Manage invoices for your Teams account

  1. Adobe Enterprise & Teams: Administration guide
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  8. Manage your account
    1. Manage your Teams account
      1. Overview
      2. Update payment details
      3. Manage invoices
      4. Change contract owner
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If you have purchased your Teams plan directly from Adobe.com and you are the contract owner of the account, you can access your billing history from the Admin Console.

 

  • To view or download your past bills, navigate to Admin Console > Account > Billing History.
  • For plans purchased through a reseller, contact the reseller for the invoices and billing information.

View, print, and download invoices

As a contract owner, you can view, download, and print your past bills using the Admin Console. To update the credit card details, billing address, or tax identification number on your account, see update payment details.

  1. In the Admin Console, navigate to Account > Billing History.

    The Billing History shows your invoice number, invoice date, amount, and status of payment along with an option to view the invoice as a PDF. It can take up to 24 hours for the invoice to appear. You receive an email notification when it is available.

    Billing History

     Don't see the Billing History tab? You're not the contract owner. See how you can become the contract owner.

     If you are the contract owner and your teams organizaiton has been migrated to Business IDs, you'll need to sign in with your Personal Profile (also referred to as personal account).

    If you are signed in with your Business Profile, you won't see the Billing History tab.

    Click view billing history.

    Recent history

    You'll be prompted to sign in with your Personal Profile.

    Switch to personal account

    Note:

    So as to provide benefits such as enterprise storage and other enterprise-level features, we are migrating all existing Adobe IDs to Business IDs. All new business customers will use Business IDs for their team members.

    You'll receive advance communication when your organization is scheduled for this upgrade. For more information, see Introduction to Business IDs and new storage features. Until your organization is migrated, you will continue to use Adobe ID type to access the organization. Support for Adobe IDs will then be reserved for individual customers only.

  2. You can sort the list of invoices by date and amount, clicking the relevant heading—Invoice Date or Amount. You can also use the search field to enter the amount or invoice number for the invoice you are looking for.

  3. To view an invoice as a PDF, click .

    The invoice opens in a new tab if the Acrobat/Reader plug-in is enabled for your browser. Learn more about specific instructions for each browser.

    Your invoice also captures details like Order Number, Order Date, Customer Number, and more.

  4. You can download or print the invoice using the options on the upper-right corner of the PDF.

    Download or print your invoice

Frequently asked questions

 Access billing information

 Can I add another admin to view the invoices?

You cannot add another admin or email address to access the invoices. There can be only one contract owner who can access the invoices. You may download the invoices and share with anyone, if required.

 Can I check the status of my payment?

Sign in to the Admin Console and navigate to Account > Billing History. Learn more.

 How long are the invoices available for?

The invoices are available until your contract is active.

 Where can I find my order number and order date?

The order number and order date are captured in the invoice. Learn how you can view and download your invoices.

 Will I lose access to the invoices after I cancel or change my plan?

Yes, access will be lost, you can download all your invoices before canceling or changing the plan.

 Verify extra charges

 Why am I being double-charged?

Two similar charges are often due to the following:

  • You missed the previous payment.
  • You placed an order multiple times.
  • You have multiple email addresses.

Check your invoice for details or learn more.

 I didn't buy anything from Adobe. What's this charge?

Unexpected charges could be because an annual plan renewed. Check your invoice for details. Learn more about unexpected charges.

 Why do I have a $1 charge from Adobe on my statement?

These transactions help Adobe confirm that the credit card used is valid and not reported as lost or stolen. The transaction isn't charged to your account, and once your credit card company verifies the card, Adobe removes the charge.

 Why did my bill go up?

The most common reasons for a higher bill are:

  • A promotional price ended.
  • You purchased an Adobe Stock premium image or images beyond your plan allotment.
  • The price in your region increased recently.

Check your invoice for details or learn more.

 Why is there an extra charge on my bill?

An extra charge could be because:

  • You were charged a fee for canceling your plan early.
  • You purchased additional Adobe Stock images.
  • An annual plan renewed.
  • (Not applicable for Japan users) Your bank charged a fee for debit card usage.

Check your invoice for details or learn more.

 Manage plan

 Why did I receive a payment reminder from Adobe when I already paid?

A payment reminder might be because:

  • You have more than one plan.
  • Your credit card expired. 
  • The address for your credit card changed.

Check your invoice for details or learn more.

 How long does a refund take?

Refunds usually take three to five business days to process and be credited to your account. 
Sometimes, refunds can take up to ten business days to be credited.

Join the conversation

To collaborate, ask questions, and chat with other Creative Cloud and Document Cloud administrators, use our Enterprise and Teams Community. On the communities, you can freely ask, share, and learn from your peers in the industry.

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