User Guide Cancel

Migrate existing users to the Adobe Admin Console

Applies to enterprise & teams.

This document is targeted at organizations with existing Creative Cloud, Document Cloud, and Acrobat licenses through an Enterprise Term License Agreement (ETLA) or Value Incentive Plan (VIP) subscription that are migrating to a different Buying Program or license type.

Note:

If you're in North America and need help with your Annual Adobe VIP contract renewal from your Account Manager, email us at renewalhelp@adobe.com, and we'll contact you shortly.

To ensure no lapse in end-user product access, you must assign licenses in the Adobe Admin Console before the existing VIP subscription term ends.

  • For ETLA customers, please allow at least 30 days of product overlap.
     To ensure continued access to Adobe apps and services, complete the migration prior to the Anniversary date. For details on ETLA contract expiry, read this article. 
  • For VIP customers, please purchase licenses prior to your Anniversary date and assign licenses before the renewal window closes on your current VIP subscription term.
  • CLP or TLP customers can migrate from serialized Acrobat or Creative Suite to named-user licenses by following the migration instructions here.
Note:

If the license type of your organization changes, to continue working your end users will need to sign out of any Adobe product or service and then sign back in with the same credentials.

For desktop products such as Photoshop, Acrobat, Illustrator, use the Sign out and Sign in options in the Help menu. On Adobe.com, use the icon in the upper-right corner to sign out and then sign back.

Get help faster and easier

New user?

ICYMI Promo

Updates and Releases!

In case you missed it follow this page to stay updated!

Updates and Releases!

In case you missed it follow this page to stay updated!

ICYMI Promo

Updates and Releases!

In case you missed it follow this page to stay updated!

Updates and Releases!

In case you missed it follow this page to stay updated!