Check your spam, junk, or bulk email folders for messages from Adobe.
Last updated on
Jan 27, 2026
Troubleshoot Adobe email delivery problems by checking spam folders, updating email settings, and confirming account details.
Adobe sends important emails about your account, including password resets, purchase confirmations, and renewal notices. If these messages aren't reaching your inbox, your email system may be blocking them, or filtering them as spam, or the address on your Adobe account may be incorrect.
Email server filters Adobe emails into spam or junk folders
Your email server may be filtering Adobe messages into spam or junk folders. When you mark an Adobe email as spam, your email server automatically directs all future Adobe emails to the spam folder.
To resolve the issue:
Search your email for messages from Adobe email domains:
|
Mail IDs |
Mail IDs |
Mail IDs |
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AGSW1@ADOBE.COM AccountAbuse@adobe.com Audit@adobe.com Escalations@adobe.com Ops@adobe.com Playground@adobe.com Trial@adobe.com Vetting@adobe.com abuse@adobe.com admin@adobe.com adobeauthorizations@adobe.com adobeauthorizations@adobe.net adobecare@adobe.net adobeconnect_trials@adobe.com adobeconnect_trials@adobe.net support_noreply@adobe.net syndication@adobe.com technologypartners@adobe.com support_noreply@adobe.com |
adobeinfo@adobe.com adobeupd@adobe.com adobeupd@adobe.net assist@adobe.com auto@adobe.com caonguye@adobe.com ccproductupdates@adobe.com connectadmin@acrobat.com creativesdk@adobe.net custsupp@adobe.com directordownload@adobe.com directordownload@adobe.net eng@adobe.comfps@adobe.com hendrix@adobe.com message@adobe.com technologypartners@adobe.net trainingpartners@adobe.com support@adobe.net |
message@adobe.net noreply@acrobat.com noreply@adobe.com noreply@adobe.net noreply@adobecslive.com noreply@adobestandout.com noreply@creativecloud.com noreply@photoshop.com noreply_adobestory@adobe.com noreplycseb@adobe.com partners@adobe.com partners@adobe.net reply@adobe.com reply@adobe.net storemanager@adobe.com storemanager@adobe.net suppnr@adobe.com support@adobe.com |
Mark any found Adobe emails as Not Spam to train your email system.
Add Adobe email domains to your safe senders list or address book. For instructions, refer to your email provider's official documentation.
Contact your email provider to review automatic filtering settings.
Email security settings block Adobe emails
Adobe's email system may not work with certain anti-spam software, such as those that use auto-response or challenge methods to block unwanted emails.
To resolve the issue:
Temporarily disable any anti-spam software that uses challenge-response methods.
Adjust your email security settings to Medium or Medium-High instead of High. For instructions, refer to your email provider's official documentation.
Ask your email administrator to add Adobe's mail servers to your organization's allowlist:
- 54.240.14.29
- 54.240.14.30
- 54.240.27.170
- 54.240.27.171
- 64.18.0.0/20
- 207.126.144.0/20
- 207.171.162.174
- 216.104.214.90
- 216.104.212.91
- 216.104.212.92
- 216.104.212.93
- 216.104.212.94
- 216.104.212.104
- 216.104.212.105
- 69.169.239.38
- 69.169.239.39
- 69.169.239.40
- 69.169.239.41
- 69.169.239.42
- 76.223.139.180
- 76.223.139.181
- 76.223.139.182
- 76.223.139.183
- 76.223.139.185
If your organization uses a spam filter, configure it to allow emails from Adobe and Amazon Web Services (AWS).
Your email address is incorrect
If you've checked your spam folders and adjusted your security settings but still aren't receiving emails, you may have added a different email address to your Adobe account.
To resolve the issue:
Sign in to your Adobe account.
In the Account tab, go to the Account information and access section and confirm that your primary email or Adobe ID is the same as the email address you’re using.
If your email address isn’t the same as the primary email, change the email address to receive emails from Adobe.
