Manage Adobe storage


With the updates to Adobe Creative Cloud storage, you have full control and visibility of storage across your Creative Cloud applications. The storage quotas are flexible for end users up to the amount of storage purchased by the organization.

After Adobe storage with the updates is provisioned for your organization, a Storage tab is displayed in the Admin Console for administrators. If you are a system administrator, you can manage individual user folders and shared folders through the Storage tab. You can also view how much quota is used by individual users and the overall quota consumed by all the users. This tab is also visible to users that you delegate a Storage administrator role.

With the Storage tab, you can access individual user folders or search for folders by user name or email.


We are in the process of migrating customers to the new pooled storage model. When your organization has been migrated, you will see the Storage tab in the Admin console.

  1. Log in to the Admin Console.

  2. Navigate to the Storage tab.

  3. Review the following pages:

    • Storage overview: Overall storage quota used by users and quota used by individual users
    • Individual user folders: Private folders of individual users
    • Shared folders: Folders with shared ownership for collaboration
    • Storage admins: Users delegated the role of storage administrators

Storage overview

The Storage overview page provides complete visibility of quota usage. It provides information on the total storage allocated for the organization, the amount of storage consumed, and the available balance. The page also provides a snapshot of the top consumers of quota, including the quota allocated and the percentage consumed. You can also choose to view the entire list of users along with the storage quota used by each user. The storage consumption graph displays the following information:

  • Individual user folders: Quota used by all users, irrespective of whether they are active or inactive.
  • Shared folders: Quota used by shared folders.
  • Others: Quota used by storage reports and the ZIP folders. When a user is removed from the organization, the user’s content is added to a ZIP folder. You can remove a user’s ZIP folder when you permanently delete the user from the Inactive Users tab.
Storage overview

Storage repository

All the content uploaded by the users are stored inside a storage repository that the organization owns. By default, the name that we give to this repository is the same as the name of your organization on the Admin Console. While the name of an organization on the Admin Console cannot be changed after the organization is set up, you can rename your storage repository.

When end users upload libraries to be shared across organizations, they would be able to know which organization they are sharing with, through the name of the storage repository.

Change storage repository name

  1. Log in to the Admin Console and navigate to the Storage tab.

    Storage repository name

    Your storage repository name is displayed in the Storage Overview tab. Also, by default the repository name is your Admin Console organization name.

  2. Click Edit.

  3. In the Edit storage repository name screen, update the name and click Save.

Manage individual user folders

The Individual user folders page includes the Active Users and Inactive Users tabs. The Active Users tab lists the folders of end users that are currently in the system. The Inactive Users tab lists folders of users that are no longer in the system. You can view details of folders in either category. You can also permanently delete folders of inactive users.

View details of user folders

  1. Depending upon the type of user, open the relevant tab.

  2. Select the desired folder, and click Details.

  3. Review the folder details in the right pane.

Delete folders of inactive users

You can remove an inactive user folder permanently from the list of folders in the Inactive Users tab. Before permanently deleting a folder, you can transfer the contents to an active user and verify that the user has successfully claimed the content. Once permanently deleted, the content cannot be restored.

  1. Select a folder in the Inactive Users list.

  2. Click Permanently Delete.

  3. From the list of options, choose one of the following, and then click Next:

    • Share content now: Folder content is sent through email to a designated user. If you choose this option, specify the email address of the designated user that receives the content.
    • Share content later: The folder content remains in the Inactive User tab until it is permanently deleted.
    • Permanently delete content: The folder is permanently deleted with no option to share the content.

    For more information, see Reclaim assets from a user.

    Transfer assets

  4. Click Permanently Delete again to confirm the action.

Manage shared folders

In the Shared folders page, you can view, search, add, delete, and view details of shared folders. The Shared folders page lists active and deleted shared folders under respective tabs.

Add a shared folder

You can create a shared folder to assign ownership so that delegates can save content and invite other users to the folder.

  1. In the Shared folders page, click Add Folder.

  2. In the Create Shared Folder page, specify a name for the folder.

  3. Click Next.

  4. Add one or more delegates to the folder. Folder delegates can be configured to have:

    • Can view: Read-only access
    • Can edit: Read and edit access
    • Administrator: Full access

    They can also invite other users to collaborate.

  5. Click Create Folder

    The new folder is listed under the Active tab.

Delete a shared folder

You can delete a shared folder that you no longer require. After you delete a folder, its name is removed from the Active tab and it is listed under the Deleted tab. Deleted folders are permanently removed automatically after 60 days. However, you can choose to permanently delete them earlier.

  1. Under the Active tab, select a folder.

  2. Click Remove folder. The deleted folder appears under the Deleted tab.

  3. To restore the deleted folder, select it under the Deleted tab and click Restore.

  4. To permanently delete the folder, select it under the Deleted tab and click Permanently delete.

View details of shared folders

As an administrator, you can view details of shared folders, including information about end users and folder paths in the Asset library.

  1. Select the folder for which you want to view details.

  2. Click Details.

  3. Review the folder details in the right pane.

Manage Storage Administrators

The Storage Administrators page lets you add, remove, and search for storage administrators.

Add storage administrators

  1. The Storage Administrators page, click Add Admin.

  2. Type the name, email address, or the name of a user group for the user.

  3. Click Save.

  4. The Storage Administrators page, select a storage administrator from the list.

Remove storage administrators

When you remove a storage administrator, their profiles and folders are deleted. However, you can control the folder contents.

  1. Click Remove Admin.

  2. Click Remove Admin to confirm.

Search storage administrators

You can search for storage administrators by name, email, and ID type. In the search box, type the name, email, and ID type of the administrator, and press Enter. The details of the storage administrator are displayed.

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