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Last updated on
28 November 2024
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Also applies to Policy or pricing
You can easily view the cases you have started with Adobe Customer Care by signing in to your Adobe account. From here, you can upload files or add a message to an existing case and view a history of all cases.
View your cases
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In the Support history page, view the cases listed under Support cases.
Upload files or respond to an open case
You can update an open case by adding files or messages. For example, you can upload a screenshot or respond to a request from support.
Follow these steps if you contacted Adobe and need to submit:
- Proof of purchase to return an order
- Proof of tax-exempt eligibility to place a tax-exempt order
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In the Support history page, under Support cases, select the case you want to modify.
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Do any of the following:
- To leave a message for support, type your message in the text box.
- To add a file, select Add Files and upload the desired files.
Note:You can upload files up to 10 MB. You cannot upload DLL or EXE files.
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Select Submit to update the case.
View case history
- To view your closed cases, select Closed.
- To view all cases, open and closed, select All.
Note:
You can only view closed cases. You cannot modify or reopen a closed case.