If you forgot your password, or get the error “Adobe ID and password don’t match,” you can reset your password through email or phone. To reset your password, follow these steps:
For general information about using an Adobe ID account, see Manage your Adobe ID account.
In the Forgot password window, enter the email address associated with your Adobe ID and click Next.
Can’t clear the text that appears in “Email address” field? Simply click in the field and start typing.
If you get the error, “The provided email address could not be matched to an account on file,” try a different email address. If you can't remember your email address, contact us.
In the Reset your password window, choose how you want to reset your password, using email or phone, and click Next.
If you do not have a phone number associated with your Adobe ID account, you will not see a Reset your password window. Instead, a message is sent to the email address you entered in step 3. To add a phone number for account recovery, see Manage your Adobe ID account.
If you choose to reset your password using your email, Adobe sends an email with instructions to reset your password. If you choose to reset your password using your phone number, Adobe sends a verification code to your registered phone number.
Your Adobe ID is the email address you used when you first started a trial or membership, or purchased an Adobe app or service.
If you are unsure whether you have the wrong email or the wrong password, try resetting your password. If you get the error, “The provided email address could not be matched to an account on file,” try a different email address. If the email is accepted, then continue with the steps to reset the password and access your account.
Always use the same Adobe ID to keep all your Adobe memberships, subscriptions, and products associated with a single account.
These steps are applicable even when you try to reset your email id in your new machine.
Always use the same Adobe ID (email address) when you purchase a new membership, plan, product, subscription, or service from Adobe.
If you think you have multiple Adobe IDs associated with different email addresses, or are unclear which email address is associated with your membership or purchased product, contact us.
To convert a trial to a paid Creative Cloud membership, see Convert a trial to a paid Creative Cloud membership.
If you have bought a Creative Cloud membership but are still prompted to start trial or to buy a membership, see Why is Creative Cloud asking me to Start Trial or Buy Now even when I have purchased a subscription?
For information on how to view, upgrade, or change your plan, see View, upgrade, or change your plan.
Some products require you to provide a serial number before you can use the product.
For information on finding your serial number, see Find your serial number.
To change your Adobe ID email address, see Change Adobe ID email address.
- Try a different browser.
- Enable cookies in your browser, and clear your browser’s cookies and cache. See your browser’s documentation for instructions.
- If you don’t see the email that you expected from Adobe, check your Spam or Junk folders, or see Didn’t receive expected Adobe email.
- Retype your email and password. Make sure that Caps Lock and Num Lock are off.