Adobe After Effects Learn & Support

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Troubleshooting & help

You can download your app from the Creative Cloud website. If prompted, sign in to your Adobe account, then select either Download or Install for your app.

Learn more about downloading your Creative Cloud apps.

Learn what to do if you encounter a ‘failed to install’ error and explore solutions to resolve other download, installation, and update issues.

Explore these solutions to common Adobe ID and sign-in issues to regain access to your account.

You can install After Effects and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn how to activate and deactivate Creative Cloud apps.

Still need help? Find more download and install solutions.

Sign in to your Adobe account, select Change for Current password, and follow the onscreen instructions.

If you have forgotten your password, learn how to reset and change it.

Follow the instructions in the Update your credit card and billing information article.

Switching Creative Cloud plans is easy. Follow the instructions to upgrade or change your plan.

Learn how to cancel your Creative Cloud membership and understand the Adobe subscription terms.

After you cancel your Creative Cloud subscription, you can no longer access your Creative Cloud applications, nor most of the services included in your paid Creative Cloud subscription. Your cloud storage will also be reduced to 5 GB. But you continue to have access to our free membership benefits and any files that you saved directly to your device.

Still need help? Find more account, billing, and plan answers.

Yes. Use the Warp Stabilizer VFX effect to automatically stabilize shaky or jerky shots.

Realistic motion is more than simply moving an object. In this short video series, learn how to add special effects to blur motion, correct color and shadows, and simulate camera movement.

Adobe Character Animator captures facial expressions and movement from your webcam and animates a character based on your performance.

Learn the basics of animating text in After Effects in this three-part video tutorial.

You mask an object so that other footage can appear within it. Learn more about creating shapes and masks.

When you render and export a movie, the default settings create uncompressed or losslessly compressed files. Such files are huge and intended for post-production, not for playback.

QuickTime includes a preference for encoding legacy codecs. If the setting is not enabled, some codecs will not be available in After Effects.

Adobe Media Encoder lets you render and upload simultaneously to YouTube, Vimeo, Creative Cloud, and FTP sites. Send your After Effects composition directly to Media Encoder using Composition > Add to Adobe Media Encoder Queue. Learn more about publishing to YouTube and Vimeo.

Use Adobe Media Encoder to export to these formats. Send your After Effects composition directly to Media Encoder using Composition > Add to Adobe Media Encoder Queue. Learn more about creating H.264, MPEG-2, and WMV videos.

Use Adobe Media Encoder to export to H.264 (.mp4), the format recommended by the Adobe Flash team. Send your After Effects composition directly to Media Encoder using Composition > Add to Adobe Media Encoder Queue. Learn more about creating H.264, MPEG-2, and WMV videos.

Go through the list of known issues in the latest version of After Effects.

If you’ve restarted your computer and the warning persists, explore recommended solutions for the “The font dictionary can’t be read” error.

When you run After Effects, you may see messages like ‘Unable to allocate 0.000 MB of memory’ or ‘Unable to allocate 0.002 MB of memory.’ Try the steps in this article to resolve the issue.