Reset forgotten password with phone verification

Last updated on Jan 27, 2026

Learn how to reset your Adobe account password by verifying your identity using your phone number.

If you’ve added a phone number to your Adobe account, you can use it to reset your password without opening your email inbox.

Enter your email address and select Continue.

The Adobe sign-in page displaying the field to enter your email address and the highlighted Continue button.
You’ll be unable to reset your password if you try signing in with a social account.

In the Enter your password window, select Reset your password.

The Adobe sign in page displaying the Enter your password dialog box, where the Reset your password button is highlighted.
Complete the identity verification process to reset your password.

In the Update your password window, select Get your code another way.

The Adobe sign-in page with the Update your password dialog box, containing the highlighted Get your code another way button
You can also use the code you receive on your email address to verify your identity.

In the Verify your identity window, select Text code to number ending in [last two digits of phone number].

Verify your identity window with the Text code to number option highlighted, to send a code to your registered phone number.
View the last 2 digits of your phone number and verify that the number is correct.

In the Update your password window, enter the verification code sent to your phone number.

The Update your password window on the sign-in page with a highlighted field to enter your code and verify your identity.
Select Didn't receive your code? if you didn’t get a code at your phone number.

In the Update your password window, enter your new password twice, and select Update Password.

The Update your password window with two fields to enter the new password and the highlighted Update Password button.
Select the checkbox to sign out of all active logins when you update your password.

You can now use your new password to sign in to your Adobe account.