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Known issues, limitations HPZ Captis support | Substance 3D Sampler

Known issues and limitations

Version: Sampler 5.0, released on February 20th, 2025

  • Sampler with HP Z Captis workflow is available on Windows only for now.

  • Physically disconnecting the device while a scan is in progress does not stop the capture. If the device is disconnected during the capture, please wait 30 seconds before reconnecting it so it can reconnect to the ongoing capture session.

  • The four maps being exported today are the Base color, Normal, Height, Opacity.

  • When closing the window during a capture, the metadata that were filled in are lost.

  • When clicking on any of the “Browse content” or “Shut down” buttons during the transfer of the data from Captis via USB, the transfer stops.

  • If you have TDR issues, please refer to this documentation page from Sustance Painter which should help fix them.

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