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Automated expiration stages for ETLA contracts

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Applies to enterprise.

System Admins of an organization with Adobe ETLA (Enterprise Term Licensing Agreement) contracts see various notifications in their Admin Console as their contract approaches expiration. This page details the different stages of contract expiration and how these changes impact users and admins at each stage.

Applies to

System administrator

Contract expiration phases

If your ETLA contract expires before booking a renewal contract, you retain limited access for a short grace period to avoid user-access disruption. Work with your Adobe Account manager to renew your expiring ETLA contract well in advance. Adobe provides an extra grace period window at its sole discretion as a courtesy and does not guarantee any extension beyond the ETLA contract end date.

See the table below for the details about the various contract expiry stages:

Phase details

Notification phase

Grace period    

Post-grace period

Inactive phase

Contract status
Acrobat Pro product shown as expiring in the Admin Console Overview section

Product not displayed in Overview1

Admin Console experience
  • Banner notification of expiring contract with contract end date
  • Associated products have Expiring status
  • Banner notification of expired contract with date users lose access to product licenses
  • Associated products have Expired status
  • Banner notification of expired contract
  • Associated products have Expired status
  • Can no longer assign users to expired products
  • Banner notification of inactive contract
  • Associated products removed from the organization
  • Contract moved to Inactive section1

Admin experience
  • All administrative access available
  • All administrative access available
  • Lose access to expired products
  • User list available in Accounts2
  • Cannot add/remove users in expired product profiles
  • Cannot delegate associated licenses to child organizations via Global Admin Console
  • Read-only view of inactive contract
  • Cannot renew or update inactive contract
  • Limited Admin Console access if only inactive contract exists

Admin actions
  • Update or renew expiring contract
  • Add VIP contract to organization and reassign users and admin roles to active product profiles
  • Allow ETLA contract to expire if no intent to renew
  • Update or renew expired contract
  • Add VIP contract to organization and reassign users and admin roles to active product profiles
  • Allow ETLA contract to lapse if no intent to renew
  • Update or renew expired contract before Post-Grace ends to restore user access
  • Add VIP contract to organization and reassign users and admin roles to active product profiles 
  • Allow ETLA contract to lapse if no intent to renew
  • No actions available

User experience
  • Users can access expiring license
  • Can sign in and access cloud-stored assets
  • Users can access expired license in grace period
  • Can sign in and access cloud-stored assets
  • Notified in-app daily for 7 days before loss of access
  • Users lose access to expired license 
  • Can sign in but can't access cloud-stored assets3
  • Notified in-app about loss of access
  • Can sign in but can't access cloud-stored assets3
  • Notified in-app about loss of access

1 Product cards aren't displayed in the Admin Console when the contract is Inactive. However, you can review the status and basic details from Accounts > Account Overview > Inactive contracts.

image displays the Inactive status of an expired ETLA contract in the Admin Console accounts section

2 Go to Admin Console > Account > Account overview > Current contracts > ( ) to download user list
of the expired ETLA contract.    

3 Users retain access to cloud-stored assets: if they are Adobe ID users, or if they are assigned to other active licenses from the organization.

Note:

Notifications and status of ETLA contracts will also be displayed in the Global Admin Console. See Global Administration | Allocate products for more details.

Renew your contract to avoid disruption

You must renew your contract or move your users to an active contract to avoid user disruption. Contact your Adobe account manager or Adobe representative to prepare a renewal order for your ETLA contract.

Common questions

Automated contract expiry only affects ETLA contract types. Other contract types such as Team Direct, Value Incentive Plan (VIP), and VIP Marketplace do not follow this automated expiration flow.

Users will retain access to their Adobe accounts but lose access to product licenses associated with the expired contract beginning with the Post-Grace period.

If a user signed into their account sometime prior to the expiration date, the user would still have 30 days of offline access to the product licenses associated with the expired contract.

However, during the Post-Grace period, the user loses access to the product when they sign in again to confirm the license status.

No. Users provisioned with Adobe Stock licenses and credits lose access to the licenses or credits on the contract end date (or beginning with the Grace Period). However, the users can access all other applications through the Grace Period.

All Enterprise ID and Federated ID users will retain access to their cloud-stored assets if they have an active license from their organization. Users lose access to assets when the Post-Grace period starts only if no other active licenses are assigned to their account.

However, users with personal Adobe ID accounts to retain access to cloud-stored assets regardless of license status with the organization.

Admins will retain access to the Admin Console and their organization’s Enterprise Storage (ESM) repository with cloud-stored assets regardless of contract status. Admins can perform asset reclamation whenever needed.

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