Go to https://account.adobe.com and select Get help signing in.
Last updated on
Jan 27, 2026
Troubleshoot sign-in issues for accounts created with or linked to Facebook, Google, Apple, Microsoft, LINE, or Kakao.
When you try to sign in to your Adobe account using a social account, you may experience one of these issues:
- You receive an error message stating "We couldn't connect your social account".
- Your browser doesn't open when trying to sign in from an Adobe app.
- You're prompted to reactivate an account when creating a new one.
- You receive a "Turn on apps, websites, and games" alert on Facebook.
- You no longer have access to the social account you previously used for signing in.
You no longer have access to your social account or are unable to sign in with it
If you have set up a password for your Adobe account, sign in using your email address and password instead of the social account.
If you haven’t set up a password, create one now:
Note
If you're using an Apple account, you may find a dummy email address while signing in to different services. Learn how to find your actual Apple account email address from your Apple device settings.
Select Reset your password.
Enter your email address and select Continue.
Enter the code that you receive on your email address.
If you have added a phone number and enabled two-step authentication, you'll receive a code on your phone number as well to verify your identity.
In the Update your password window, enter your new password twice to confirm, then select Update password.
You can now sign in and manage your account using your Adobe email address and password instead of the social account.
Your social account isn’t connected properly
You receive a "We couldn't connect your social account" error while signing in with Facebook. This happens when you've selected Not now instead of Continue as [your name] when connecting your Adobe account with your Facebook account. Follow these steps to resolve this error:
Go to https://account.adobe.com.
Select Continue with Facebook.
Sign in to your Facebook account.
When prompted by Facebook, select Continue as [your name].
Complete the sign-in process.
You’ve disabled Facebook’s integration with third-party apps
You receive a "Turn on apps, websites, and games" alert when trying to sign in with Facebook. This happens because you've disabled Facebook's integration with third-party apps. Follow these steps to resolve the issue:
Go to https://account.adobe.com.
Select Continue with Facebook.
Sign in to your Facebook account.
In the Turn on apps, websites and games window, select Turn On.
Follow the onscreen instructions to enable Facebook to interact with Adobe.
Complete the sign-in process with your Facebook account.
Your browser window doesn’t open when signing in from an Adobe app
The browser doesn't open when you try to sign in with your social account from an Adobe app. Follow these steps to resolve the error:
Go to https://account.adobe.com in your web browser.
Sign in to your Adobe account using the preferred social account.
Once you sign in to your account in the web browser, you’ll be automatically signed in to all Adobe apps and services on your device.
You’re prompted to reactivate your account when signing in
If you've recently deleted an Adobe account linked to a social account (such as Google, Facebook, Apple, Microsoft, LINE, or Kakao), you can't create a new Adobe account with another social account that uses the same email address for 30 days.
Follow these steps to resolve the issue:
If prompted to reactivate your account, follow the onscreen instructions to retrieve your deleted account.
If you prefer not to reactivate your account, wait for 30 days after deleting your previous account and then create a new one with the same email address.
