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Last updated on
Jan 27, 2026
Learn how to update an open Adobe support case by adding messages or uploading files directly from your account.
When you have an ongoing Adobe support case, you can add messages or upload files directly from your account. This provides additional information to the support team, including screenshots and documents.
In the Support history page, navigate to the case that you want to modify under the Support cases section, and select the case.
In the case window, update the case as per your need:
- To leave a message for support, type your message in the text box.
- To upload a file, select Add Files and upload the desired files.
Note
If requested, you can also submit proof of purchase to return an order, and proof of tax-exempt eligibility to place a tax-exempt order.
Select Submit to update the case.
The details of your support case are updated.
