Sign in to your Adobe account.
Last updated on
Jan 27, 2026
Learn what to do if you received a payment reminder from Adobe even though you've already paid for your membership.
You have multiple Adobe accounts or subscriptions
You might have more than one subscription, and the payment reminder you received is for one of them, while others remain active. Alternatively, you may be signed in with a different Adobe ID than the one associated with your active subscription or payment reminder.
Follow these steps to verify your account and resolve the issue:
On the Account page, go to the Account information and access section and check if the Primary email (Adobe ID) matches the email address on which you received the payment reminder.
If the email addresses don’t match the email, select the Account icon and then choose Sign out.
Sign in using the correct email address and go to Plans and payment > Plans.
Review your current subscriptions to check for pending payments. If a Billing issue alert displays for a subscription, your recent payment may have failed.
You have the same email associated with multiple profiles
If you have a personal account and a company or school account associated with the same email address, Adobe creates separate profiles to manage each type of plan.
Follow these steps to access the correct profile:
Sign in to your Adobe account.
If prompted, select the appropriate profile from the sign-in screen:
- Your Personal Account corresponds to your individual plan (such as a Creative Cloud for individuals).
- Your Company or School Account corresponds to entitlements provided to you by an organization (such as Creative Cloud for teams or Creative Cloud for enterprise).
If you are already signed in to your Personal Account, go to Plans and payment > Plans and review your current subscriptions:
- If a Billing issue alert displays in the Your plan card for a subscription, your recent payment may have failed.
- If there is no Billing issue alert, select the Account icon in the upper-right corner, and then select Switch profile.
Review your current subscriptions to check for pending payments. If a Billing issue alert displays for a subscription, your recent payment may have failed.
Your credit card details may have changed
If your credit card’s expiration date, billing address, or other details changed recently, your payment may have failed. To resolve the issue, add new payment information or update your existing one.
