Navigate to Admin Console > Account.
Can't log in to your account? First resolve Adobe account issues.
Only a contract owner can manage billing, payments, and licenses for your Creative Cloud for teams subscription. Choose the desired action to accomplish these account management tasks.
Who's a contract owner? An admin who purchases the Creative Cloud for teams subscription and sets up the account. A team can have only one contract owner at a time. See the short video to quickly know how to change contract owner.
You can easily find the contract owner of your organization and contact them to help accomplish an account management task.
As a contract owner, you can nominate an administrator to become the contract owner and transfer your responsibilities to them. The nominated admin must have the same country settings as yours.
Under Plan Details, look for Contract Owner, and click Change.
Don't see the option to change contract owner? You're not the contract owner. See how you can become the contract owner.
Can only see the Manage Payment option, not Change contract owner? You're the only team admin. Consider adding more admins.
If you are the contract owner and your teams organization has been updated to Business IDs, sign in with your Personal Profile (personal account).
If you're signed in with your Business Profile, when you click Change, you are prompted to sign in with your Personal Profile.
To enable enterprise storage and other enterprise-level features, we're updating all existing Adobe IDs to Business IDs. All new business customers will use Business IDs for their team members.
You'll receive advance communication when your organization is scheduled for the update. For more information, see Introduction to Business IDs and new storage features. Until your organization is updated, you will continue to use Adobe ID type to access the organization. Support for Adobe IDs will then be reserved for individual customers only.
To nominate the contract owner, select a user in the Change Contract Owner window. The nominated user must have the same country settings as yours.
Support for business IDs
Adobe is updating all Adobe IDs used for business to Business IDs. The business owns the Business ID and all the assets. If you're a new Adobe teams user or your organization updated to Adobe's new Business ID, the following window is displayed. Choose a system admin from the list. Alternatively, add the user as a system admin and then select the user as the contract owner.
Support for Adobe IDs
If your organization hasn't already been updated to Business IDs, the following window is displayed. If the intended user is not available in the list, select Cancel, and add that user as a system administrator. Then try changing the contract owner again.
An invitation email is sent to the nominee. You can revoke the invitation until the nominee accepts the invitation.
When the nominee accepts the invitation, you're removed from the contract owner role and can no longer access the billing or payment details.
For information on termination fees, see Creative Cloud subscription terms and refunds.
Purchased a Creative Cloud subscription but still see apps in trial mode? Resolve trial and license errors.
As an admin, you can take ownership of an account if the contract owner has left the organization. Sign in to the Admin Console, navigate to Support, and contact Adobe Customer Care. The customer care team requires an email from you, requesting the change in ownership of the account.
To confirm the change, the customer care team sends an email to the current contract owner. You are designated as the contract owner in the following scenarios:
After you are designated as the contract owner, you are prompted to update payment details on the account.
If the contract owner isn't available, and the account doesn't have any other admin, Adobe Customer Care cannot promote non-admins to the admin role. In this case, you can purchase a new Creative Cloud for teams subscription.
As a system administrator, you can request the contract owner of your team to make you the contract owner. To check who the contract owner is, navigate to Admin Console > Account.
If an existing contract owner nominates you to become the contract owner, you receive an email invitation.
Sign in, read the Terms and Conditions and accept.