Learn how to set up and manage your Creative Cloud, Document Cloud, and eLearning teams membership.

Purchase a teams membership

In this article, you’ll find everything you need to get your team members up and running, quickly and easily. Purchase a membership, invite users, assign licenses, add administrators, and more.

You can join the VIP program via a reseller or purchase a teams product from adobe.com.

Caution:

The Adobe ID used to purchase the teams membership is designated as the primary admin. Only primary admins can update payment and billing-related information, and print the invoice. You can also add more admins to manage your team.

Billing and payment-related notifications are emailed to all administrators.

Note:

This article is for team admins. If you are a team member or an end-user, see Adobe teams for end users.

Manage your team

Managing your Adobe subscription licenses with the Value Incentive Plan. 3 minutes.

Access the Admin Console

You can manage and administer your account with the Admin Console. Use the Admin Console to assign users and invite them to join your team, so they can use Adobe apps and services.

  1. Sign in to www.adobe.com with your Adobe ID and password. The Sign In link is in the top navigation bar of most pages.

    If you’re already signed in, click your name in the top navigation bar.

  2. Click Manage Team in the navigation pane. The Manage your team page opens up.

    To sort licenses by name, product, or status, select the corresponding column in the header row.

    The Adobe Admin Console works best on the following browsers:

    •   Mac OS: Safari 7.x, Google Chrome, Firefox 4, or later

    •   Windows 8: IE 10, IE 11, Google Chrome, Firefox 4, or later

    •   Windows 7: IE 10, IE 11, Google Chrome, Firefox 4, or later

Assign licenses to users

When you assign licenses to users, Adobe sends email invitations to those users. Once the users accept their invitations, Adobe assigns licenses to them. You must have unassigned licenses to be able to invite users.

Assign a license to a single user

  1. In the left navigation pane, click Unassigned Licenses.

    Unassigned licenses
  2. In the Name column, click Assign user. The Assign User dialog box displays.

  3. Enter the user’s email address and click Assign User. You can also choose to include the name of the user along with a personal message before sending the invitation. When assigning a user to a seat, type the user’s email address directly. If you’re copying and pasting email addresses, use Ctrl+V instead of right-clicking and choosing Paste from the context menu.

    Adobe sends an email invitation to the user. When the user accepts the invitation, Adobe assigns a license to the user.

    Note:

    Team admins aren’t assigned licenses by default. Assign a license to yourself to access the Adobe apps and services.

Assign licenses to multiple users

  1. In the top toolbar, click Assign Users.

    Assign Users
  2. Enter email addresses of users. You can also paste email addresses, however, use CTRL/Command +V instead of the Paste command from the context menu.

    Alternatively, upload the email addresses as a CSV file, delimited by either commas or tabs.

    Assign Users

    Note:

    If you are uploading a CSV file, ensure that the file only contains email addresses.

    CSV file
  3. Click Assign Users.

    Adobe sends an email invitation to the user. When the user accepts the invitation, Adobe assigns a license to the user.

Avoid losing invites to spam filters

If an end user has not received the invitation, there is a chance that the invite was caught by a spam filter. To troubleshoot the issue, send yourself an invite to a seat to ensure if the email is coming through. If it is lost, ensure @adobe.com is white listed.

If you are still having issues, you can call Adobe’s technical support line. Visit the Contact Us Page to get started.

What happens if an invited user has an active Creative Cloud membership?

In case a user already has an Adobe ID linked to an individual Creative Cloud, eLearning or Document Cloud subscription (such as All Apps or Single App), the user can accept the invitation and join the team with her own Adobe ID. Customers can keep their own individual subscriptions (not linked with team subscription) or cancel them.

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Resend an invitation

If a user hasn’t accepted an invitation to join the team, you can revoke and resend the invitation. The invitation status appears in the Pending Users tab.

  1. In the left navigation pane, click Pending Users to open the Pending Users tab.

  2. Click X and click Remove user.

    6-8-removeUser-1

    The pending invitation is revoked, and the license is now unassigned. This unassigned license is moved to the Unassigned Licenses tab, and the number of unassigned licenses is increased by one.

  3. Invite the user again, following the steps listed in Assign a license to a single user.

Export users to CSV

In the top toolbar, click Export CSV to download the CSV file. To see the list of users, open the file.

Open CSV file for multibyte languages on macOS

For multibyte languages (Chinese, Japanese, Korean) on Mac OS, follow these steps to open the downloaded CSV file:

  1. Launch Microsoft Excel and open a new workbook.

  2. Choose File > Import. In the Import dialog, select Text file and then click Import.

  3. In the Choose a File dialog box, select the saved CSV file, and then click Get Data.

  4. In the Text Import Wizard, select Delimited, select an appropriate multibyte language, and then click Next.

    Text Import Wizard
  5. On the next screen, select the Comma check box under the Delimiters section. Clear all other checkboxes and then click Next.

  6. On the next screen, click Finish. At the final Import Data prompt, click OK.

Search for a user

  1. From the left navigation pane, select the appropriate category.

  2. In the top toolbar, enter the user’s name in the search box. The matching results appear in the right pane.

Remove a user

You can choose to remove a user from your team. The assigned license is then available to be assigned to another user.

  1. Select the appropriate category from the left navigation pane, and click X to remove a user.

    Remove users
  2. Click Remove user.

    The license is now unassigned. This unassigned license is moved to the Unassigned Licenses tab, and the number of unassigned licenses is increased by one.

    Caution:

    The EULA dictates access rights for all end-user files in the cloud storage. When you remove a user from a team, the team admin and all other workers can access only those files that were shared by the user. All unshared files remain inaccessible.

Reassign a license

You can reassign a license to another user, or move a user to another machine. This is a two-step process:

  1. Remove an existing user.
  2. Assign a license to another user.

Purchase additional licenses

If you purchase the teams membership through Adobe.com, you can buy additional licenses any time. And, the additional licenses are billed in your next billing cycle.

If you purchase licenses through a reseller, you can add licenses any time; however, you’ll need to place an order with your reseller within 30 days from your billing anniversary date, to complete the transaction. If you don’t place your purchase order within 30 days, you won’t be able to add any more licenses, and your unpaid licenses may be deactivated. All additional licenses co-terminate with your original anniversary date.

If you don’t know who your VIP reseller is, contact Customer Support.

To purchase additional licenses, follow these steps:

  1. In the top toolbar, click Add Licenses.

    Add licenses
  2. Select the number of licenses.

  3. Click Continue and follow the onscreen instructions.

Remove licenses

A license is committed for one year or prorated to the anniversary. Therefore, you must maintain the committed number of licenses until your anniversary date. If you have purchased your teams membership directly from Adobe.com, you can remove licenses; however, a cancellation fee is charged. Contact Customer Support for details.

Note:

If you have purchased your teams membership via a reseller, you can’t return or cancel your membership, or remove a license, after 14 days.

Add administrators

  1. In the left navigation pane, click Administrators.

  2. Click the Add more link at the bottom of the table.

    Add administrators
  3. Enter the email address and name of the person to invite as an administrator.

  4. Click Add Administrator.

    The status appears as pending, and an email invitation is sent to the user. The user must accept the invitation to complete the process.

Change the primary administrator

To change ownership of your teams account, the existing primary administrator must transfer the rights to a secondary administrator on the account. The change primary admin option appears in the admin console only if you are the account’s current primary administrator. If you are a secondary administrator on the team account, and your primary administrator is unavailable to make the change, you must contact support.

To promote an administrator to become the new Primary Administrator you must send an invite via the Admin Console, to an existing secondary administrator. The invited administrator must accept the invite and the terms and conditions. The invited administrator must also input a payment method and have the same country settings as yours.

Sending the invitation for becoming the primary administrator

Perform the following steps as the primary administrator to send an invitation to an administrator:

  1. Log in to the Admin Console.

  2. Go to the Administrators tab.

  3. Click Change.

    Click Change next to primary administrator

    Note:

    If you do not see Change in front of your name, you need to add an administrator to your team or contact Customer Support.

  4. In the Change Primary Administrator dialog box, select the administrator name from the list.

    Change primary administrator
  5. Click Change.

Once done, a success message is displayed. In the Admin Console, your status changes to "Awaiting primary removal" and the status of the administrator invited to become the primary administrator changes to "Invited to be primary."

Awaiting primary removal

Note:

At this point, the primary administrator has an option to withdraw the invitation

Accepting the invitation

Perform the following steps as the secondary administrator after receiving the invitation via email:

  1. Click the link in the mail to accept the invite.

  2. Log in to the Admin Console.

  3. Go through the terms and conditions and click Accept Invite.

  4. Add the payment information and click Confirm.

    Note:

    You can also update your billing information from your Adobe ID account online.

Once you are successful, a message confirming that you are now the primary administrator for your team is displayed. The previous primary administrator now becomes a secondary administrator. As the new primary administrator, you now have the option to remove the previous primary administrator.

Success message

Removing the previous primary administrator

As the new primary administrator, perform the following steps to remove the previous primary administrator, if necessary. 

  1. Log in to the Admin Console.

  2. Click X in front of the previous primary administrator.

  3. Click Remove in the Remove administrator from this team? pop-up window.

Withdrawing pending invite for the primary administrator

If you have already sent an invite to another administrator to become the primary administrator, you can still withdraw the invite while it is pending.

  1. Log in to the Admin Console.

  2. Click X in front of the administrator with the status “Invited to be primary.”

  3. Select Withdraw invitation in the pop-up window that appears.

    Select Withdraw invitation
  4. Click Withdraw.

Deploy apps with Creative Cloud Packager

With Adobe Creative Cloud Packager, IT administrators can easily create packages that contain apps and updates for deployment within their teams.

You can download Creative Cloud Packager and access documentation from the Deployment panel.

Deployment tools

To learn more about Packager, see About Creative Cloud Packager.

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