User Guide Cancel

Cancel Adobe trial or subscription

If you purchased from Adobe, learn how to cancel your plan or free trial. If you purchased elsewhere, contact the store directly.

How to cancel your trial or subscription

If you purchased directly from Adobe

Take these steps to cancel your individual trial or subscription from your Adobe account.

Prefer watching a video tutorial?

You can follow our video tutorial for a step-by-step guide.

  1. Select Manage plan for the plan you want to cancel.

    The Plans page under Plans and payment showing all the active plans on your Adobe account, billing and payment details, and options to manage plan and edit billing history.

  2. Select Cancel your plan.

    The Manage Plan window showing options to change your plan,  and cancel your plan.

    Don't see Cancel your plan?

    The option isn't available if we're processing your payment or if there is a problem with the payment. Try again in 24 hours.

  3. Check your plan's details and then select Continue to cancel.

  4. Indicate the reason for cancellation, and then select Continue.

  5. Review the cancellation details and then select Confirm cancellation.

Note:

Check your email for a confirmation from Adobe. You can also check your account page to verify that you have successfully canceled your plan.

If you purchased from third-party providers

If you purchased your subscription through a third-party provider (such as Apple, Google, or Microsoft), your account is managed by them, and their specific subscription and cancellation terms apply. Refer to their documentation to manage your account.

Cancel a teams plan

If you purchased a Creative Cloud for teams subscription directly from Adobe, you can cancel it through the Admin Console. However, if you purchased it from a reseller, you’ll need to contact the reseller to cancel the subscription.

Cancellation fee and refunds

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel.

What happens when I cancel my Creative Cloud subscription?

After you cancel your Creative Cloud subscription, you can no longer access your Creative Cloud applications, nor most of the services included in your paid Creative Cloud subscription.

Video: How to cancel your Adobe trial or subscription

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