When you deploy shared device licenses to devices, you consume the licenses that your organization has purchased in the licensing agreement with Adobe.

As you deploy these licenses, the count of consumed licenses is indicated on the product card on the Overview tab of the Admin Console.

License count

Now, say that you want to recover licenses that you deployed on some machines. For example, if a machine is inoperable, you plan to retire an old machine, or you want to repurpose a machine and reuse it outside of a lab or a classroom.

You can choose to either deactivate the licenses (one machine at a time) or recover all licenses mapped to a product profile.

Deactivate licenses on a single machine

When you deactivate the licenses on a machine, you can choose to either deactivate all licenses on the machine or a single license.

Download shared licensing toolkit

To deactivate licenses, you need to execute commands using the Shared Device Licensing Toolkit.

Download the Toolkit from the following location based on the client machine OS:

Deactivate all licenses

To deactivate all licenses on a machine, run the following command with admin privileges:

Windows:

adobe-licensing-toolkit.exe --deactivate

For macOS:

sudo adobe-licensing-toolkit --deactivate

Deactivate a single license

You can also choose to deactivate only specific licenses on a machine. To do this, you will need the license information for the shared device license packages deployed on that machine.

Get machine license information

Windows:

adobe-licensing-toolkit.exe --licenseInformation

For macOS:

sudo adobe-licensing-toolkit --licenseInformation

Sample output:

Adobe Licensing Toolkit (0.1.5.57)
License Details
 
NpdId          : MWVjZGNlMzMtZGU2Yi00ZmNlLTkzZTktY2MxMjBhZmFiZjg1
AppId          : Photoshop1
DeploymentMode : NAMED_USER_EDUCATION_LAB
CacheExpiry    : 03/06/19 20:01:56 India Standard Time
LicenseId      : 511F26523959D15EBD9B
LicenseExpiry  : 03/06/21 20:01:56 India Standard Time
 
NpdId          : YjZiOGU0ZTItYTkxNy00NTFlLWFkOTItZTljNTc2M2U2OTgx
AppId          : Animate1
DeploymentMode : NAMED_USER_EDUCATION_LAB
CacheExpiry    : 03/06/19 20:01:56 India Standard Time
LicenseId      : 511F26523959D15EBD9B
LicenseExpiry  : 03/06/21 20:01:56 India Standard Time
Operation Successfully Completed

From the output (see above sample), you need the NPDID for the package (or packages) that you want to deactivate.

Deactivate specific licenses

Now use the NPIDs from the previous command, to deactivate the required packages.

Windows:

adobe-licensing-toolkit.exe --deactivate <Comma separated list of NPDIDs>

For macOS:

sudo adobe-licensing-toolkit --deactivate <Comma separated list of NPDIDs>

Recover all licenses mapped to a product profile

  1. On the Admin Console, go to the Products tab.

  2. Click the product profile for which you need to recover licenses.

  3. Click  in the upper-right corner of the Product Profile page and choose Recover Licenses.

  4. To confirm, click Recover.

    Confirm recover licenses

    Note:

    You can use the recover procedure only once every 7 days for each product profile.

Even if you only planned to recover licenses on some of the machines of this profile, all machines mapped to this profile are now reset.

Shared device licenses recovered

As soon as a user signs into an Adobe app on one of these machines, the machine is immediately licensed again.

For example, say a product profile is mapped to 10 machines and you want to retire 2 of these machines, use the procedure above to recover the licenses from all the 10 machines. As soon as users sign into Adobe apps on the other 8 machines, these will be immediately licensed again. Now you have 2 licenses that you can use on another two machines.

Note:

To recove licenses, you are not required to re-deploy the shared device license packages on the end-user machines.

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy