- Basic concepts
- Deployment Guides
-
Deploy Creative Cloud for education
- Deployment home
- K-12 Onboarding Wizard
- Simple setup
- Syncing Users
- Roster Sync K-12 (US)
- Key licensing concepts
- Deployment options
- Quick tips
- Approve Adobe apps in Google Admin Console
- Enable Adobe Express in Google Classroom
- Integration with Canvas LMS
- Integration with Blackboard Learn
- Configuring SSO for District Portals and LMSs
- Add users through Roster Sync
- Kivuto FAQ
- Primary and Secondary institution eligibility guidelines
- Identity types | Overview
- Set up identity | Overview
- Set up organization with Enterprise ID
- Setup Azure AD federation and sync
- Set up Google Federation and sync
- Set up organization with Microsoft ADFS
- Set up organization for District Portals and LMS
- Set up organization with other Identity providers
- SSO common questions and troubleshooting
- Overview
- Administrative roles
- User management strategies
- Assign licenses to a Teams user
- In-app user management for teams
- Add users with matching email domains
- Change user's identity type
- Manage user groups
- Manage directory users
- Manage developers
- Migrate existing users to the Adobe Admin Console
- Migrate user management to the Adobe Admin Console
-
Manage products and product profiles
- Manage products
- Buy products and licenses
- Manage product profiles for enterprise users
- Manage automatic assignment rules
- Entitle users to train Firefly custom models
- Review product requests
- Manage self-service policies
- Manage app integrations
- Manage product permissions in the Admin Console
- Enable/disable services for a product profile
- Single App | Creative Cloud for enterprise
- Optional services
- Manage Shared Device licenses
- Adopt global administration
- Select your organization
- Manage organization hierarchy
- Manage product profiles
- Manage administrators
- Manage user groups
- Update organization policies
- Manage policy templates
- Allocate products to child organizations
- Execute pending jobs
- Explore insights
- Export or import organization structure
- Storage
- Asset migration
- Reclaim assets from a user
- Student asset migration | EDU only
- Adobe Stock
- Custom fonts
- Adobe Asset Link
- Adobe Acrobat Sign
- Creative Cloud for enterprise - free membership
- Overview
- Create packages
- Customize packages
- Deploy Packages
- Manage updates
- Adobe Remote Update Manager (RUM)
- Troubleshoot
- Adobe Enterprise & Teams: Administration guide
-
Plan your deployment
- Basic concepts
- Deployment Guides
-
Deploy Creative Cloud for education
- Deployment home
- K-12 Onboarding Wizard
- Simple setup
- Syncing Users
- Roster Sync K-12 (US)
- Key licensing concepts
- Deployment options
- Quick tips
- Approve Adobe apps in Google Admin Console
- Enable Adobe Express in Google Classroom
- Integration with Canvas LMS
- Integration with Blackboard Learn
- Configuring SSO for District Portals and LMSs
- Add users through Roster Sync
- Kivuto FAQ
- Primary and Secondary institution eligibility guidelines
-
Set up your organization
- Identity types | Overview
- Set up identity | Overview
- Set up organization with Enterprise ID
- Setup Azure AD federation and sync
- Set up Google Federation and sync
- Set up organization with Microsoft ADFS
- Set up organization for District Portals and LMS
- Set up organization with other Identity providers
- SSO common questions and troubleshooting
- Manage your organization setup
-
Manage users
- Overview
- Administrative roles
- User management strategies
- Assign licenses to a Teams user
- In-app user management for teams
- Add users with matching email domains
- Change user's identity type
- Manage user groups
- Manage directory users
- Manage developers
- Migrate existing users to the Adobe Admin Console
- Migrate user management to the Adobe Admin Console
-
Manage products and entitlements
-
Manage products and product profiles
- Manage products
- Buy products and licenses
- Manage product profiles for enterprise users
- Manage automatic assignment rules
- Entitle users to train Firefly custom models
- Review product requests
- Manage self-service policies
- Manage app integrations
- Manage product permissions in the Admin Console
- Enable/disable services for a product profile
- Single App | Creative Cloud for enterprise
- Optional services
- Manage Shared Device licenses
-
Manage products and product profiles
-
Get started with Global Admin Console
- Adopt global administration
- Select your organization
- Manage organization hierarchy
- Manage product profiles
- Manage administrators
- Manage user groups
- Update organization policies
- Manage policy templates
- Allocate products to child organizations
- Execute pending jobs
- Explore insights
- Export or import organization structure
-
Manage storage and assets
- Storage
- Asset migration
- Reclaim assets from a user
- Student asset migration | EDU only
-
Manage services
- Adobe Stock
- Custom fonts
- Adobe Asset Link
- Adobe Acrobat Sign
- Creative Cloud for enterprise - free membership
- Manage your Teams account
- Renewals
- Manage contracts
- Reports & logs
- Get help
Applies to enterprise.
How to troubleshoot the internal server setup and solve maintenance issues.
Adobe Update Server Setup Tool (AUSST) enables you to centralize the download of Adobe apps and updates to a single server location.
You may check for the error logs or error codes to find the error reported during a server setup or while downloading the updates.
Also check the given troubleshooting tips if you face problems in deploying apps and updates through internal update server.
Error logs
Errors, warnings, and troubleshooting information are recorded in the log files.
The following log files are located in the %temp% folder in Windows and in the ~/Library/Logs in macOS:
- AdobeUpdateServerSetupTool.log
- AdobeAcrobatUpdateServerSetupTool.log
DLM.log is located in the following locations:
- Windows:
- %Temp%\CreativeCloud\ACC\AdobeDownload
- %Temp%\AdobeDownload\
- Mac:
- ~/Library/Logs/CreativeCloud/ACC/AdobeDownload
- ~/Library/Logs/AdobeDownload/
Error codes
The following error codes may be reported if the internal update server is unsuccessful.
Error Code |
Error Message |
2 |
Internal error occurred |
3 |
Could not access specified path |
4 |
Network failure |
5 |
Server unresponsive |
6 |
Proxy authentication failed |
7 |
Output disk full |
8 |
Write permission denied |
9 |
File not found on server |