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Learn how to set up and manage a Creative Cloud for teams membership.
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    Welcome to Creative Cloud for teams! In this article you’ll find everything you need to get your team members up and running with Creative Cloud quickly and easily. Purchase a membership, invite users, assign licenses, add administrators, and more.

    You can purchase a Creative Cloud for teams membership directly from Adobe.com, or you can join the VIP program via a reseller.

    The Adobe ID used to purchase the Creative Cloud for teams membership is designated as the primary admin. All payment and billing-related information is sent to the primary admin only. You can also add additional admins to manage your team.


    Managing your Adobe subscription licenses with the Value Incentive Plan. 3 minutes.

    You can manage and administer your account with the Admin Console. Use the Admin Console to assign users and invite them to join your team, so they can use Creative Cloud apps and services.

    Access the Admin Console

    1. Sign in to www.adobe.com with your Adobe ID and password. The Sign In link is in the top navigation bar of most pages.

      If you’re already signed in, click your name in the top navigation bar.

      Click Sign In
    2. In the navigation pane that appears, click Manage Team. The Manage your team page appears.

      Team admins aren’t assigned licenses by default. Assign a license to yourself for access to Creative Cloud apps and services.

      To sort licenses by name, product, or status, select the corresponding column in the header row.

      The Adobe Admin Console works best on the following browsers:

      •   Mac OS: Safari 7.x, Google Chrome, Firefox 4, or later

      •   Windows 8: IE 10, IE 11, Google Chrome, Firefox 4, or later

      •   Windows 7: IE 9, IE 10, IE 11, Google Chrome, Firefox 4, or later

    When you assign licenses to users, Adobe sends email invitations to those users. Once the users accept their invitations, Adobe assigns licenses to them. You must have unassigned licenses to be able to invite users.

    Assign licenses to users

    When you assign licenses to users, Adobe sends email invitations to those users. Once the users accept their invitations, Adobe assigns licenses to them. You must have unassigned licenses to be able to invite users.

    Assign a license to a single user
    1. In the left navigation pane, click Unassigned Licenses to open the Unassigned Licenses tab.

      Unassigned licenses
    2. In the Name column, click Assign user. The Assign User dialog box appears.

    3. Enter the user’s email address and click Assign User. You can also choose to include the name of the user along with a personal message before sending the invitation.

      Adobe sends an email invitation to the user. When the user accepts the invitation, Adobe assigns a license to the user.

      When assigning a user to a seat, type the user’s email address directly. If you’re copying and pasting email addresses, use Ctrl+V instead of right-clicking and choosing Paste from the context menu.

      Note:

      Team admins aren’t assigned licenses by default. Assign a license to yourself for access to Creative Cloud apps and services.

    Assign licenses to multiple users
    1. In the top toolbar, click Assign Users.

    2. Copy and paste the email addresses, or upload a CSV file, delimited by either commas or tabs, that contains the list of email addresses.

      You can also add a personal message.

      Note:

      If you are copying and pasting information, use Ctrl+V instead of right-clicking and choosing Paste from the context menu.

    3. Click Assign Users. Adobe emails invitations to the users.

      When a user accepts the invitation, Adobe assigns a license to that user.

    What happens if an invited user has an active Creative Cloud membership?

    While accepting an invitation, if a user signs in with an Adobe ID that is associated with an active Creative Cloud membership (such as All App or Single App), the user has the option to join the team, and can still keep their individual membership or cancel it.

    Accept invitation

    Resend an invitation

    If a user hasn’t accepted an invitation to join the team, the invitation status appears in the Pending Users list. If you want to resend the invitation, you can revoke the pending invitation and invite the user again.

    1. In the left navigation pane, click Pending Users to open the Pending Users tab.

    2. Click X for the user to whom you want to resend the invitation.

      Resend an invitation
    3. Click Remove user.

      Remove user

      The pending invitation is revoked, and the license is now unassigned. This unassigned license is moved to the Unassigned Licenses tab, and the number of unassigned licenses is increased by one.

    4. Invite the user again, following the steps listed in Assign a license to a single user.

    Export users to CSV

    Safari, Chrome, or Firefox

    In the top toolbar, click Export CSV to download the CSV file. Open the file to see the list of users.

    For multibyte languages (Chinese, Japanese, Korean) on Mac OS, follow these steps to open the downloaded CSV file:

    1. Launch Microsoft Excel and open a new workbook.

    2. Choose File > Import. In the Import dialog, select Text file and then click Import.

    3. In the Choose a File dialog box, select the saved CSV file and then click Get Data.

    4. In the Text Import Wizard, select Delimited, select an appropriate multibyte language, and then click Next.

      Text Import Wizard
    5. On the next screen, select the Comma checkbox under the Delimiters section. Clear all other checkboxes and then click Next.

    6. On the next screen, click Finish. At the final Import Data prompt, click OK.

    Internet Explorer
    1. In the top toolbar, click Export Team.

    2. In the Export Team pop-up, click Select All.

    3. Right-click the selected details and choose Copy from the context menu.

    4. Paste the copied details into a spreadsheet program (such as Microsoft Excel). The text is in a tab-delimited format for ease of pasting into your spreadsheet.

    1. In the left navigation pane, click All Licenses.

    2. In the top toolbar, enter the user’s name in the search box. The matching results appear in the right pane.

    Remove a user

    You can choose to remove a user from your team. The assigned license is then available to be assigned to another user.

    1. In the All Licenses tab, click X for the user you want to remove.

      Remove users
    2. Click Remove user.

      The license is now unassigned. This unassigned license is moved to the Unassigned Licenses tab, and the number of unassigned licenses is increased by one.

      Note:

      The EULA dictates access rights for all end-user files in the cloud storage. When you remove a user from a team, the team admin and all other workers can access only those files that were shared by the user. All unshared files remain inaccessible.

    Reassign a license

    You can reassign a license to another user. This is a two-step process:

    1. Remove an existing user.
    2. Assign a license to another user.

    If you purchased Creative Cloud for teams through Adobe.com, you can buy additional licenses at any time and will be billed in your next billing cycle. Similarly, if you purchase licenses through a reseller, you can add licenses at any time; however, you’ll need to place an order with your reseller within 30 days to complete the transaction.

    If you don’t place your purchase order within 30 days, you won’t be able to add any more licenses, and your unpaid licenses may be deactivated. All additional licenses will co-terminate with your original anniversary date.

    If you don’t know who your VIP reseller is, contact Customer Support.

    To purchase additional licenses, follow these steps:

    1. In the top toolbar, click Add Licenses.

      Add licenses
    2. Select the number of licenses you want to purchase.

    3. Click Continue and follow the onscreen instructions.

    Remove licenses

    A license is committed for one year or prorated to the anniversary. Therefore, you must maintain the committed number of licenses until your anniversary date. If you have purchased your Creative Cloud for teams membership directly from Adobe.com, you can remove licenses; however, a cancellation fee will be charged. Contact Customer Support for details.

    Note:

    If you have purchased your Creative Cloud for teams membership via a reseller, you can’t return or cancel your membership, or remove a license, after 14 days.


    1. In the left navigation pane, click Administrators to open the Administrators tab.

    2. Click the Add more link located at the bottom of the table.

      Add administrators
    3. Enter the email address and name of the person to invite as an administrator.

    4. Click Add Administrator.

      The status appears as pending, and an email invitation is sent to the user. The user must accept the invitation to complete the process.


    If you are the primary administrator for a Creative Cloud for teams account, you can invite and promote an administrator as the primary administrator from the Admin Console. The invited administrator, however, must have the same country settings as yours.

    Note:

    This is applicable only for Creative Cloud for teams membership purchased directly from Adobe.com. If you have purchased Creative Cloud for teams membership under the VIP program, contact Customer Support to change the primary administrator.

    Sending the invitation for becoming the primary administrator

    Perform the following steps as the primary administrator to send an invitation to an administrator:

    1. Log in to the Admin Console.

    2. Go to the Administrators tab.

    3. Click Change.

      Click Change next to primary administrator
      Note:

      If you do not see Change in front of your name, you need to add administrator to your team or contact Customer Support.

    4. In the Change Primary Administrator dialog box, select the administrator name from the list.

      Change primary administrator
    5. Click Change.

    Once you are successful, a message confirming that the invitation has been sent is displayed. In the Admin Console, your status changes to "Awaiting primary removal" and the status of the administrator invited to become the primary administrator changes to "Invited to be primary."

    Awaiting primary removal
    Note:

    At this point, the primary administrator has an option to withdraw the invitation

    Accepting the invitation

    Perform the following steps as the secondary administrator after receiving the invitation via email:

    1. Click the link in the mail to accept the invite.

    2. Log in to the Admin Console.

    3. Go through the terms and conditions and click Accept Invite.

    4. Add the payment information and click Confirm.

      Note:

      You can also update your billing information from your Adobe ID account online.

    Once you are successful, a message confirming that you are now the primary administrator for your team is displayed. The previous primary administrator now becomes a secondary administrator. As the new primary administrator, you now have the option to remove the previous primary administrator.

    Success message

    Removing the previous primary administrator

    As the new primary administrator perform the following steps to remove the previous primary administrator, if required. 

    1. Log in to the Admin Console.

    2. Click X in front of the previous primary administrator.

    3. Click Remove in the Remove administrator from this team? pop-up.

    Withdrawing pending invite for the primary administrator

    If you have sent an invitation to become a primary administrator but now want to change your decision, you can withdraw the pending invite.

    1. Log in to the Admin Console.

    2. Click X in front of the administrator with the status “Invited to be primary.”

    3. Select Withdraw invitation in the pop-up that appears.

      Select Withdraw invitation
    4. Click Withdraw.


    With Adobe Creative Cloud Packager, IT administrators can easily create packages that contain Creative Cloud products and updates for deployment within their organizations.

    You can download Creative Cloud Packager and access documentation from the Deployment Tools panel.

    Deployment tools

    To learn more about Packager, please see: About Creative Cloud Packager.


     
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