Manage enterprise storage

  1. Adobe Enterprise & Teams: Administration guide
  2. Plan your deployment
    1. Basic concepts
      1. Licensing
      2. Identity
      3. User management
      4. App deployment
      5. Admin roles
    2. Deployment Guides
      1. Named User deployment guide
      2. SDL deployment guide
    3. Deploy Creative Cloud for education
      1. Deployment guide
      2. Integration with Canvas LMS
      3. Integration with Blackboard Learn
      4. Configuring SSO for District Portals and LMSs
      5. Kivuto FAQ
      6. Primary and Secondary institution eligibility guidelines
  3. Set up your organization
    1. Set up identity
      1. Identity types | overview
      2. Set up organization with Enterprise ID
      3. Set up organization with Federated ID
        1. SSO overview
        2. Setup Azure Connector and sync
          1. Set up SSO with Microsoft via Azure OIDC
          2. Add Azure Sync to your directory
          3. Azure Connector FAQ
        3. Set up Google Federation and sync
          1. Set up SSO with Google Federation
          2. Add Google Sync to your directory
          3. Google federation FAQ
        4. Generic SAML
          1. Set up SSO with other SAML providers
          2. Set up SSO with Microsoft Azure ADFS
          3. SSO Common questions
          4. SSO Troubleshooting
        5. Education SSO
          1. Configure SSO for District Portals and LMS
          2. Common questions
          3. Dovetail
      4. Verify ownership of a domain
      5. Add and manage domains
      6. Link domains to directories
      7. Use directory trust to add pre-claimed domains
      8. Migrate to new authentication provider
    2. Asset settings
    3. Authentication settings
    4. Privacy and security contacts
    5. Console settings
    6. Manage encryption
  4. Manage products and entitlements
    1. Manage users
      1. Overview
      2. Administrative roles
      3. User management techniques
        1. Manage users individually   
        2. Manage multiple users (Bulk CSV)
        3. User Sync tool (UST)
        4. User management API (UMAPI)
        5. Microsoft Azure Sync
        6. Google Federation Sync
      4. Change user's identity type
      5. Manage user groups
      6. Manage directory users
      7. Manage developers
      8. Migrate existing users to the Adobe Admin Console
      9. Migrate user management to the Adobe Admin Console
    2. Manage products and product profiles
      1. Manage products
      2. Manage product profiles for enterprise users
      3. Manage self-service policies
      4. Manage app integrations
      5. Manage product permissions in the Admin Console  
      6. Enable/disable services for a product profile
      7. Single App | Creative Cloud for enterprise
      8. Optional services
    3. Manage Shared Device licenses
      1. What's new
      2. Deployment guide
      3. Create packages
      4. Recover licenses
      5. Migrate from Device Licensing
      6. Manage profiles
      7. Licensing toolkit
      8. Shared Device Licensing FAQ
  5. Manage storage and assets
    1. Storage
      1. Manage enterprise storage
      2. Adobe Creative Cloud: Update to storage
      3. Manage Adobe storage
    2. Asset migration
      1. Automated Asset Migration
      2. Automated Asset Migration FAQ  
      3. Manage transferred assets
    3. Reclaim assets from a user
    4. Student asset migration | EDU only
      1. Automatic student asset migration
      2. Migrate your assets
  6. Manage services
    1. Adobe Stock
      1. Adobe Stock credit packs for teams
      2. Adobe Stock for enterprise
      3. Use Adobe Stock for enterprise
      4. Adobe Stock License Approval
    2. Custom fonts
    3. Adobe Asset Link
      1. Overview
      2. Create user group
      3. Configure Adobe Experience Manager 6.x Assets
      4. Configure and install Adobe Asset Link
      5. Manage assets
      6. Adobe Asset Link for XD
    4. Adobe Sign
      1. Set up Adobe Sign for enterprise or Teams
      2. Adobe Sign - Team feature Administrator
      3. Manage Adobe Sign on the Admin Console
    5. Creative Cloud for enterprise - free membership
      1. Overview
      2. Getting started
  7. Deploy apps and updates
    1. Overview
      1. Deploy and deliver apps and updates
      2. Plan to deploy
      3. Prepare to deploy
    2. Create packages
      1. Package apps via the Admin Console
      2. Create Named User Licensing Packages
      3. Adobe templates for packages
      4. Manage packages
      5. Manage device licenses
      6. Serial number licensing
    3. Customize packages
      1. Customize the Creative Cloud desktop app
      2. Include extensions in your package
    4. Deploy Packages 
      1. Deploy packages
      2. Deploy Adobe packages with SCCM
      3. Deploy Adobe packages with ARD
      4. Install products in the Exceptions folder
      5. Uninstall Creative Cloud products
      6. Use Adobe provisioning toolkit enterprise edition
      7. Adobe Creative Cloud licensing identifiers
    5. Manage updates
      1. Change management for Adobe enterprise and teams customers
      2. Deploy updates
    6. Adobe Update Server Setup Tool (AUSST)
      1. AUSST Overview
      2. Set up the internal update server
      3. Maintain the internal update server
      4. Common use cases of AUSST   
      5. Troubleshoot the internal update server
    7. Adobe Remote Update Manager (RUM)
      1. Use Adobe Remote Update Manager
      2. Channel IDs for use with Adobe Remote Update Manager
      3. Resolve RUM errors
    8. Troubleshoot
      1. Troubleshoot Creative Cloud apps installation and uninstallation errors
      2. Query client machines to check if a package is deployed
      3. Creative Cloud package "Installation Failed" error message
    9. Create packages using Creative Cloud Packager (CC 2018 or earlier apps)
      1. About Creative Cloud Packager
      2. Creative Cloud Packager release notes
      3. Application packaging
      4. Create packages using Creative Cloud Packager
      5. Create named license packages
      6. Create packages with device licenses
      7. Create a license package
      8. Create packages with serial number licenses
      9. Packager automation
      10. Package non-Creative Cloud products
      11. Edit and save configurations
      12. Set locale at system level
  8. Manage your account
    1. Manage your Teams account
      1. Overview
      2. Update payment details
      3. Manage invoices
      4. Change contract owner
    2. Assign licenses to a Teams user
    3. Add products and licenses
    4. Renewals
      1. Teams membership: Renewals
      2. Enterprise in VIP: Renewals and compliance
    5. Purchase Request compliance
    6. Value Incentive Plan (VIP) in China
    7. VIP Select help
  9. Reports & logs
    1. Audit Log
    2. Assignment reports
    3. Content Logs
  10. Get help
    1. Contact Adobe Customer Care
    2. Support options for teams accounts
    3. Support options for enterprise accounts
    4. Support options for Experience Cloud
Note:

Adobe Creative Cloud for Enterprise storage and Adobe accounts is updated to provide greater control, insight, and security over Creative Cloud accounts. The updates include a change to storage allocation and extra enterprise features. For more information, see Adobe Creative Cloud: Update to storage

Your investment in Creative Cloud for enterprise realizes its true potential when you use it to manage your assets, and enable collaboration and sharing among users. Storage is a core component of this Creative Cloud offering that ensures users have access to assets and related services always.

Enable Creative Cloud storage

With Creative Cloud for enterprise, you can store files on Creative Cloud, safely and securely. You can also share files and collaborate with others. Files are accessible via the Creative Cloud website, Creative Cloud desktop app, and Creative Cloud mobile app. You can also use a growing list of mobile apps, such as Adobe Illustrator Draw and Photoshop Mix.

The Creative Cloud for enterprise Term License Agreement (ETLA) governs the storage entitlement, if applicable. The amount of storage is specified in the contract. Adobe configures it when your organization's account is set up. If storage and services are disabled, users are denied access when they try to use storage and services.

You can even select restrictive Asset Settings that limit employees from using specific sharing features within Creative Cloud and Document Cloud.

To upgrade your membership to include storage and services, contact your Adobe Account Manager.

Assign product profiles

To be entitled to use a product or a service, users have to be part of a product profile. A product profile also determines the storage eligibility for its users. Use the Admin Console to associate memberships that include storage and services, with the product profiles in your organization.

For related information, see how to manage product profiles.

Proxy and firewall settings

For Creative Cloud for enterprise memberships, see this detailed list of Creative Cloud for enterprise  - Network Endpoints. Ensure that users can access the storage and identity web services.

For details on security, see Creative Cloud for enterprise - Security Overview.

Desktop sync

To enable desktop file sync, ensure that end users have access to the Creative Cloud desktop app.

Depending on your app deployment model, you can do one of the following:

Ownership and storage allocation

Storage cannot be pooled or allocated on a per-user basis. It is subject to stacking. The total amount of storage available is the sum of storage available through each membership. Creative Cloud individual and team memberships, and Creative Cloud for enterprise memberships, can all confer some amount of storage. Therefore, Adobe IDs can end up with more than what the enterprise membership offers. Similarly, even Business, Enterprise, or Federated ID storage allocation stacks if a user with a Business, Enterprise, or Federated ID is a member of multiple product profiles that include storage and services.

For example, if a user with an Enterprise ID is a member of two product profiles that include 1TB of storage each, the user gets a total of 2TB individual storage.

For Adobe IDs, the storage also stacks with Creative Cloud individual and team memberships. A user with a Creative Cloud for teams membership (100TB), and a Creative Cloud for enterprise membership of 2TB, has 102TB of storage allocation in all.

When users are removed from a product profile, they lose the entitlement from that product profile. The storage allocation is immediately revised.  If users' storage exceeds the revised allocation, they cannot add new files, but they still have access to their existing files. Users have to delete files to free up space and get below their new storage allocation.

However, if a user is deleted, the files on the Creative Cloud storage are deleted and there is no way to recover them.

If Business, Enterprise, or Federated ID users are removed from product profiles that entitle them to storage and services, they are no longer entitled to storage. The files are available for 90 days, during which time users can download them. Uploading files is, however, not allowed and the files are not accessible after 90 days.

Note:

So as to provide benefits such as enterprise storage and other enterprise-level features, we are migrating all existing Adobe IDs to Business IDs. All new business customers will use Business IDs for their team members.

You'll receive advance communication when your organization is scheduled for this upgrade. For more information, see Introduction to Business IDs and new storage features. Until your organization is migrated, you will continue to use Adobe ID type to access the organization. Support for Adobe IDs will then be reserved for individual customers only.

Manage encryption

Before enabling dedicated encryption keys, see Adobe Creative Cloud for enterprise security overview or Adobe Document Cloud security.

To upgrade your plan to include storage and services, contact your Adobe Account Manager.

For more details, see Manage encryption.

Managed access to files

Creative Cloud storage is normally not accessible to enterprise administrators. However, sometimes it is necessary to access the files. For example, a user has left the organization, and it is necessary to access files in their account for use by another employee.

There is no direct administrator access to the Creative Cloud storage. For Enterprise IDs, you can force a password reset as an administrator, and then change the password to manually access the files from the Creative Cloud website.

Note:

An email with password reset instructions is sent to the user. As a security precaution, you require access to the user's email to specify a new password and access the account.

  1. Log in to the Admin Console and navigate to Users.

    The Users page lists the users in your organization.

  2. To reset the password for a user, click the email of the user.

    The User drawer opens.

  3. Click Send Reset Password Email.

    This feature is not available for users with Adobe IDs.

  4. Log in to Creative Cloud with the user name and new password to download the files.

For Federated IDs, you can request a password reset and have the password sent to you via email. You can then manually access the files from the Creative Cloud website.

Use the allocated storage

End users can access storage, and check free space using the following:

For end-user documentation, see: Sync your files using cloud storage.
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