If you forgot your password or get the error “Adobe ID and password don’t match,” follow these steps to reset your password:
Adobe sends an email to the address you entered with instructions to reset your password. If you don’t see the email from Adobe in your inbox, check your spam or junk folder, or see Didn’t receive expected email from Adobe.
Don’t have access to your email? See: What to do if you can’t access your email account.
Your Adobe ID is the email address you used when you first started a trial or membership, or purchased an Adobe app or service.
You can consolidate multiple Adobe IDs.
Always use the same Adobe ID (email address) that you used when you started your membership or purchased your Adobe product.
If you think you have multiple Adobe IDs (email addresses), or are unclear which one is associated with your membership or purchased product, contact us and we can reconcile them.
- Try a different browser
- Enable cookies in your browser, and clear your browser’s cookies and cache. See your browser’s documentation for instructions.
- If you don’t see the email you expected from Adobe, check your Spam or Junk folders, or see Didn’t receive expected Adobe email.
- Retype your email and password. Make sure that Caps Lock and Num Lock are off.