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Change the contract owner of your Teams account

  1. Adobe Enterprise & Teams: Administration guide
  2. Plan your deployment
    1. Basic concepts
      1. Licensing
      2. Identity
      3. User management
      4. App deployment
      5. Admin Console overview
      6. Admin roles
    2. Deployment Guides
      1. Named User deployment guide
      2. SDL deployment guide
      3. Deploy Adobe Acrobat 
    3. Deploy Creative Cloud for education
      1. Deployment guide
      2. Enable Adobe Express in Google Classroom
      3. Integration with Canvas LMS
      4. Integration with Blackboard Learn
      5. Configuring SSO for District Portals and LMSs
      6. Kivuto FAQ
      7. Primary and Secondary institution eligibility guidelines
  3. Set up your organization
    1. Set up identity
      1. Identity types | overview
      2. Set up organization with Enterprise ID
      3. Set up organization with Federated ID
        1. SSO overview
        2. Setup Azure Connector and sync
          1. Set up SSO with Microsoft via Azure OIDC
          2. Add Azure Sync to your directory
          3. Azure Connector FAQ
        3. Set up Google Federation and sync
          1. Set up SSO with Google Federation
          2. Add Google Sync to your directory
          3. Google federation FAQ
        4. Generic SAML
          1. Set up SSO with other SAML providers
          2. Set up SSO with Microsoft ADFS
          3. SSO Common questions
          4. SSO Troubleshooting
        5. Education SSO
          1. Configure SSO for District Portals and LMS
          2. Common questions
      4. Verify ownership of a domain
      5. Add domains to directories
      6. Manage existing domains and directories
      7. Set up organization via directory trust
      8. Migrate to a new authentication provider
    2. Asset settings
    3. Authentication settings
    4. Privacy and security contacts
    5. Console settings
    6. Manage encryption
  4. Manage products and entitlements
    1. Manage users
      1. Overview
      2. Administrative roles
      3. User management techniques
        1. Manage users individually   
        2. Manage multiple users (Bulk CSV)
        3. User Sync tool (UST)
        4. Microsoft Azure Sync
        5. Google Federation Sync
      4. Change user's identity type
      5. Manage user groups
      6. Manage directory users
      7. Manage developers
      8. Migrate existing users to the Adobe Admin Console
      9. Migrate user management to the Adobe Admin Console
    2. Manage products and product profiles
      1. Manage products
      2. Manage product profiles for enterprise users
      3. Manage self-service policies
      4. Manage app integrations
      5. Manage product permissions in the Admin Console  
      6. Enable/disable services for a product profile
      7. Single App | Creative Cloud for enterprise
      8. Optional services
    3. Manage Shared Device licenses
      1. What's new
      2. Deployment guide
      3. Create packages
      4. Recover licenses
      5. Migrate from Device Licensing
      6. Manage profiles
      7. Licensing toolkit
      8. Shared Device Licensing FAQ
  5. Manage storage and assets
    1. Storage
      1. Manage enterprise storage
      2. Adobe Creative Cloud: Update to storage
      3. Manage Adobe storage
    2. Asset migration
      1. Automated Asset Migration
      2. Automated Asset Migration FAQ  
      3. Manage transferred assets
    3. Reclaim assets from a user
    4. Student asset migration | EDU only
      1. Automatic student asset migration
      2. Migrate your assets
  6. Manage services
    1. Adobe Stock
      1. Adobe Stock credit packs for teams
      2. Adobe Stock for enterprise
      3. Use Adobe Stock for enterprise
      4. Adobe Stock License Approval
    2. Custom fonts
    3. Adobe Asset Link
      1. Overview
      2. Create user group
      3. Configure Adobe Experience Manager Assets
      4. Configure and install Adobe Asset Link
      5. Manage assets
      6. Adobe Asset Link for XD
    4. Adobe Acrobat Sign
      1. Set up Adobe Acrobat Sign for enterprise or teams
      2. Adobe Acrobat Sign - Team feature Administrator
      3. Manage Adobe Acrobat Sign on the Admin Console
    5. Creative Cloud for enterprise - free membership
      1. Overview
      2. Getting started
  7. Deploy apps and updates
    1. Overview
      1. Deploy and deliver apps and updates
      2. Plan to deploy
      3. Prepare to deploy
    2. Create packages
      1. Package apps via the Admin Console
      2. Create Named User Licensing Packages
      3. Adobe templates for packages
      4. Manage packages
      5. Manage device licenses
      6. Serial number licensing
    3. Customize packages
      1. Customize the Creative Cloud desktop app
      2. Include extensions in your package
    4. Deploy Packages 
      1. Deploy packages
      2. Deploy Adobe packages using Microsoft Intune
      3. Deploy Adobe packages with SCCM
      4. Deploy Adobe packages with ARD
      5. Install products in the Exceptions folder
      6. Uninstall Creative Cloud products
      7. Use Adobe provisioning toolkit enterprise edition
      8. Adobe Creative Cloud licensing identifiers
    5. Manage updates
      1. Change management for Adobe enterprise and teams customers
      2. Deploy updates
    6. Adobe Update Server Setup Tool (AUSST)
      1. AUSST Overview
      2. Set up the internal update server
      3. Maintain the internal update server
      4. Common use cases of AUSST   
      5. Troubleshoot the internal update server
    7. Adobe Remote Update Manager (RUM)
      1. Use Adobe Remote Update Manager
      2. Channel IDs for use with Adobe Remote Update Manager
      3. Resolve RUM errors
    8. Troubleshoot
      1. Troubleshoot Creative Cloud apps installation and uninstallation errors
      2. Query client machines to check if a package is deployed
      3. Creative Cloud package "Installation Failed" error message
    9. Create packages using Creative Cloud Packager (CC 2018 or earlier apps)
      1. About Creative Cloud Packager
      2. Creative Cloud Packager release notes
      3. Application packaging
      4. Create packages using Creative Cloud Packager
      5. Create named license packages
      6. Create packages with device licenses
      7. Create a license package
      8. Create packages with serial number licenses
      9. Packager automation
      10. Package non-Creative Cloud products
      11. Edit and save configurations
      12. Set locale at system level
  8. Manage your account
    1. Manage your Teams account
      1. Overview
      2. Update payment details
      3. Manage invoices
      4. Change contract owner
      5. Change reseller
    2. Assign licenses to a Teams user
    3. Add products and licenses
    4. Renewals
      1. Teams membership: Renewals
      2. Enterprise in VIP: Renewals and compliance
    5. Automated expiration stages for ETLA contracts
    6. Switching contract types within an existing Adobe Admin Console
    7. Purchase Request compliance
    8. Value Incentive Plan (VIP) in China
    9. VIP Select help
  9. Reports & logs
    1. Audit Log
    2. Assignment reports
    3. Content Logs
  10. Get help
    1. Contact Adobe Customer Care
    2. Support options for teams accounts
    3. Support options for enterprise accounts
    4. Support options for Experience Cloud

 Can't log in to your account? First resolve Adobe account issues.

Only a contract owner can manage billing, payments, and licenses for your Creative Cloud for teams subscription. Choose the desired action to accomplish these account management tasks

Find contract owner

Learn how.

Become contract owner

Learn how.

Change contract owner

Learn how.

Who's a contract owner? An admin who purchases the Creative Cloud for teams subscription and sets up the account. A team can have only one contract owner at a time. See the short video to quickly know how to change contract owner.

Find contract owner

You can easily find the contract owner of your organization and contact them to help accomplish an account management task.

  1. Navigate to Admin Console > Account.

  2. Under Plan Details, look for Contract Owner.

  3. Get in touch with the contract owner to accomplish your task.

Change contract owner

As a contract owner, you can nominate an administrator to become the contract owner and transfer your responsibilities to them. The nominated admin must have the same country settings as yours.

The nominated admin receives an email invitation, which they must accept to become the contract owner. The nominated admin must also accept the terms and conditions and add the payment details for the account.

Note:

In countries served by Digital River, Adobe's e-commerce partner, navigate to Adobe Admin Console > Support, and contact Adobe Customer Care to change the contract owner.

  1. Navigate to Admin Console > Account.

  2. Under Plan Details, look for Contract Owner, and click Change.

    Change the contract owner

     Don't see the option to change contract owner? You're not the contract owner. See how you can become the contract owner.

     Can only see the Manage Payment option, not Change contract owner? You're the only team admin. Consider adding more admins.

     If you are the contract owner and your teams organization has been updated to Business IDs, sign in with your Personal Profile (personal account).

    If you're signed in with your Business Profile, when you click Change, you are prompted to sign in with your Personal Profile.

    Switch to personal account

    Note:

    To enable enterprise storage and other enterprise-level features, we're updating all existing Adobe IDs to Business IDs. All new business customers will use Business IDs for their team members.

    You'll receive advance communication when your organization is scheduled for the update. For more information, see Introduction to Business IDs and new storage features. Until your organization is updated, you will continue to use Adobe ID type to access the organization. Support for Adobe IDs will then be reserved for individual customers only.

  3. To nominate the contract owner, select a user in the Change Contract Owner window. The nominated user must have the same country settings as yours.

    Support for business IDs

    Adobe is updating all Adobe IDs used for business to Business IDs. The business owns the Business ID and all the assets. If you're a new Adobe teams user or your organization updated to Adobe's new Business ID, the following window is displayed. Choose a system admin from the list. Alternatively, add the user as a system admin and then select the user as the contract owner.

    Support for Adobe IDs

    If your organization hasn't already been updated to Business IDs, the following window is displayed. If the intended user is not available in the list, select Cancel, and add that user as a system administrator. Then try changing the contract owner again.

    Change Contract Owner

  4. Select Save.

    An invitation email is sent to the nominee. You can revoke the invitation until the nominee accepts the invitation.

    When the nominee accepts the invitation, you're removed from the contract owner role and can no longer access the billing or payment details.

 For information on termination fees, see Creative Cloud subscription terms and refunds.

 Purchased a Creative Cloud subscription but still see apps in trial mode? Resolve trial and license errors.

Become the contract owner

IF contract owner is not available

As an admin, you can take ownership of an account if the contract owner has left the organization. Sign in to the Admin Console, navigate to Support, and contact Adobe Customer Care. The customer care team requires an email from you, requesting the change in ownership of the account.

To confirm the change, the customer care team sends an email to the current contract owner. You are designated as the contract owner in the following scenarios:

  • The current contract owner's email no longer exists.
  • The current contract owner does not respond within two days.
  • The account is unpaid due to a payment issue.

After you are designated as the contract owner, you are prompted to update payment details on the account.

Note:

If the contract owner isn't available, and the account doesn't have any other admin, Adobe Customer Care cannot promote non-admins to the admin role. In this case, you can purchase a new Creative Cloud for teams subscription.

If the contract owner invites you

As a system administrator, you can request the contract owner of your team to make you the contract owner. To check who the contract owner is, navigate to Admin Console > Account.

Contract owner

If an existing contract owner nominates you to become the contract owner, you receive an email invitation.

  1. Open the email invitation and accept it to become the contract owner.

    A sign-in screen displays.

  2. Sign in, read the Terms and Conditions and accept.

  3. Add your payment information.

    If payment details aren't available, you can add them later by navigating to Admin Console > Account Manage Payment. Learn more.

    If you missed a payment or your payment failed, see how to fix payment issues.

    Add your payment information

  4. Click Save.

Account management tasks of contract owner

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