Add users with matching email domains

Introduction

Domain matching identifies users with individual Adobe accounts who don't yet have an account with your Admin Console and are using the same email domain. An admin is informed through email and the Admin Console when users are found with matching email domains and given the option to add these users to the organization. Once added, the user can be assigned licenses, take advantage of enterprise storage, and collaborate with other users of the organization, all while the admin has the added benefit of managing their team's users, assets, and contracts all in one place.

Review and add users with matching domains

If users are found with individual accounts that match domains used by existing users of your Admin Console, admins will be notified through email and on the Admin Console of the match. Follow these steps to review and add matching users.

Scenario 1: The user has a corresponding product license

The matching user has a license for an Adobe product in their individual account, and your Adobe Admin Console has licenses available for that product.

An admin can see products that correspond to the user's license in the Review User step. The matching product will be auto-selected in the list of available products if there is one

If you add the user to your Admin Console through the provided workflow, they will have the option to migrate their individual account, which will replace their individual license with your company license for that product.

The user will be added to your team with the license they need.

Select Add user. The user will be notified via email of the new licenses they have received from the company account.

Scenario 2: The company does not have a corresponding product license

The matching user has a license for an Adobe product in their individual account, and your Admin Console does not have licenses available for that product.

If you add the user to your Admin Console, you'll have the option to purchase a license for the product that you want to assign to the user.

The user will be notified, via email, of the new licenses they have received from the company account.

Scenario 3: Add a user without a product license

The matching user may or may not have an Adobe product license in their individual account. Regardless, you want to add their account without including product licenses from your Adobe Admin Console.

To add a matching user's account without product licenses, uncheck all recommended product licenses and continue. You can assign product licenses to the user's account later if needed.

Save matches for later review

When you review a user with a matching email domain, you also have the option to save the match to review at a later time. To do this, select Save for later.

The user's account is not added to the Admin Console, though they are included on the Saved for later list for reference.

You can review users on this list and choose to add them to your Admin Console at any time. Users not added based on domain matching will not be notified of the admin's decision.

Reject users

When you review a user with a matching email domain, you have the option to reject the user. This means that the user will then not appear in either your Users to review or Saved for later lists. You would ideally do this for users you never want to add. If you are not sure, we recommend that you select Save for later. To reject a user, select Reject user.

Select a reason for rejecting the user and provide any additional feedback that will help us improve this service.

Manage domain matching

By default, domain matching is enabled in your Admin Console. While we recommend that the feature remain enabled to discover and add members of your team, admins have the option to disable the feature at any time. Follow these steps to enable or disable domain matching: