Open the Adobe Account Access app on your phone, and then select Approve.
Last updated on
Jan 27, 2026
Learn how to resolve Adobe Account Access app issues when trying to sign in to your Adobe account.
Your device settings don’t allow notifications
Sometimes, you may not receive a notification on your mobile phone when signing in to your account using the Adobe Account Access app. In such cases, open the app manually and approve the sign-in or retrieve an authentication code.
If you didn’t get signed in, choose Select another way to sign in on the sign in page in your browser.
In the Verify your identity window, select Use an app to generate codes.
In the Adobe Account Access app, look for the 6-digit authentication code.
On the Adobe sign-in page, enter the authentication code in the required field to sign in to your account.
Tip
The code updates at regular intervals, so be sure to input it quickly. If the code refreshes while you're entering it, simply use the new code that appears.
Your device isn’t supported
This error occurs when attempting to install the app on a device that lacks hardware encryption or lock screen features, such as facial recognition, fingerprint sensors, or PINs.
Ensure that your phone uses a compatible operating system:
- Android 6 or later
- iOS 11 or later
Install all the available security updates on your phone.
Update the Adobe Account Access app so you can start using it to sign in to your Adobe account.
You can’t access your phone
Go to https://account.adobe.com.
Enter your email address associated with your Adobe account and select Continue.
If you didn’t get signed in, choose Select another way to sign in on the sign-in page.
Select the option to receive a code on your email.
Enter the verification code you received on your email.
Enter your account password, and then select Continue to sign in to your Adobe account.
