User Guide Cancel

Teams | Support and Expert Sessions

Applies to Creative Cloud for teams.

Learn how to use Adobe Admin Console for teams to contact Adobe Customer Care, manage your support cases, schedule sessions with experts, and more.

System administrators can contact Adobe Customer Care from the Support tab in the Adobe Admin Console.


Chat with Adobe Customer Care

Sign in to the Admin Console and navigate to Support. To resolve or discuss a case, you can call Adobe Customer Care using the contact number given on the upper-right corner of the page. If the country mentioned below the phone number does not match yours, click Other Regions for more contact numbers.

Schedule Expert Sessions

An Expert Session consists of a 30-minute phone call that covers a how-to topic to assist users with a specific product feature. Each session is scheduled by appointment at a time chosen by you, with the Adobe Customer Care team. The sessions are carried out using a screen sharing software, if needed, that allows a product expert to walk you through complex or new workflows.

Note:
  1. Expert sessions are only available with the All Apps and Acrobat for teams plans.
  2. A user can request only two sessions in a year.
  3. The sessions can be scheduled from Monday to Friday and are available only in English.
  4. Ensure that you place a request at least 24 hours in advance.
  5. For longer sessions or more formal training, visit the training website for an overview of Adobe training options.

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