Resolve errors that can occur when you sign in with your social (Facebook or Google) account.

You can sign in to your Adobe account and Adobe apps with your social (Facebook or Google) account. This type of sign-in is called Social Sign-in. For more information on Social Sign-in, see Sign in with your social account.

For Social Sign-in to work, certain permissions are required. For example, when logging in through Facebook, you are prompted to provide permissions for the Adobe Application to read your email address.

This article describes the possible errors during the Social Sign-in process, and how to fix them.

Error: "You did not authorize the Adobe Facebook app."

Error: "You did not authorize the Adobe Facebook app"

Why is this error displayed?

This error is displayed when you choose to sign in with Facebook, and then cancel the sign-in. 

Reason for the error "You did not authorize the Adobe Facebook app"

How to fix this error?

  1. Select Sign in with Facebook and in the next screen, select Continue as <your name>.

    Hot to fix the error "You did not authorize the Adobe Facebook app"
  2. Follow the onscreen instructions.

Error: "Turn on Platform Apps and Websites"

Enable-platform

Why is this error displayed?

This error is displayed when you have turned off Facebook Platform. You cannot, therefore, use the Facebook integration in the Social Sign-in screen.

How to correct this error?

In the message window, select Turn on Platform. Then follow the onscreen instructions. 

The browser doesn't open when you try to sign in through an Adobe app

If you try to sign in with your social account through an Adobe app, but the browser (for example, Google Chrome or Apple Safari) doesn't open, follow these steps:  

  1. Navigate to the accounts page.

  2. Choose the social (Facebook or Google) account that you used to create your Adobe ID account.

    Sign in with your social account

    Follow the onscreen instructions to sign in. 

    Note:

    Having problems signing in with your social account from the accounts page? See Can't sign in from the accounts page or don't have access to your social account anymore?

  3. Your account details are displayed.

    In the Account section of the Overview page, note your Adobe ID email address. You will need it later when signing in through the Adobe app. 

    Note the Adobe ID email address
  4. Set a password. You will use the new password to sign in from the Adobe app.

    In the Password section of the Security & Privacy page, choose Set a password.

    Set password

    Follow the onscreen instructions. 

  5. Switch to the Adobe app from which you were trying to log in, for example the Adobe Creative Cloud desktop app or Adobe Photoshop.

  6. Enter the Adobe ID email address that you noted in step 3, and the password that you set in step 4. Then choose Sign in.

    Sign in

    You are now signed in. 

    Note:

    You can continue to sign in and manage your account using the Adobe ID email address and password.

Can't sign in from the accounts page, or don't have access to your social account anymore?

If you can't sign in with your social account from the accounts page, or don't have access to your social account anymore, follow these steps:

  1. In the accounts page, choose Forgot password.

    Choose Forgot password
  2. When prompted for your Adobe ID email address, enter the email address associated with your social account. Then choose Next.

    Enter social account email address
    Enter the email address associated with your social account.
  3. Follow the onscreen instructions to change your password. 

  4. In the accounts page, sign in with the Adobe ID email address that you used in step 2, and the password that you changed in step 3. Then choose Sign in.

    Sign in

    You are signed in and your account details are displayed. 

    Note:

    You can continue to sign in and manage your account using the Adobe ID email address and password.

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