Resolve errors signing in to Adobe account with Facebook, Google, or Apple

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某些 Creative Cloud 应用程序、服务和功能在中国不可用。

Resolve errors that occur when you sign in to your Adobe account with Facebook, Google, or Apple (social sign-in).

Can't sign in to Adobe account with social account | Don't have access to social account anymore

You were previously able to sign in to your Adobe account with Facebook, Google, or Apple (social account). Now, you are unable to sign in with your social account, or don't have access to your social account anymore.

Solution

Sign in with your Adobe ID and password. Your Adobe ID is the email address associated with your social account.

Haven't set up your Adobe ID password? Follow the steps below to set up your password if you have added your mobile number or alternative email to your Adobe account.

Note:

If you haven't added your mobile phone number or alternative email to your Adobe account, contact us.

  1. On the Adobe account sign-in page, enter your Adobe ID, and then click Continue.

    Apple ID user?

    Sometimes you only see a dummy email address while signing in to different services using Apple. To get your actual Apple ID email address, go to Apple settings on your iPhone/iPad.

    Enter your Adobe ID (social account email address)

  2. Click Reset your password and follow the onscreen instructions.

    Click "Reset your password"

  3. Sign in to your Adobe account using the Adobe ID and the password which you just set up.

    Note:

    You can continue to sign in and manage your account using the Adobe ID and password.

Error: "You did not authorize the Adobe Facebook app."

You get this error if you had chosen to sign in to your Adobe account with Facebook, and then selected Cancel instead of Continue as <your name> (shown in the picture below on the right). 

Solution

On the sign-in page, click Continue with Facebook, enter your Facebook credentials, and select Continue as <your name>.

Error "You did not authorize the Adobe Facebook app" while signing in to Adobe account
Error "You did not authorize the Adobe Facebook app"
Select "Continue as <your name>" instead of Cancel
Select "Continue as <your name>" instead of Cancel

Message: "Turn on apps, websites and games"

You get this message if you have turned off the setting in Facebook which stops Facebook from interacting with other apps. 

Solution

In the message window, select Turn On. Then follow the onscreen instructions. 

Turn on apps, websites and games while signing in with Facebook

Browser won't open when you try to sign in from an Adobe app

When you try to sign in with your social account from an Adobe app, browser won't open.

Solution

Sign in with your Adobe ID and password from the Adobe app. Your Adobe ID is the email address associated with your social account.

Haven't set up your Adobe ID password? Follow the steps below:

  1. Navigate to the Adobe Account sign-in page. Choose your social (Facebook, Google, or Apple) account to sign in.

    Sign in with your social account on the Adobe account sign-in page

    Having problems signing in with your social account on the Adobe accounts page?

    See Can't sign in to Adobe account with social account | Don't have access to social account anymore.

  2. Choose the Password and security section in the left pane, and click Set password. Follow the onscreen instructions. 

  3. Go back to the Adobe app from which you were trying to sign in. Enter your Adobe ID, and then click Continue.

  4. Enter the password that you set up, and then click Continue.

    Enter your password to sign in to the Adobe app

    You are now signed in. 

    Note:

    You can continue to sign in and manage your account using the Adobe ID and password.

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