As an enterprise or teams administrator, the Admin Console allows you to create, search, update, and remove user accounts. These user accounts entitle the end users in your organization to Adobe products and services.

Add users

To set up your organization, you can start with adding users. There are three available identity types that you can choose from: Adobe ID, Enterprise ID, or Federated ID.

Note:

Enterprise accounts support all three identity types. However, teams accounts only support Adobe IDs.

Individual user

  1. In the Admin Console, navigate to Users > Users.

  2. Click Add User.

  3. Enter the email address of the user.

    If you enter an Enterprise ID or Federated ID email address, and still want to add the user as an Adobe ID user, select Add as an Adobe ID user.

    Adobe ID Adobe ID accounts are not managed by your organization
    Enterprise ID Enterprise IDs are owned and managed by your organization
    Federated ID Federated IDs allow users to log in using your organization Single-Sign On
  4. For an enterprise ID, select the Country of the user. For a Federated ID, enter an SSO Username and select the Country of the user.

    Optionally, enter the First Name and Last Name of the user.

    Note:

    The SSO Username depends on your SSO configuration, and can be either the organization LDAP or organization email address for that user.

  5. To assign products to the user, navigate to Assign Products.

    The list of products that displays, is based on the purchase plan of your organization.

  6. For enterprise accounts, click a product and select a profile for the product. For teams accounts, select the product to assign to the user.

    For details on products and profiles, see Manage products and profiles.

  7. To add the user to a user group, navigate to Assign User Groups, and select the user groups. The products associated with the selected user groups are assigned to the user.

  8. Click Save.

    The user is added, and displays in the Users list.

If you assign an admin role or a product profile to the user, the user receives a welcome email. Users must follow the link to complete their profile and specify a password to use with this account.

For email addresses outside the claimed domain, a welcome email is sent to the user. Users must follow the link to sign in with their Adobe ID. If users do not have an Adobe ID, they can sign up to create one. The access is only valid for the email address to which the welcome email was sent to.

Multiple users

You can add multiple users to your organization and provision them to product profiles at the same time by uploading a comma-separated list. You can download a sample CSV file from the Import Users dialog and then fill the details and upload the file. You can import up to 5,000 users at a time.

Adobe IDs, Enterprise IDs, and Federated IDs receive no communication and are added to the enterprise automatically, unless they are assigned product profiles or administrative rights, in which case they receive a welcome email.

Note:

This feature does not support user names having special characters, such as the comma (,) and the semicolon (;).

To add multiple users in bulk:

  1. While working on users in the Admin Console, click  in the upper-right corner of the Users page.

  2. Choose Add Users by CSV from the drop-down list.

  3. In the Add Users by CSV dialog box, click Download CSV Template, and choose either Current user list (recommended) or Standard template.

    Add Users by CSV

    For a description of the fields in the downloaded file, see CSV File format.

  4. Update the downloaded CSV file with the data of users that you want to add to the profile.

  5. Drag the updated CSV on to the Add Users by CSV dialog box and click Upload.

    Note:

    You can upload a CSV file size of up to 10 MB.

    After the bulk operation is complete, you will receive an email. You can also view a detailed report of the operation via Bulk Operation Results.

CSV file format

The template file that you download, contains sample data that you can use as a guide.

Field Name Description Options Applies to
Identity Type

Enter the type of user to add.

 

Valid values:

  • Adobe ID
  • Enterprise ID
  • Federated ID
Enterprise only
Username

User name as it corresponds to the respective user ID.

For Adobe ID type users, the user name that is defined for the Adobe ID of the user.

Maximum length is 255 characters.

 

Enterprise only
Domain Domain as it corresponds to the Enterprise or Federated ID Mandatory if Identity Type is Federated ID.
Enterprise only
Email Valid email address. If Identity Type is Enterprise ID or Federated ID, the domain must be claimed and activated by the organization. All
First Name

First Name of the user.

For Adobe ID type users, the first name that is defined for the Adobe ID of the user.

Maximum length is 255 characters.

Mandatory if identity type Enterprise ID or Federated ID.

All
Last Name

Last name of the user.

For Adobe ID type users, the last name that is defined for the Adobe ID of the user.

Maximum length is 255 characters.

Mandatory if identity type Enterprise ID or Federated ID.

All
Country Code

ISO Alpha-2 code country code for the user.

For Adobe ID type users, the country code that is defined for the Adobe ID of the user.

To determine the CountryCode, see https://www.iso.org/obp/ui/#home

Mandatory if identity type Federated ID.

For Adobe ID type users, enter the country code that is defined for the Adobe ID of the user.

All
Product Profiles
The name of the Product Profiles to assign to the user.

To assign the user to multiple product profiles, enter all the desired Product Configurations in quotes, separated by commas.

For example, "Audience Management: Audience Manager - Default Access, Custom plan only - Custom plan - Design"

Enterprise only
Admin Roles Administrative role to assign to the user.

Valid values:

  • System
  • Deployment
All
Product
Profiles Administered
The name of the Product Profiles to grant administrative privileges to the user.
To assign administrative privileges for multiple product profiles, enter all the desired profile names in quotes, separated by commas.
Enterprise only
User Groups The name of the User Groups to add the user.
To add the user to multiple groups, enter all the desired group names in quotes, separated by commas.
All
User Groups Administered The name of the User Groups to grant administrative privileges to the user.
To assign administrative privileges for  multiple groups, enter all the desired group names in quotes, separated by commas.
All
Products Administered The name of the Products to grant administrative privileges to the user.
To assign administrative privileges for multiple products, enter all the desired product names in quotes, separated by commas.
Enterprise only
Team Products

The name of the Team Products to assign to the user.

For example, "Audience Management:Audience Manager - Default Access, Custom plan only - Custom plan - Design"

To assign the user to multiple team products, enter all the desired product names in quotes, separated by commas. Teams only

Caution:

The CSV file must have only one row per email+identity type combination.

Edit user details

As an administrator, you only have access to update details for users who belong to a domain that your organization owns. You cannot update details for users who belong to a domain that your organization trusts but does not own. You can modify the following details for a user:

  • Name of the user
  • User Groups and Products associated with the user
  • Administrative rights

Note:

  • For Enterprise ID or Federated ID type users, user details can be changed using the Admin ConsoleUser Sync tool, or the User Management API. The changes take effect immediately, however, the user is not notified. If you change the email address for a user, inform the user to use the new email address to log in to the Adobe enterprise account.
  • For Federated ID type users, changes in the email address affect the user login only if email addresses have been used as the identifier in the SAML handoff between Adobe and the Identity Provider of the organization. If your organization is using email addresses in the handoff, then the change in email addresses has to be done simultaneously on both sides or users will be unable to log in to their enterprise accounts.

Individual users

  1. In the Admin Console, navigate to Users Users.

  2. From the list of users, click the name of a user.

  3.  To edit the name of the user, click  in the upper-right corner of the User Details section, and select Edit User Profile.

    Edit User Profile

    On the Edit User Profile page, edit the user details, and click Save.

  4. Similarly, you can edit the products, user groups, and administrative rights associated with the user, clicking  in the upper-right corner of the relevant section.

    Note:

    Assigning a user group will also assign the associated product profiles to the user.

Multiple users

You can edit user details such as products, roles, and user attributes of a set of users. For example, your IT Administrator imports a large number of new users. As the System Administrator, you can update the product provisioning for the users in a single bulk update. You can delegate license, support, or deployment administrative privileges to members of the organization in bulk. You can also change the user groups assigned to the users.

  1. While working on users in the Admin Console, click  in the upper-right corner of the Users page.

  2. Choose Edit User Details by CSV from the drop-down list.

  3. In the Edit Users by CSV dialog box, click Download CSV Template, and choose either Current user list (recommended) or Standard template.

    Edit Users by CSV

    For a description of the fields in the downloaded file, see CSV File format.

  4. Update the user details in the downloaded CSV file.

    The Bulk edit user details functionality allows you to edit the following user details:

    • Product Profiles
    • Product Profiles Administered
    • Admin Roles
    • User Groups
    • User Groups Administered
    • Products Administered
  5. Drag the updated CSV on to the Edit Users by CSV dialog box and click Upload.

    After the bulk operation is complete, you will receive an email. You can also view a detailed report of the operation via Bulk Operation Results.

Remove users

When you remove a user, all permissions and access to services conferred by the organization are revoked. For example, the licenses for products are revoked and users are unable to use the products.

Adobe ID type users own and manage their IDs, so removing a user with an Adobe ID only removes a user from the organization. Users can still access Creative Cloud, and other Adobe services as a free member. Any files or folders stored on Creative Cloud remain available to the user.

On the other hand, the organization owns and manages Enterprise and Federated IDs. When an administrator deletes a user, the ID is deleted permanently. Users lose access to any associated data, and then even administrators cannot access the account or data of the user.

If you only want to revoke access to products and services, without deleting any associated data, do not delete the user but remove the user from any product profile that confers entitlements.

If the users are part of an organization that is a trustee to a domain that you own, see Manage users of trustee organization.

Individual users

To remove users who are part of an organization that you own as a domain owner or trustee, do the following.

  1. In the Admin Console, navigate to Users Users.

  2. From the list of users that displays, select the users clicking the check box to the left of their names.

  3. Click Remove Users.

  4. In the Remove Users dialog box that displays, click Remove Users.

    The users are removed from the Admin Console, and all permissions and access to services conferred by the organization are revoked.

Multiple users

You can remove multiple users from the Admin Console. For example, your organization hires other firms on a contract basis and gives them access to products and services in the Admin Console. At the end of the contract, you need to remove all these users.

To remove multiple users in bulk:

  1. While working on users in the Admin Console, click  in the upper-right corner of the Users page.

  2. Choose Remove Users by CSV from the drop-down list.

  3. In the Remove Users by CSV dialog box, click Download CSV Template, and choose either Current user list (recommended) or Standard template.

    Remove Users by CSV

    For the description of fields in the downloaded file, see CSV File format.

  4. Open the CSV file in Excel and edit the file such that it contains only rows for the users that you want to remove.

  5. Drag the updated CSV on the Remove Users by CSV dialog box and click Upload.

    After the bulk operation is complete, you receive an email notification. You can also view a detailed report of the operation via Bulk Operation Results.

Export user data

As the System administrator, you can download data for users who are currently registered in the Admin Console to a CSV file. You can then make the required updates to the user data in the CSV file and upload the CSV file back to the Admin Console. For more details, see edit multiple users.

The CSV file that you download contains the data as defined in the CSV File format section above.

To download the user data, navigate to Users > Users in the Admin Console. Click  in the upper-right corner of the Users page, and choose Export users list to CSV.

The file download procedure depends on the browser that you are using and the browser-specific settings. You receive a visual cue when the download is complete.

Bulk Operation Results

After you perform a bulk operation, like adding or editing multiple users, you receive an email with the details of the operation. In addition, you can view these details on the Bulk Operation Results page.

Note:

If a bulk operation is not displaying in the results page, refresh your browser page so it shows the latest results.

  1. Navigate to Users > Users in the Admin Console, and click  in the upper-right corner of the Users page.

  2. In the drop-down list, choose Bulk Operation Results.

    The Bulk Operation Results page displays.

  3. To view the details of an operation, click the name of the operation.

    Note:

    If some of the products specified in the upload file, were purchased under the VIP program, and the licenses for these products have been consumed, these product licenses will not be assigned to the users. For details on the deficit of product licenses, click View deficit report.

  4. To download the results as a CSV file, click Download Results.

  5. To remove a result, click the check box to the left of the operation name and click Remove Result.

    You can also clear all the bulk operation results clicking Clear All Results.

Note:

The Bulk Operation Results page displays reports that are 90 days old or less. Reports that are more than 90 days old are automatically removed.

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