How to perform a SAML Trace

Learn to perform a SAML trace and generate SAML Trace JSON file using browser plug-ins. Adobe's customer support staff uses the file to trace the SAML assertions occurring between your identity provider and Adobe to troubleshoot your sign-in issues.

Instructions to perform a SAML trace

Environment

  • Customer with a Federated Adobe domain and SSO configured.
  • Mozilla Firefox or Google Chrome browser.

Procedure

Follow the steps below to perform a SAML Trace on your browser:

  1. Use the links below to download and install the SAML tracer plug-in for your browser:

     
    Poznámka:

    The links and steps provided here were correct at time of publishing. For general SSO testing, the Tracer can be installed and run from any client system and any Federated user account on the same network.

  2. When the plug-in is added, Click the newly added SAML tracer icon on the upper-right add-in menu for your respective browser. This opens the SAML Tracer dialog box.

  3. Try to sign in to Adobe.com using your Federated ID login credentials.

    The SAML tracer dialog box records and displays details as shown below. Note the occasional SAML tags shown at the right indicating SAML assertions being passed.

  4. After the Adobe sign-in attempt fails, use the SAML Tracer dialog to navigate to Export tab > Select Mask values > Click Export button.

    A JSON file is downloaded on your system.

  5. Share this JSON file (.json format) with your Adobe Customer Care representative.

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