You can sign in to your Adobe account and Adobe apps with your social (Facebook or Google) account. This type of sign-in is called Social Sign-in. For more information on Social Sign-in, see Sign in with your social account.
For Social Sign-in to work, certain permissions are required. For example, when logging in through Facebook, you are prompted to provide permissions for the Adobe Application to read your email address.
This article describes the possible errors during the Social Sign-in process, and how to fix them.
This error is displayed when you have turned off Facebook Platform. You cannot, therefore, use the Facebook integration in the Social Sign-in screen.
If you try to sign in with your social account through an Adobe app, but the browser (for example, Google Chrome or Apple Safari) doesn't open, follow these steps:
Having problems signing in with your social account from the accounts page? See Can't sign in from the accounts page or don't have access to your social account anymore?
If you can't sign in with your social account from the accounts page, or don't have access to your social account anymore, follow these steps:
In the accounts page, sign in with the Adobe ID email address that you used in step 2, and the password that you changed in step 3. Then choose Sign in.
You can continue to sign in and manage your account using the Adobe ID email address and password.