Resolve errors signing in to Adobe account with Facebook, Google, or Apple

Last updated on Apr 20, 2022 09:11:39 AM GMT

Resolve errors that occur when you sign in to your Adobe account with Facebook, Google, or Apple (social sign-in).

Want a simpler way to sign in? Use the Adobe Account Access app to securely sign in without using a password.

Can't sign in to Adobe account with social account | Don't have access to social account anymore

You were previously able to sign in to your Adobe account with Facebook, Google, or Apple (social account). Now, you are unable to sign in with your social account, or don't have access to your social account anymore.

Solution

Haven't set up your Adobe account password? Follow the steps below to set up your password if you have added your mobile number or alternative email to your Adobe account.

On the Adobe account sign-in page, enter your email address, and then select Continue.

Apple ID user?

Sometimes you only see a dummy email address while signing in to different services using Apple. To get your actual Apple ID email address, go to Apple settings on your iPhone/iPad.
Select Reset your password and follow the onscreen instructions.
Sign in to your Adobe account using the Adobe email address and the password which you just set up.

Note: You can continue to sign in and manage your account using the Adobe email address and password.

Error: "You did not authorize the Adobe Facebook app."

You get this error if you had chosen to sign in to your Adobe account with Facebook, and then selected Cancel instead of Continue as <your name> (shown in the picture below on the right).

Solution

On the sign-in page, select Continue with Facebook, enter your Facebook credentials, and select Continue as <your name>.

Error "You did not authorize the Adobe Facebook app" while signing in to Adobe account — Error "You did not authorize the Adobe Facebook app"

Select "Continue as <your name>" instead of Cancel

Prompted to reactivate account when creating a new account

If you have recently deleted an Adobe account linked to a social account (such as Google, Apple, or Facebook), you cannot create a new Adobe account with another social account that uses the same email address for 30 days. During this 30-day period, you may be prompted to retrieve the Adobe account you deleted. Else, you can contact Adobe Customer Care for account reactivation.

Message: "Turn on apps, websites and games"

You get this message if you have turned off the setting in Facebook which stops Facebook from interacting with other apps.

Solution

In the message window, select Turn On. Then follow the onscreen instructions.

Turn on apps, websites and games while signing in with Facebook

Browser won't open when you try to sign in from an Adobe app

When you try to sign in with your social account from an Adobe app, browser won't open.

Solution

Haven't set up your Adobe account password? Follow the steps below:

Go to the Adobe account sign-in page. Choose your social (Facebook, Google, or Apple) account to sign in.

Having problems signing in with your social account on the Adobe accounts page? See Can't sign in to Adobe account with social account | Don't have access to social account anymore.
Choose the Password and security section in the left pane, and select Set password. Follow the onscreen instructions.
Go back to the Adobe app from which you were trying to sign in. Enter your Adobe account email address, and then select Continue.
Enter the password that you set up, and then select Continue.

You are now signed in.

Note: You can continue to sign in and manage your account using the Adobe account email address and password.