Last updated on
Jan 27, 2026
If you are unable to update your credit card information, review the possible reasons and explore the steps to resolve the issue.
Your web browser may be experiencing compatibility issues
Sometimes, a browser may not work correctly with the Adobe account page. Try using a different browser to update the credit card details.
You're attempting to update your payment information on your renewal or billing date
You cannot change the subscription details on the renewal or billing date. Update the details before or after the billing date.
Your payment is more than 30 days past the payment due date
If the payment for your subscription remains pending for 30 days or more, your account will be suspended, and the pending payment can't be processed. In such cases, you have to cancel the current subscription and purchase a new one.
Your credit card isn't properly activated
Ensure your credit card is active. If your credit card isn’t active, follow your card provider's guidelines to activate it.
