Change management for Adobe enterprise and teams customers

  1. Adobe Enterprise & Teams: Administration guide
  2. Plan your deployment
    1. Basic concepts
      1. Licensing
      2. Identity
      3. User management
      4. App deployment
      5. Admin roles
    2. Deployment Guides
      1. Named User deployment guide
      2. SDL deployment guide
    3. Deploy Creative Cloud for education
      1. Deployment guide
      2. Integration with Canvas LMS
      3. Integration with Blackboard Learn
      4. Configuring SSO for District Portals and LMSs
      5. Kivuto FAQ
      6. Primary and Secondary institution eligibility guidelines
  3. Set up your organization
    1. Set up identity
      1. Identity types | overview
      2. Set up organization with Enterprise ID
      3. Set up organization with Federated ID
        1. SSO overview
        2. Setup Azure Connector and sync
          1. Set up SSO with Microsoft via Azure OIDC
          2. Add Azure Sync to your directory
          3. Azure Connector FAQ
        3. Set up Google Federation and sync
          1. Set up SSO with Google Federation
          2. Add Google Sync to your directory
          3. Google federation FAQ
        4. Generic SAML
          1. Set up SSO with other SAML providers
          2. Set up SSO with Microsoft Azure ADFS
          3. SSO Common questions
          4. SSO Troubleshooting
        5. Education SSO
          1. Configure SSO for District Portals and LMS
          2. Common questions
          3. Dovetail
      4. Verify ownership of a domain
      5. Add and manage domains
      6. Link domains to directories
      7. Use directory trust to add pre-claimed domains
      8. Migrate to new authentication provider
    2. Asset settings
    3. Authentication settings
    4. Privacy and security contacts
    5. Console settings
    6. Manage encryption
  4. Manage products and entitlements
    1. Manage users
      1. Overview
      2. Administrative roles
      3. User management techniques
        1. Manage users individually   
        2. Manage multiple users (Bulk CSV)
        3. User Sync tool (UST)
        4. User management API (UMAPI)
        5. Microsoft Azure Sync
        6. Google Federation Sync
      4. Change user's identity type
      5. Manage user groups
      6. Manage directory users
      7. Manage developers
      8. Migrate existing users to the Adobe Admin Console
      9. Migrate user management to the Adobe Admin Console
    2. Manage products and product profiles
      1. Manage products
      2. Manage product profiles for enterprise users
      3. Manage self-service policies
      4. Manage app integrations
      5. Manage product permissions in the Admin Console  
      6. Enable/disable services for a product profile
      7. Single App | Creative Cloud for enterprise
      8. Optional services
    3. Manage Shared Device licenses
      1. What's new
      2. Deployment guide
      3. Create packages
      4. Recover licenses
      5. Migrate from Device Licensing
      6. Manage profiles
      7. Licensing toolkit
      8. Shared Device Licensing FAQ
  5. Manage storage and assets
    1. Storage
      1. Manage enterprise storage
      2. Adobe Creative Cloud: Update to storage
      3. Manage Adobe storage
    2. Asset migration
      1. Automated Asset Migration
      2. Automated Asset Migration FAQ  
      3. Manage transferred assets
    3. Reclaim assets from a user
    4. Student asset migration | EDU only
      1. Automatic student asset migration
      2. Migrate your assets
  6. Manage services
    1. Adobe Stock
      1. Adobe Stock credit packs for teams
      2. Adobe Stock for enterprise
      3. Use Adobe Stock for enterprise
      4. Adobe Stock License Approval
    2. Custom fonts
    3. Adobe Asset Link
      1. Overview
      2. Create user group
      3. Configure Adobe Experience Manager 6.x Assets
      4. Configure and install Adobe Asset Link
      5. Manage assets
      6. Adobe Asset Link for XD
    4. Adobe Sign
      1. Set up Adobe Sign for enterprise or Teams
      2. Adobe Sign - Team feature Administrator
      3. Manage Adobe Sign on the Admin Console
    5. Creative Cloud for enterprise - free membership
      1. Overview
      2. Getting started
  7. Deploy apps and updates
    1. Overview
      1. Deploy and deliver apps and updates
      2. Plan to deploy
      3. Prepare to deploy
    2. Create packages
      1. Package apps via the Admin Console
      2. Create Named User Licensing Packages
      3. Adobe templates for packages
      4. Manage packages
      5. Manage device licenses
      6. Serial number licensing
    3. Customize packages
      1. Customize the Creative Cloud desktop app
      2. Include extensions in your package
    4. Deploy Packages 
      1. Deploy packages
      2. Deploy Adobe packages with SCCM
      3. Deploy Adobe packages with ARD
      4. Install products in the Exceptions folder
      5. Uninstall Creative Cloud products
      6. Use Adobe provisioning toolkit enterprise edition
      7. Adobe Creative Cloud licensing identifiers
    5. Manage updates
      1. Change management for Adobe enterprise and teams customers
      2. Deploy updates
    6. Adobe Update Server Setup Tool (AUSST)
      1. AUSST Overview
      2. Set up the internal update server
      3. Maintain the internal update server
      4. Common use cases of AUSST   
      5. Troubleshoot the internal update server
    7. Adobe Remote Update Manager (RUM)
      1. Use Adobe Remote Update Manager
      2. Channel IDs for use with Adobe Remote Update Manager
      3. Resolve RUM errors
    8. Troubleshoot
      1. Troubleshoot Creative Cloud apps installation and uninstallation errors
      2. Query client machines to check if a package is deployed
      3. Creative Cloud package "Installation Failed" error message
    9. Create packages using Creative Cloud Packager (CC 2018 or earlier apps)
      1. About Creative Cloud Packager
      2. Creative Cloud Packager release notes
      3. Application packaging
      4. Create packages using Creative Cloud Packager
      5. Create named license packages
      6. Create packages with device licenses
      7. Create a license package
      8. Create packages with serial number licenses
      9. Packager automation
      10. Package non-Creative Cloud products
      11. Edit and save configurations
      12. Set locale at system level
  8. Manage your account
    1. Manage your Teams account
      1. Overview
      2. Update payment details
      3. Manage invoices
      4. Change contract owner
    2. Assign licenses to a Teams user
    3. Add products and licenses
    4. Renewals
      1. Teams membership: Renewals
      2. Enterprise in VIP: Renewals and compliance
    5. Purchase Request compliance
    6. Value Incentive Plan (VIP) in China
    7. VIP Select help
  9. Reports & logs
    1. Audit Log
    2. Assignment reports
    3. Content Logs
  10. Get help
    1. Contact Adobe Customer Care
    2. Support options for teams accounts
    3. Support options for enterprise accounts
    4. Support options for Experience Cloud

Introduction

Adobe regularly releases product updates that provide new features and functionality for its end users. Adobe also provides multiple ways for enterprises to deploy these products updates.

As an admin in your enterprise, you must understand how to manage the deployment and application of updates for your end users. You also must decide which method or combination of methods best suits your organization requirements.

This article gives you an overview of Adobe's release model. The article also helps you understand the different ways that you can effectively manage the updates for the end users in your organization.

How do I manage updates?

With the transition to the Cloud, Adobe has adopted a service model for customer updates. This means that new features, feature enhancements, and bug fixes are released regularly. Continuous updates ensure that your end users have the latest and greatest functionality and improvements without having to wait for the next full release. This model also allows your organization to create packages that can be first tested and validated before releasing the new features and functionality to your end users.

Managing updates

With the latest Adobe installer technology, you only need to create a single package installer for all users with the same product requirements; irrespective of their current setup of Adobe apps.

So, if you have a set of end users who currently have different product setups or even need fresh installations, you are not required to build a complex set of packages. All you need to do, is build a single installation package with the required products and updates. You can then deploy this package to the entire set of users.

Error management

We understand that installing products in an enterprise environment is not a simple task. You might often encounter errors during the deployment or installation process. However, with the single installer in place for all users (irrespective of their current setup), you encounter a consistent set of error codes and messages for all setups. You do not need to address different error scenarios for fresh installations and updates.

How do I deploy updates in my enterprise?

We know that each customer is different. As an enterprise or teams customer, you have different needs and requirements. You want the most updated features in the products that you have purchased, but you also want to control how and when these features are made available to your end users.

The following options are available to you to apply and deploy updates to your end users:

If your end users have access to the Creative Cloud desktop application, they are notified when new updates become available and are prompted to install. This method reduces the overhead for IT admins. It also gives end-users access to the latest updates, as soon as they are released. 

Creative Cloud Desktop app

Package updates via the Admin Console

The Packages tab in the Admin Console allows you to create the following types of packages:

Self-Service packages to give your users complete control of the updates that they can to download and install.

Managed packages to maintain greater control of the updates that your users can install.

Download Adobe Templates (pre-created packages) from the Packages tab in the Admin Console and then distribute these to your end users.

These packages are created and maintained for you in the Admin Console. This means that you do not create these packages at your location. You can download and deploy the created packages as and when you need them.

Remote Update Manager (RUM)

The Remote Update Manager (RUM) allows you, as the admin in your enterprise, to remotely invoke the updater on an end user's computer. You can update all applications or just selected applications. You can also choose to list what is available for the client or to download and cache the updates to be installed later perhaps after a restart.

Internal update server

It is possible to host your own on-premise update server. Using the Adobe Update Server Setup Tool (AUSST), you can sync your own web server with Adobe’s. This allows you to host all updates on-premise. To install the updates, you can either use Remote Update Manager from your update server on demand or you can choose to have your end users update themselves. The end user can install the updates either on schedule or via self-service with the Creative Cloud desktop application.

Package updates via Creative Cloud Packager

Caution:

Creative Cloud Packager is no longer in development and no updates will be provided. Also, Creative Cloud Packager cannot be used to create packages that include Creative Cloud 2019 apps or later. Learn More.

We recommend that you use the create package workflows provided in the Adobe Admin Console.

See how to create Named User Licensing packages and Shared Device Licensing packages.

You can use Creative Cloud Packager, a desktop app, to create packages on a computer at your site. When you launch Creative Cloud Packager, you can select to create a new package. When you get to the Applications and Updates screen, just select the updates you want to package. The result is a native installer package that can be deployed to all of your end users.

Packages created using the Creative Cloud Packager, are created and maintained at your location. You can deploy the created packages as you need them.

How do I know if updates are available?

Admin Console Packages tab

If you have access to the Admin Console, you can check for updates in the Packages tab for previously created packages:

Go to Packages >  Select the package you want to update > Click or tap Update Package button on the right panel.

Email notifications

In the Packages tab of the Admin Console, you can enable or disable weekly email notifications of the latest updates.

  1. In the Admin Console, choose Packages > Preferences.

  2. To enable notifications, select the check box in the Notifications section.

If you have downloaded a pre-created package, then the Packages page shows you the updates that are available for the applications in your package. For details, see Manage packages.

Using the Creative Cloud desktop app

If you choose the Self Service option to deploy updates, your users get notifications from the Creative Cloud desktop app.

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