Adobe Sign - Small business feature Administrator

Quick help for users of Adobe Sign
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Read the Quick start guide.

If you have purchased an Adobe Sign for small business plan, use the Admin Console to manage users and entitlements associated with them. You can also assign multiple administrators to help manage your team or the functional behavior of Adobe Sign.

For more information, see Manage Administrators.

Note:

If you have Document Cloud for business, Document Cloud for enterprise, Adobe Sign – Business or Adobe Sign – Enterprise plans, see Adobe Sign administration for more information.

Getting Started

To configure and administer the Adobe Sign service, a user with an active license must be enabled with an administrative role.

Elevating a user to an account-level administrative role in Adobe Sign requires and administrator in the Adobe Admin Console to either: 

  1. Log in to the Adobe Admin Console as an administrator

  2. On the Products tab, click on the Assign Users button located on the Adobe Sign offering card

    Click Assign Users

  3. The Add users to this product page loads:

    • Type the email address or name of the user you want to enable
      • A list is displayed of the users in your account that match the string you type
      • If the string is unique within your account, an option to create a new user is provided
    • Choose the product role (authority level) for the user
    • Click Save
    Add user to Adobe Sign

  4. A success message displays when the user rights have been updated in the Admin Console and the user in Adobe Sign is updated with the new role authority.

    Successful update

  1. Log in to the Adobe Admin Console as an administrator

  2. Navigate to the Adobe Sign product page: Products > Document Cloud > Adobe Sign for Small Business

  3. Identify the user you want to edit.

    • Click on the Product Role drop-down in the far right of the user record and set the desired authority level
    Navigate to the Adobe Sign product and edit user

  4. A success message displays when the user rights have been updated in the Admin Console and the user in Adobe Sign is updated with the new role authority.

    Successful update

If you have many users to add or edit, you can upload a CSV file to make all of the changes programmatically.

Full details on bulk CSV upload feature can be found here >

Add or edit with a CSV file

CSV fields

Revoke Adobe Sign Administrator Rights

To remove admin authority for the Adobe Sign service from a user:

  1. Log in to the Adobe Admin Console as an administrator

  2. Navigate to the Adobe Sign product: Products > Document Cloud > Adobe Sign for Small Business

  3. Find the user you want to remove admin authority from

    • Click the dropdown field on the far right of the user record
    • Select User
    Update the user

  4. A success message displays when the user rights have been updated in the Admin Console and the user in Adobe Sign is updated with the new role authority.

To learn more about the features that a team admin can customize for the end users, see Adobe Sign Quick Start for New Accounts.

Error When Admin Assigns Seat to a User

There are certain cases that can prevent an admin from successfully delegating an "Adobe Sign for Teams" seat to an end user through team admin console. A team admin might encounter an error like "The user cannot be assigned to this license. Learn more."

If you are getting this error, try delegating again using a different end-user email address, or Contact Support.

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