You were previously able to sign in to your Adobe account with Facebook, Google, or Apple (social account). Now, you are unable to sign in with your social account, or don't have access to your social account anymore.
Sign in with your Adobe ID and password. Your Adobe ID is the email address associated with your social account.
Haven't set up your Adobe ID password? Follow the steps below to set up your password if you have added your mobile number or alternative email to your Adobe account.
If you haven't added your mobile phone number or alternative email to your Adobe account, contact us.
On the Adobe account sign-in page, enter your Adobe ID, and then click Continue.
Apple ID user?
Sometimes you only see a dummy email address while signing in to different services using Apple. To get your actual Apple ID email address, go to Apple settings on your iPhone/iPad.
You get this error if you had chosen to sign in to your Adobe account with Facebook, and then selected Cancel instead of Continue as <your name> (shown in the picture below on the right).
On the sign-in page, click Continue with Facebook, enter your Facebook credentials, and select Continue as <your name>.
You get this message if you have turned off the setting in Facebook which stops Facebook from interacting with other apps.
Sign in with your Adobe ID and password from the Adobe app. Your Adobe ID is the email address associated with your social account.
Navigate to the Adobe Account sign-in page. Choose your social (Facebook, Google, or Apple) account to sign in.
Having problems signing in with your social account on the Adobe accounts page?