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Adopt global administration

Applies to enterprise.

Learn about the benefits of using the Global Admin Console and find out how to get access.

Create a support case in the Adobe Admin Console to request access to a Global Admin Console. Learn more.

Introduction

The Global Admin Console is for customers with complex organizational structures that either have many Admin Consoles or want to break up their main Admin Console into multiple consoles. For example, multinational corporations, education consortiums, large school districts, and large government agencies. It nests existing Admin Consoles into a hierarchical structure, like an organization chart, to provide transparency across a distributed enterprise.

The Global Admin Console does not replace or change the functionality of the existing Admin Consoles. It works as a hierarchy with a root organization at the top and all the consoles nested under that root organization. There is a selection criterion focused on purchasing and creating a hierarchy structure for which an Admin Console should operate as the root console.

To learn more about the functionality and benefits of the Global Admin Console, see the white paper on Global Admin Console.

Note: The content and voice-over for this video is currently available in English only.

Key advantages

Following are some key advantages that the Global Admin Console offers:

  • Delegate administration of some of your Adobe product usage and cloud storage to divisions, departments, or field offices to avoid having centralized administration.
  • Create organizations for each entity and form a hierarchy of organizations. You can even delete organizations.
  • Distribute resources and product licenses across organizations. You can allocate product resources to organizations.
  • Restrict visibility from one agency into another, including users being viewed by administrators to the users directly in their purview.
  • Self-service control of the Adobe Admin Console organizational structure, reflecting the structure present in your organization's directory systems. You can set up a hierarchy of organizations.
  • Create centers of administration where a designated group of administrators can manage Adobe resources for an organizational component or project within their company. You can manage the administrators in organizations.
  • Define policies and apply them to organizations.
  • Create, edit, and delete product profiles and user groups.
  • Export information about organizations to generate reports for driving other processes.
  • Import updates to organizations and the structure of the organization hierarchy.
  • Get notifications about the status of ETLA contracts within child organizations. In-app banners on the Global Admin Console will indicate clearly when the contract on a child organization is going to expire, has expired, or is inactive. For more information, see the article on contract expiry.

Eligibility criteria

Adobe recommends adopting the global administration if your organization meets at least one of the following criteria:

  • You have multiple Admin Consoles that you want to organize, manage, and gain visibility across.
  • You want to split up admin consoles into separately administered consoles.
  • You are managing multiple contracts.
  • You need to distribute or centralize identity configuration across child organizations.
  • You want to divide up purchased resources and have them administered by different people/admins for different parts of your enterprise.
  • You have specialized administrators for different Adobe products, regions, or organizations and you don't want them to interfere with each other.

Request access to the Global Admin Console

To request access to Global Admin Console, do the following after you confer with your Adobe representative:

  1. In the Admin Console, navigate to Support > Support Summary.

    Note:

    Adobe recommends submitting the support case through the main organization, which should serve as the root organization in the Global Admin hierarchy.

  2. Select Create Case. The Create Case window appears.

  3. Specify the details In that form that appears.

    • Select the priority of the issue = P4 - Minor
    • Quantify the impact of the issue = Medium
    • Summarize the issue = <Your organization's name> is requesting access to the Global Admin Console
  4. In the field, Describe the nature of the issue you're facing, mention that you would like access to the Global Admin Console for your organization by adding the following details:

    • Name and Console ID (found in the URL, the series of numbers & letters preceding "@AdobeOrg") of the Admin Console to be designated as the root (top) organization or request for a new one (specify the desired name).
      • There are some cases where the new console is the preferred path, your Adobe representative can guide you more on this. This root organization must be selected carefully as it is difficult to change it later.
    • At least one current System Admin is to be assigned the Global Admin role. You can always add more admins yourself later.
    • Name and email address of your Adobe representative or Customer Success Manager.
    Describe the nature of the issue

  5. Select Next and fill in the following information:

    Details to be filled

    Description

    List people you want to notify

    You can add more email addresses to which you want Adobe Customer Care to send case updates via email. You can notify up to ten people.

    Timezone

    We will consider your timezone if we need to call you. This field is populated by default, according to your system's information.

    Working hours

    If we need to call you, we will take into consideration your working hours and Adobe Customer Care normal business hours.

    Use the time slider to let us know the best time of day to reach you.

    Phone number

    Provide a contact number so that an Adobe Customer Care agent might contact you via phone to troubleshoot or ask for clarification.

  6. Select Submit.

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