What's covered
Simple solutions to common Adobe ID and sign-in issues.
On this page

    If you forgot your password or get the error “Adobe ID and password don’t match,” follow these steps to reset your password:

    1. Go to your Adobe ID account.

    2. In the Sign-in window, click Forgot password.

      Forgot password
    3. In the Forgot password window, enter the email address associated with your Adobe ID and click Send.

      Request password change

      Can’t clear the text that appears in “Email address” field? Simply click in the field and start typing.

      If you get the error “The provided email address could not be matched to an account on file,” try a different email address.

    Adobe sends an email to the address you entered with instructions to reset your password. If you don’t see the email from Adobe in your inbox, check your spam or junk folder, or see Didn’t receive expected email from Adobe.

    Don’t have access to your email? See: What to do if you can’t access your email account.


    Your Adobe ID is the email address you used when you first started a trial or membership, or purchased an Adobe app or service.

    1. Go to Adobe ID account sign-in and try signing in with your primary email address or another email address that you use.

    2. You can also try resetting your password. If you get the error “The provided email address could not be matched to an account on file,” try a different email address.

    Tip:

    Always use the same Adobe ID. If you have multiple Adobe IDs and want to consolidate them, contact us.


    Try this if you can’t access your email account:

    1. If you know the Adobe ID password that’s associated with the email account you don’t have access to, you can change your email address.

    2. If you don’t know the Adobe ID password that’s associated with the email account you don’t have access to, contact us.


    You can consolidate multiple Adobe IDs.

    Always use the same Adobe ID (email address) that you used when you started your membership or purchased your Adobe product.

    If you think you have multiple Adobe IDs (email addresses), or are unclear which one is associated with your membership or purchased product, contact us and we can reconcile them.


    • Try a different browser
    • Enable cookies in your browser, and clear your browser’s cookies and cache. See your browser’s documentation for instructions.
    • Retype your email and password. Make sure that Caps Lock and Num Lock are off.

     
    Back to top