Note: Adobe has given enterprise customers access to the new Administrative Roles feature. Instead of requiring administrators to manage via groups, Administrative Roles leverage the concept of product configurations, marking a shift from how Adobe products and services are managed using the Adobe Admin Console. Administrators can now directly grant users access to products instead of granting access through groups. For more information, see these resources:

Your investment in Creative Cloud for enterprise realizes its true potential when you use it to manage your assets, and enable collaboration and sharing among users. Storage is a core component of this Creative Cloud offering that ensures users have access to assets and related services at all times.

Creative Cloud for enterprise

Using Creative Cloud for enterprise, end users can store files on Creative Cloud, safely and securely. Users can also share files and collaborate with others. Files are accessible to users via the Creative Cloud website, Creative Cloud desktop app, and Creative Cloud mobile app. Users can also use a growing list of mobile apps, such as Adobe Illustrator Draw and Photoshop Mix. Storage is available with Creative Cloud for enterprise if it's a part of your organization's agreement with Adobe.

To upgrade your membership to include storage and services, please contact your Adobe Account Manager.

Enabling Creative Cloud storage

The Creative Cloud for enterprise Term License Agreement (ETLA) governs the storage entitlement, if applicable. The amount of storage is specified in the contract and Adobe configures it when your organization's account is set up.

If storage and services are disabled, users are denied access when they try to use storage and services.

Assign product configurations

To be entitled to use a product or a service, users need to be part of a product configuration. A product configuration is assigned a membership that determines the storage eligibility for its users. Use the Admin Console to associate memberships that include storage and services, with the product configurations in your organization.

For related information on managing product configurations, see Administrative Roles.

Proxy and firewall settings

For Creative Cloud for enterprise memberships, see this detailed list of Creative Cloud for enterprise  - Network Endpoints and ensure that users can access the storage and identity web services.

For details on security, see Creative Cloud for enterprise - Security Overview.

Desktop sync

To enable desktop file sync, ensure that end users have access to the Creative Cloud desktop app.

Depending on your app deployment model, you can do one of the following:

Ownership and storage allocation

Storage cannot be pooled or allocated on a per-user basis; storage is subject to stacking. The total amount of storage available is the sum of storage available through each membership. Creative Cloud individual and team memberships, and Creative Cloud for enterprise memberships, may all confer some amount of storage, so Adobe IDs may end up with more than what is offered by the enterprise membership on its own. Similarly, even Enterprise or Federated ID storage allocation stacks if a user with an Enterprise or Federated ID is a member of more than one product configuration that includes storage and services.

For example, if a user with an Enterprise ID is a member of two product configurations that include 2 GB of storage each, the user gets a total of 4-GB individual storage.

For Adobe IDs, the storage also stacks with Creative Cloud individual and team memberships. A user with a Creative Cloud for teams membership (100 GB), and a Creative Cloud for enterprise membership of 2 GB, has 102 GB of storage allocation in all.

When users are removed from a product configuration, they lose the entitlement from that product configuration. The storage allocation is immediately revised.  If users' storage exceeds the revised allocation, they cannot add new files, but they still have access to their existing files. Users need to delete files to free up space and get below their new storage allocation.

However, if a user is deleted, the files on the Creative Cloud storage are deleted and there is no way to recover them.

If Enterprise or Federated ID users are removed from product configurations that entitles them to storage and services, they are no longer entitled to storage. The files are available for 90 days, during which time users can download them. Uploading files is, however, not allowed, and the files may not be accessible after 90 days.

Manage encryption

While all data on Creative Cloud and Document Cloud is encrypted, for additional layers of control and security, you can choose to have Adobe generate a dedicated encryption key for some or all of the domains in your organization. Contents are then encrypted using the dedicated encryption key. If required, you can revoke the encryption key from the Admin Console.

Dedicated encryption keys are available only with the Creative Cloud or Document Cloud for enterprise shared services plans that include storage and services.

For more details, see Manage encryption.

Managed access to files (Enterprise ID and Federated ID)

Creative Cloud storage is normally not accessible to enterprise administrators. However, sometimes it is necessary to access the files. For example, a user has left the organization, and it is necessary to access files in their account for use by another employee.

There is no direct administrator access to the Creative Cloud storage. For Enterprise IDs, you can force a password reset as an administrator, and then change the password to manually access the files from the Creative Cloud website.


An email with password reset instructions is sent to the user. As a security precaution, you require access to the user's email to specify a new password and access the account.

  1. Log in to the Admin Console.

  2. From the User pane, find the user and open the Account Settings page.

  3. Click Reset User's Password. This feature is not available for users with Adobe IDs.

  4. Log in to Creative Cloud with the user name and new password to download the files.

For Federated IDs, you can request a password reset and have the password sent to you via email. You can then manually access the files from the Creative Cloud website.

Using storage

End users can access storage, and check free space using the following:

For end-user documentation, see: Manage and Sync files.

Check storage allocation

You can check the storage allocation using the Admin Console.

  1. Log in to the Admin Console.

  2. Click Overview. Click the folder icon next to the Creative Cloud membership to see storage details with each membership.

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