User Guide Cancel

Switching contract types within an existing Adobe Admin Console

  1. Adobe Enterprise & Teams: Administration guide
  2. Plan your deployment
    1. Basic concepts
      1. Licensing
      2. Identity
      3. User management
      4. App deployment
      5. Admin Console overview
      6. Admin roles
    2. Deployment Guides
      1. Named User deployment guide
      2. SDL deployment guide
      3. Deploy Adobe Acrobat 
    3. Deploy Creative Cloud for education
      1. Deployment guide
      2. Integration with Canvas LMS
      3. Integration with Blackboard Learn
      4. Configuring SSO for District Portals and LMSs
      5. Kivuto FAQ
      6. Primary and Secondary institution eligibility guidelines
  3. Set up your organization
    1. Set up identity
      1. Identity types | overview
      2. Set up organization with Enterprise ID
      3. Set up organization with Federated ID
        1. SSO overview
        2. Setup Azure Connector and sync
          1. Set up SSO with Microsoft via Azure OIDC
          2. Add Azure Sync to your directory
          3. Azure Connector FAQ
        3. Set up Google Federation and sync
          1. Set up SSO with Google Federation
          2. Add Google Sync to your directory
          3. Google federation FAQ
        4. Generic SAML
          1. Set up SSO with other SAML providers
          2. Set up SSO with Microsoft ADFS
          3. SSO Common questions
          4. SSO Troubleshooting
        5. Education SSO
          1. Configure SSO for District Portals and LMS
          2. Common questions
      4. Verify ownership of a domain
      5. Add and manage domains
      6. Link domains to directories
      7. Manage existing domains and directories
      8. Use directory trust to add pre-claimed domains
      9. Migrate to new authentication provider
    2. Asset settings
    3. Authentication settings
    4. Privacy and security contacts
    5. Console settings
    6. Manage encryption
  4. Manage products and entitlements
    1. Manage users
      1. Overview
      2. Administrative roles
      3. User management techniques
        1. Manage users individually   
        2. Manage multiple users (Bulk CSV)
        3. User Sync tool (UST)
        4. Microsoft Azure Sync
        5. Google Federation Sync
      4. Change user's identity type
      5. Manage user groups
      6. Manage directory users
      7. Manage developers
      8. Migrate existing users to the Adobe Admin Console
      9. Migrate user management to the Adobe Admin Console
    2. Manage products and product profiles
      1. Manage products
      2. Manage product profiles for enterprise users
      3. Manage self-service policies
      4. Manage app integrations
      5. Manage product permissions in the Admin Console  
      6. Enable/disable services for a product profile
      7. Single App | Creative Cloud for enterprise
      8. Optional services
    3. Manage Shared Device licenses
      1. What's new
      2. Deployment guide
      3. Create packages
      4. Recover licenses
      5. Migrate from Device Licensing
      6. Manage profiles
      7. Licensing toolkit
      8. Shared Device Licensing FAQ
  5. Manage storage and assets
    1. Storage
      1. Manage enterprise storage
      2. Adobe Creative Cloud: Update to storage
      3. Manage Adobe storage
    2. Asset migration
      1. Automated Asset Migration
      2. Automated Asset Migration FAQ  
      3. Manage transferred assets
    3. Reclaim assets from a user
    4. Student asset migration | EDU only
      1. Automatic student asset migration
      2. Migrate your assets
  6. Manage services
    1. Adobe Stock
      1. Adobe Stock credit packs for teams
      2. Adobe Stock for enterprise
      3. Use Adobe Stock for enterprise
      4. Adobe Stock License Approval
    2. Custom fonts
    3. Adobe Asset Link
      1. Overview
      2. Create user group
      3. Configure Adobe Experience Manager Assets
      4. Configure and install Adobe Asset Link
      5. Manage assets
      6. Adobe Asset Link for XD
    4. Adobe Acrobat Sign
      1. Set up Adobe Acrobat Sign for enterprise or teams
      2. Adobe Acrobat Sign - Team feature Administrator
      3. Manage Adobe Acrobat Sign on the Admin Console
    5. Creative Cloud for enterprise - free membership
      1. Overview
      2. Getting started
  7. Deploy apps and updates
    1. Overview
      1. Deploy and deliver apps and updates
      2. Plan to deploy
      3. Prepare to deploy
    2. Create packages
      1. Package apps via the Admin Console
      2. Create Named User Licensing Packages
      3. Adobe templates for packages
      4. Manage packages
      5. Manage device licenses
      6. Serial number licensing
    3. Customize packages
      1. Customize the Creative Cloud desktop app
      2. Include extensions in your package
    4. Deploy Packages 
      1. Deploy packages
      2. Deploy Adobe packages using Microsoft Intune
      3. Deploy Adobe packages with SCCM
      4. Deploy Adobe packages with ARD
      5. Install products in the Exceptions folder
      6. Uninstall Creative Cloud products
      7. Use Adobe provisioning toolkit enterprise edition
      8. Adobe Creative Cloud licensing identifiers
    5. Manage updates
      1. Change management for Adobe enterprise and teams customers
      2. Deploy updates
    6. Adobe Update Server Setup Tool (AUSST)
      1. AUSST Overview
      2. Set up the internal update server
      3. Maintain the internal update server
      4. Common use cases of AUSST   
      5. Troubleshoot the internal update server
    7. Adobe Remote Update Manager (RUM)
      1. Use Adobe Remote Update Manager
      2. Channel IDs for use with Adobe Remote Update Manager
      3. Resolve RUM errors
    8. Troubleshoot
      1. Troubleshoot Creative Cloud apps installation and uninstallation errors
      2. Query client machines to check if a package is deployed
      3. Creative Cloud package "Installation Failed" error message
    9. Create packages using Creative Cloud Packager (CC 2018 or earlier apps)
      1. About Creative Cloud Packager
      2. Creative Cloud Packager release notes
      3. Application packaging
      4. Create packages using Creative Cloud Packager
      5. Create named license packages
      6. Create packages with device licenses
      7. Create a license package
      8. Create packages with serial number licenses
      9. Packager automation
      10. Package non-Creative Cloud products
      11. Edit and save configurations
      12. Set locale at system level
  8. Manage your account
    1. Manage your Teams account
      1. Overview
      2. Update payment details
      3. Manage invoices
      4. Change contract owner
      5. Change reseller
    2. Assign licenses to a Teams user
    3. Add products and licenses
    4. Renewals
      1. Teams membership: Renewals
      2. Enterprise in VIP: Renewals and compliance
    5. Automated expiration stages for ETLA contracts
    6. Switching contract types within an existing Adobe Admin Console
    7. Purchase Request compliance
    8. Value Incentive Plan (VIP) in China
    9. VIP Select help
  9. Reports & logs
    1. Audit Log
    2. Assignment reports
    3. Content Logs
  10. Get help
    1. Contact Adobe Customer Care
    2. Support options for teams accounts
    3. Support options for enterprise accounts
    4. Support options for Experience Cloud

Admins have the ability to add a new contract to an existing Admin Console for the purposes of switching from an expiring contract to a new, active contract. While this prevents the need to migrate users and assets to a separate Admin Console, switching contracts does require reassigning users and administrators roles to the new, active product profiles of the newly-added contract.

  To view details of the various contracts and agreements associated with your organization, sign to the Admin Console, and navigate to Account.

Differentiate between contracts

When you add a new contract to your existing Admin Console, multiple contracts will be listed in the Account tab along with each contract's status. Tags indicating status are also displayed on each product associated with an expiring or expired contract. The following depicts changes when switching contract types in the Adobe Admin Console:

Note:

Products associated with an expired ETLA contract are automatically removed from the Admin Console once the contract has become inactive. Learn more about ETLA contract expiration phases.

The Account page shows details for all contracts and agreements that the organization has with Adobe. The status of each contract is indicated in the table.

Account tab

VIP customers can manage their contracts by navigating to Admin Console > AccountVIP Overview. Learn more about managing your Teams accounts.

Account tab

The new products appear in the product list along with the indicator for the contract type. A Buy More button shows for VIP contracts.

Overview page

The product cards show all products from various contracts with indicators for the contract type and status. These indicators will only appear if the organization has an ETLA or both an ETLA and VIP contract. You can also filter the products by contract type.

Products page

Each product page also shows an indicator for the associated contract type.

Products page

Indicators for contract type also appear on selected products while assigning users, product admins, and product profile admins.

Users page

Reassign users after switching plans

When you switch your Admin Console organization to another plan, your current storage repositories along with your identity implementation and users are retained. However, your users lose access to the assigned products and the product admins and product profile admins lose their administrative rights.

For a smooth transition and to avoid loss of user access and administrative rights, you must:

  • Export the user list from the Admin Console with switching contracts before making changes. This list provides a reference when reassigning users and administrators under the new contract.
  • Reassign your users and admins to the new contract before the former contract expires.

To download the user list, navigate to Users > Users in the Admin Console. Click  in the upper-right corner of the Users page, and choose Export Users List to CSV. Learn about the CSV file format.

Note:

Administrative roles can only be reassigned using the individual or CSV bulk upload methods.

The following are different ways in which you can reassign users and administrators:

Individually

Use this method if you have a small team with fewer than 10 licenses:

  • To assign users, navigate to Admin Console > Products, and click Assign Users on the relevant product card. Learn more about assigning users.
  • To assign product admins, navigate to Admin Console > Products. Select the required product, go to the Admins tab, and click Add Admin. Learn more about assigning product admins.
  • To assign product profile admins, navigate to Admin Console > Products. Select the required product. Then, select a product profile, go to the Admins tab, and click Add Admin. Learn more about assigning product profile admins.

CSV Bulk upload

Use this method if you have a medium or large team with more than 10 licenses.

Navigate to Admin Console > Users >  > Edit user details by CSV. Then, click Download CSV Template > Current User List. Modify the required field in the CSV file to have the updated products or product profiles associated to the new contract.

User detail

Associated field in CSV file

Products assigned

Product Configurations

Product profiles administered

Product Configurations Administered

Products administered

Products Administered

Then, upload the updated CSV file back to the Admin Console. Learn more about editing user details by CSV.
 

User Sync Tool (UST)

To use this method, you must have an understanding of macOS Terminal or Windows Command prompt and LDAPs. If you have the User Sync Tool integrated with your Adobe Admin Console, use it in either of these two ways:

  • Map users from your directory to a product profile in the Admin Console, you can update the configuration mapping groups of users in your directory to specified product profiles in the Admin Console within the UST configuration file. This process requires admin access to the server where the User Sync Tool configuration file is hosted. Learn more about updating the group mapping in the UST configuration file.
  • Map users from your directory to a user group in the Admin Console, you can update the product profile added to the user group that provisions the group's users to the selected profile. This process requires a System Admin or User Group Admin of the required groups to make the update. Learn more about assigning product profiles to user groups.

User Management API (UMAPI)

To use this method, you must have working knowledge of a programming language (such as Python) to consume REST APIs. If you have integrated the User Management API with your Adobe Admin Console, use it in either of these two ways:

  • Mapping users from your directory to a product profile in the Admin Console, you can update the configuration mapping groups of users in your directory to specified product profiles in the Admin Console within the UMAPI. This process requires admin access to the UMAPI configuration file. Learn more about updating the mapping to a product profile in the UMAPI configuration file.
  • Mapping users from your directory to a user group in the Admin Console, you can update the product profile added to the user group that provisions the group's users to the selected profile. This process requires a System Admin or User Group Admin of the required groups to make the update. Learn more about assigning product profiles to user groups.

Azure Sync and Google connector

Use this method if you have integrated Azure Sync or Google Connector with your Adobe Admin Console. You can reassign all users to a new product profile or update the product profile assigned to a user group for the contract’s product configurations:

  • Azure Sync syncs users of chosen directory groups to the Admin Console into a user group. If those user groups have been assigned product profiles, you can update the product profile added to the user group that provisions all users of that group to the selected profile. This process requires a System Admin or User Group Admin of the required groups to make the update. Learn more about assigning product profiles to user groups.
  • Google Connector syncs a list of in-scope users to the Admin Console which are then assigned to product profiles via the Admin Console. You can update the product profiles assigned to existing users synced with Google Connector via either the individual or CSV bulk upload methods. This process requires a System Admin, User Group Admin, Product Admin, or Product Profile Admin depending on how the users are assigned. Learn more about managing products and product profiles.
Adobe logo

Sign in to your account

[Feedback V2 Badge]