Go to the Adobe privacy inquiry form.
Last updated on
Apr 17, 2026
Learn how to request to close an Adobe account or cancel a subscription for someone who can no longer manage their account due to death, incapacitation, or incarceration.
At Adobe, we understand that dealing with accounts of deceased, incapacitated, or incarcerated users can be sensitive. We also understand that this is a challenging time for you. You can follow the steps to submit a request to close an account or cancel a subscription for a user who has passed away, been incapacitated, or been incarcerated.
Required documents
You'll need to provide the following information to cancel a subscription on someone else’s behalf:
- Account holder email address
- Requestor’s contact information (first and last name, country, and email address)
- Legal documentation (death certificate, medical documentation, proof of incapacitation or incarceration, or any other certifications)
You'll need to provide the following information to close an account on someone else’s behalf:
- Account holder email address
- Requestor’s contact information (first and last name, country, and email address)
- Legal documentation (death certificate, medical documentation, proof of incapacitation or incarceration, power of attorney, proof that you are the executor of the estate, or any other certifications)
Submit a closure or cancellation request for another person
Enter your details (as the requestor) and select Send validation code.
Enter the validation code you received via email and select Confirm Code.
Verify the information you provided and select Next.
In the Request Selection window, select Cancel someone else’s subscription due to their death or incapacitation, and then choose Next.
In the Privacy Enquiry on behalf of another Adobe account window, enter the Adobe ID (email address) of the account holder and select Next.
Specify the reason for the request and upload the required legal documentation. Select Next.
Follow the onscreen instructions and confirm that you are authorized to provide the required proof. Then, select Next.
To confirm the request, select Submit request.
Once you submit the request, the Adobe Privacy team will carefully review it and respond to your email within 7 business days.
