Reclaim assets from a user

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If you are using Adobe storage for business, your organization owns the user accounts and their associated content. When a user leaves the organization (or you delete a user's account for some reason), you can retrieve the assets from user folders and transfer to another user using the Adobe Admin Console.

When you remove a user, the user's folder is moved under the Inactive Users page in the Storage tab (Admin Console > Storage tab). You have an option to transfer the user’s assets to a delegated user. All assets are added to a compressed file archive. The link to download the file is sent to the designated user over email.

Reclaim assets while removing a user

Whenever you remove a user, if the affected user has assets stored their Adobe Storage for businesses folders, you're prompted to reclaim the assets.

  1. In the Admin Console, select a user to remove. For more information, see Remove users.

    If you select multiple users, and there are users who aren't affected by storage, a screen displays separate lists of affected and unaffected users.

  2. From the list of options, choose one of the following, and then click Next.

    • Transfer content now: Folder content is sent through email to a designated user. If you choose this option, specify the email address of the designated user that receives the content. You can specify the email address of any supported identity type of a user in your organization
    • Transfer content later: The folder content remains in the Inactive User tab until it is permanently deleted.
    • Permanently delete content: The folder is permanently deleted with no option to retrieve the content.

    If you're removing users using bulk operations, the default option of Transfer content later is automatically followed. The assets of the deleted users are available in the Inactive Users tab under Storage > Individual User Folders.

    Transfer assets

  3. In the confirmation screen, click Remove User.

    If you select Transfer content now, the users receive an email with a link to download the compressed archives. Each compressed archive can be up to 5 GB based on the total size of assets stored in the user's folder. Depending on the size of assets, it can take a while for you to receive the email.

    If you select Transfer content later, you can navigate to the Inactive Users tab to reclaim the assets.


    Admins receive an email in case the asset reclamation process fails. Depending on the stage, you can do one of the following:

    • If the send email action fails, Share Inactive user's folder to reinitiate the email.
    • If the compressed archive creation fails, add the user again and assign them to a Product Profile that gives them a storage entitlement. Then restart the process.

Reclaim content from Inactive User folders

  1. In the Storage tab, click a user entry in the Inactive Users list. The folder details pane opens.

    Select Inactive User

  2. Click ...  and choose Edit Folder Access.

    Edit image access

  3. Specify the email address of the designated user, and click Add. You can specify the email address of any supported identity type of a user in your organization.

  4. Click Save to complete the process.

    The delegated users receive an email with a link to download the compressed archives. Each compressed archive can be up to 5 GB based on the total size of assets stored in the users folder. Depending on the size of assets, it can take a while for you to receive the email.

Download shared files

The designated users receive an email with a link to download the compressed archives.

Depending on the size of the original assets, multiple archives may be created. Each compressed archive can be up to 5 GB. The email is sent when all archives are created, so it can take a while before the designated user receives the email.

Email message to download file

The compressed archive contains the synced assets the user had, including files, libraries, and cloud documents. You can extract these files and upload them to your own Creative Cloud storage folders. For more information, see Manage transferred assets.

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