Last updated on
May 24, 2023
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Also applies to Adobe Creative Cloud
Error code A12E5 while installing Acrobat or updating the Creative Cloud desktop app
When installing Acrobat or updating the Creative Cloud desktop app, you receive the following error message: "Sorry, there seems to be a problem with the download process (Error code: A12E5)".
This error occurs during the download and extraction portion of the installation process.
Solution
Try the solutions mentioned in the following document: Error A12E5 installing Creative Cloud products.
