default group.
- There must be one, and only one, default group.
- False - All groups that are not the default group.
- True - This value identifies the account's default group.
The only action that can be taken with a Group is Copy.
When a group is copied to the other environment, a new group is created with the same Name value as the copied group.
- No settings or users are imported when the group is copied. The group will be empty and configured to inherit all settings from the account level, just as any new group would be.
- Copying groups is in place to support other objects that reference groups (e.g., Workflows).
Web forms
The column data provided in the Web Form section is as follows:
- Title - Provides the literal name for the web form
- Web forms created in (or copied to) the Sandbox environment will have the string [DEMO USE ONLY] prepended to the name in the Manage view
- Status - What is the current status of the web form:
- Active - The web form URL is available to the public and can be signed by a recipient
- Disabled - The web form is disabled. The URL will either redirect recipients or provide a terminal message depending on how the web form was configured at the time it was disabled
- Active - The web form URL is available to the public and can be signed by a recipient
Actions that can be taken are:
- Copy - This action copies a version of the web form to the local environment with the same name value
- Copy As - This action allows the admin to change the name of the web form when it's copied to the local environment
Custom Workflows
The column data provided in the Workflows section is as follows:
- Name - Provides the literal name for the workflow.
- Scope - Defines the workflow's scope in terms of account access.
- Group - The workflow is currently configured to be accessible to only one group.
- Account - The workflow is currently configured to be accessible to the whole account.
- Group - The workflow is currently configured to be accessible to only one group.
- Status - The current availability status of the workflow.
- Active - Workflows that are available to users in the account.
- Draft - The Draft status is used when the workflow hasn't been set to Active.
- Workflows that have been deactivated will reflect a Draft status.
- Workflows that have been deactivated will reflect a Draft status.
Actions that can be taken are:
- Copy - Copies the workflow from the remote environment to the local environment.
- Automatically updates the workflow if the local environment has the same workflow already.
- Automatically updates the workflow if the local environment has the same workflow already.
- Copy As - Copies the workflow from the remote environment and allows the admin to rename it.
API Applications
The column data provided in the API Applications section is as follows:
- Display Name - Provides the literal name displayed for the application.
- Domain - Defines the application's scope in terms of account access.
- CUSTOMER - The application is only configured to access data within your Acrobat Sign account.
- PARTNER - The application is configured to access any authorized Acrobat Sign account.
- CUSTOMER - The application is only configured to access data within your Acrobat Sign account.
- Status - The current availability status of the application.
- Active - Applications that are currently available to users in the account.
- Applications are created in Active status.
- Applications are created in Active status.
- Disabled - Applications that are no longer available.
- Active - Applications that are currently available to users in the account.
Actions that can be taken are:
- Copy - Copies the application from the remote environment to the local environment.
- Copy As - Copies the application from the remote environment and allows the admin to rename it.
Searching for assets
By default, the list of assets is sorted by the Name/Title value of the asset.
To help find the asset you are looking for, each section has a Search field that limits the data set exposed based on the Name/Title field of the asset type being viewed:
Only assets that match the string will be returned.
- The search string is not case sensitive
- The search string can be anywhere in the name/title as long as the string is unbroken
Local vs Remote assets
When a Sandbox is connected to your Production environment, the Sandbox interface defines the two independent environments as either Local or Remote.
- The Local section contains the assets that are available in the environment you authenticated to
- The Remote section lists the assets in the environment you connected to
In the image below, we have authenticated to the Sandbox (note the banner at the top of the page), and connected to the Stage environment (Stage Sync). In this case, the Sandbox is local, and you can copy assets from the remote Stage environment.
Currently, the Sandbox only allows copying an asset to the local environment from the remote environment.
Admins can authenticate to both environments, permitting back-and-forth Copy actions.