Adobe Buying Programs provide options for you to purchase, manage, and deploy Adobe products throughout your organization. Learn more about the Adobe Buying Programs on Adobe.com.
Frequently Asked Questions
What is VIP?
- Immediate deployment
- Automatic compliance
- Subscriptions with rolling updates provide access to the latest versions of cloud products
- Standardized agreements with no contract renewal
- Annual or extended term options
- Additional program benefits available to VIP Members who purchase 50 or more licenses, through VIP Select.
Learn more about VIP on Adobe.com.
How do I enroll in VIP?
What products are available through VIP?
What licensing system does VIP use?
What is VIP Select?
VIP Select provides discounts and other additional benefits to our Members who purchase 50 or more licenses in a term. To learn more about the benefits and qualification process, visit the VIP page on Adobe.com.
What is a named-user license?
What education offerings are available in VIP?
Education customers can purchase Creative Cloud for education device licenses through VIP. These differ from named-user licenses in that they can be deployed to a device by a VIP Admin and do not require individual users to log in.
Additionally, we have a K-12 site license offering for education customers. For more information on these topics, view our Buying Programs Education page on Adobe.com.
Where can I find the VIP Program Guide?
What is an ETLA?
- Customizable term licensing program
- Designed for Adobe's top commercial, government, and education customers
- Products can be deployed as needed and paid at annual true-up
- Three-year agreement with annual payments and true-ups
- Access to the Adobe Enterprise Dashboard
Learn more about ETLA on the Buying Programs Enterprise page on Adobe.com.
How do I enroll in ETLA?
Why have new EEA enrollments ended?
Does the discontinuation of enrollments affect existing EEA customers?
What are perpetual licenses?
Perpetual licenses are licenses of a particular product and version, which users deploy using ESDs and serial numbers. Once users purchase a perpetual license, they own that license going forward.
Learn more about perpetual licensing programs on Adobe.com.
What is CLP?
- Volume discounts with the potential to achieve greater discounts with cumulative purchasing over the two-year agreement period
- Budget predictability through the two-year CLP membership and Upgrade Plan (available for select Adobe products)
- Access to LWS, a web-based license management tool to manage licenses and deployment with Electronic Software Delivery (ESD)
What is TLP?
What is Upgrade Plan (available for CLP and TLP)?
- Upgrade Plan is Adobe's upgrade insurance program for software purchased under a perpetual license program such as CLP or TLP. Upgrade Plan provides upgraded versions of any product covered that has an update made during the Upgrade Plan coverage period.
- Adobe automatically sends notifications of available upgrades to Upgrade Plan participants to simplify upgrade planning.
- Upgrade Plan contributes to the points accumulated in your CLP membership, and is provided at a discount compared to the price of a new license in the case of a new version being announced.
Why have Enterprise Agreement (EA) enrollments ended?
Does the discontinuation of EA enrollments affect existing EA customers?
Will I continue to have the ability to true-up additional EA licenses?
Yes. The EA program change does not affect the availability of the Acrobat product family through EA. Existing EA customers will be expected to submit their annual deployment report and true-up for any over-deployment of their licenses, and pay for M&S for all covered licenses for the upcoming year.
I'm an existing EA customer. Where can I find pertinent EA documents?
Please follow the links for the EA Program Guide (PDF), Government Terms & Conditions (PDF), and Commercial Terms & Conditions (PDF). Please contact your Adobe authorized reseller if you have any additional questions.
To learn more about EA M&S, please visit our Enterprise Maintenance & Support page.
These policies are related to the maintenance of, and offerings currently or previously available through the Adobe Buying Programs. The policies outlined below are general, and may be more definitively covered in your Buying Programs agreement. The absence of a particular scenario in the below sections does not necessarily imply permission.
In the case of duplicate LWS user IDs, or for LWS license consolidation, a merge may be appropriate. Merging takes the information from an existing LWS ID and merges it into the information for another existing LWS ID.
To merge, LWS IDs:
- Can only be merged within the same LWS user ID type. Types include End-User IDs (EUID), Deploy-to IDs (DTIDs), and Reseller IDs
- Must share the same or similar Organization Name, Organization Contact, and Organization Address
- Must be listed in the same country
- Must share the same Market Segment (e.g. Education cannot be merged with Commercial)
- Cannot be merged into another EUID if the merging EUID is associated with a CLP agreement. Any EUID associated with a CLP agreement must survive.
- Can only be merged into another DTID if the merging DTID is associated with the same EUID
Merges apply to all license orders and all contacts under the merging IDs. Merges of customer LWS are available only for CLP, TLP, and FLP programs. FLP IDs may only be merged with approval from Adobe’s legal team.
For the purpose of these pages, "transfer" refers to a change of ownership, and does not mean a change of license management within the same entity or between entities or departments covered by a single agreement.
- The transferee must agree to the terms of the End-User License Agreement (EULA) and/or Cumulative Licensing Program (CLP) agreement transfer terms and conditions, if applicable.
- The transferring party must destroy all copies of the software and all printed materials.
- Orders for media/Electronic Software Delivery (ESD) only cannot be transferred on the Adobe Licensing Web Site (LWS).
- Information on both the previous and new licensees must be included on the Transfer of License form.
- There are no fees for processing a transfer of license.
- Approval for the transfer must be provided from both the transferor and transferee organizations.
- License transfers due to mergers, acquisitions, consolidations, or divestitures are permitted.
The following are not permitted:
- Transfers across market segments (e.g. from Education to Commercial)
- Changes to license language when a transfer is processed
- Transfers of upgrade versions of a license without including the entire license upgrade path, including current version, all previous versions for which upgrades were purchased or provided free-of-charge, and any active Upgrade Plan, maintenance, and/or technical support. It is the responsibility of the transferring party to provide this information with the transfer request.
- All licenses listed on a TLP certificate must be transferred from the current license holder to the new license holder.
- TLP licenses and any technical support service can be transferred only within the region they were originally acquired.
- TLP licenses may be transferred only as TLP licenses, even if the transferee is a CLP member. TLP licenses transferred to CLP members will appear on their Comprehensive Order Details report in LWS as a TLP transaction, and no points will be awarded to the CLP for these purchases.
- CLP members may transfer any number of licenses purchased.
- CLP users may transfer licenses to any TLP or CLP user, including enrolled affiliates of a different CLP member.
- CLP members may not transfer licenses to a different Deploy-to ID with the same End-User ID.
- CLP points transfer to the new licensee if the following is true:
- The new licensee is a CLP program member or an enrolled affiliate; and
- Both the new licensee CLP agreement and the original purchasing CLP agreement are currently active; and
- Both the new licensee CLP agreement and the original purchasing CLP agreement were active at the time of license purchase.
- If any of the previous conditions are not met, CLP licenses will be transferred as TLP, points will be deducted from the original purchasing CLP, and no points will be awarded to the recipient, regardless of whether they are a CLP member.
Adobe allows program members to order a current-version license but use a prior version. These members can contact Adobe Customer Service to request a serial number for the earlier version of perpetual licenses if they do not already have one. Prior-version software is available via ESD and can be purchased through standard resellers. The program member must follow all guidelines of the current-version EULA.
Members with cloud-based subscription products have access to previous versions through the Creative Cloud Packager.
Licenses sold in a specific language grant use rights limited to that language. Program members do not have the right to deploy a product in a language other than that which was licensed. Licenses sold with the designation of All as their language do allow program members to deploy the product in any language they choose. Exceptions to these conditions may apply when program members have active Upgrade Plan coverage and the new version of their product is not available in the originally licensed language or a new local language is made available. In these instances, Adobe will communicate which cross-language rights may apply.
Adobe Buying Programs customers purchasing perpetual licenses receive product serial numbers for both Windows and Mac as long as the product is available for both and the two platforms are the same version. Program members can choose to use either platform, as long as the total number of licenses being used does not exceed the number purchased.
All use of a product is governed by the EULA for the product, which usually must be accepted by electronic click-through. EULAs are posted on the Adobe product license agreements page. Where the applicable Buying Program’s terms and conditions conflict with a EULA, the Buying Program terms and conditions supersede.
The last order date for concurrent licenses is June 30, 2014. Customers who have previously purchased concurrent licenses may continue to use these per Adobe’s concurrent use policy. In addition, owners of concurrent licenses protected by Upgrade Plan valid after June 30, 2014, will continue to receive any relevant product updates until the end of the eligible Upgrade Plan term.
Concurrent Use Licenses for certain Adobe software products may be available for order by Education CLP Member institutions. If you ordered such a license, then you agree that by copying, installing, or using all or any portion of such Adobe software product, you accept that all of the following terms and conditions (“Concurrent Use License Terms”) shall govern your Education CLP Member institution’s (“you”) use of such Adobe software products in addition to the applicable End-User License Agreement (EULA). If you do not agree with the Concurrent Use License Terms and the EULA, you may not install and use the Adobe software product that you received. As used in these Concurrent Use License Terms, all capitalized terms not otherwise defined in the Concurrent Use License Terms shall have the meanings ascribed to such terms in the EULA. The Concurrent Use License Terms shall supersede the EULA to the extent of any conflict between the terms. If an Education CLP Member’s participating Affiliate orders one or more Concurrent Use Licenses, then all rights and obligations described for an Education CLP Member herein shall apply to such Affiliate.
1. Concurrent Use License Grant
The term “Concurrent Use License” means a license to use the applicable Adobe software product (“Software”) based on the number of users who can use the Software at any one time when the Software is either installed (i) on a Computer file server and initiated by an individual from another Computer on the same Internal Network as the Computer file server or (ii) on an individual’s Computer but only made available for use when such individual’s Computer is granted permission by a Computer file server over an Internal Network. Concurrent Use Licenses may be subject to higher prices than standard Software licenses available under CLP. The total number of users who can use the Software at any one time may not exceed the total number of Concurrent Use Licenses granted to you for such Software. Notwithstanding anything contrary to the EULA, the term “Internal Network” as used in the EULA shall be expanded to include permission for access by your then-currently enrolled students solely for the purposes of your Concurrent Use License(s). Except as otherwise set forth hereunder, all other terms of the EULA shall govern your use of the Software licensed under a Concurrent Use License.
2. Purchase and Use Restrictions
After June 30, 2014, concurrent licenses are not available for order. Software ordered pursuant to a Concurrent Use License under the Education CLP shall be limited to access and use only on Computers (as such term is defined in the EULA) physically located in a classroom or student lab facility. Concurrent Licenses may not be used across different education institutions. In addition, the Software may be used or accessed only from a Computer owned or leased by you. As such, access and use of the Software from locations not meeting the foregoing requirements are prohibited under a Concurrent Use License. The following are a nonexhaustive list of examples of prohibited scenarios:
- Access or use of the Software on a Computer not physically located at a campus facility
- Installation or use of the Software on a Computer not owned and controlled by you (including but not limited to Computers owned by students or otherwise in students’ possession)
- Access or use of the Software for administrative use
- Access or use of the Software in a virtual lab through remote access
- A school district or school system that purchases a Concurrent Use License that is metered for use by multiple schools within the district or system
If you have questions about whether your intended use of the Software will comply with a Concurrent Use License, contact your Adobe sales representative.
3. Required Number of Concurrent Use Licenses
To ensure compliance, you need as many Concurrent Use Licenses as there are individuals who will be able to simultaneously use the Software at your designated facilities.
4. Software Use Tracking Requirements
As a condition for use of the Software pursuant to a Concurrent Use License, you must also maintain and use a license auditing and usage management tool that, at a minimum, is able to (i) track and manage usage of its Concurrent Use Licenses, (ii) govern the distribution and management of access to the Software, and (iii) enable an authorization process to allow/decline access to the Software on an individual Computer basis and/or incident basis. You must configure the licensing auditing and usage management tool to prevent the total number of individual users of the Software from exceeding the total number of Concurrent Use Licenses for such Software.
You shall maintain an accurate record of (i) the Computers that have accessed the Software over the previous two (2) years; (ii) the number of Concurrent Use Licenses purchased by you; (iii) and Adobe software titles for which you have Concurrent Use Licenses. These records must be kept and are subject to review by Adobe or its authorized representatives in accordance with the License Compliance requirements set forth in your current Education CLP agreement with Adobe.
6. Concurrent Use Licenses for Adobe’s Suite Products
One Concurrent Use License for any of the Adobe suite products (for example, Adobe Creative Suite Design Premium, Creative Suite Web Premium, and so on) is deemed to be in use for each individual user who accesses any Adobe software title within the Adobe suite product. For example, if you are in possession of ten (10) Concurrent Use Licenses of Creative Suite Web Premium, and one individual user is using Adobe Photoshop CS within Web Premium while another individual user is concurrently using Adobe Dreamweaver CS within the same, then there are eight (8) remaining Concurrent Use Licenses available of Web Premium for use at such time.
The last order date for K-12 Site License was February 27, 2015. Customers who have previously purchased K-12 Site Licenses may continue to use these per Adobe’s K-12 Site License use policies until their current agreement expires.
Adobe K–12 Site Licenses for certain Adobe software products may be available for order by authorized education institutions under Adobe’s Education Cumulative Licensing Program (CLP) and Transactional Licensing Program (TLP) and only in countries where K–12 Site Licenses are offered. If your institution ordered a K–12 Site License, then by copying, installing, or using all or any portion of such Adobe software product provided to your institution pursuant to the K–12 Site License, you agree that your institution shall be bound by and accept the following terms and conditions (“K–12 Site License Terms”). Together with the applicable end user license agreement for the Adobe software product (EULA), the K–12 Site License Terms shall govern your institution’s use of the Adobe software product. As used in these K–12 Site License Terms, all capitalized terms not otherwise defined in the K–12 Site License Terms shall have the meanings ascribed to such terms in the EULA. The K–12 Site License Terms shall supersede the EULA to the extent of any conflict between the terms.
1. Definitions. In addition to the defined terms above, the following definitions shall apply to these K–12 Site License Terms:
1.1. “K–12 Education Institution” means a primary or secondary school that is a qualified education institution, as such term is defined in the Education CLP agreement. Contact your Adobe Authorized Education Reseller for TLP qualifications.
1.2. “K–12 Site License Software” means the Adobe software product further specified as K–12 Site License Software on the applicable CLP or TLP price list. Technical support and upgrade plans are available for K–12 Site Licenses.
1.3. “Teacher” means an employee of a K–12 Education Institution whose primary job responsibility is to provide instruction for any K–12 grade of a qualified K–12 Education Institution.
2. Right to Use/License Grant
2.1 Qualifications. K–12 Site Licenses are available for order and use only by K–12 Education Institutions under CLP and TLP. If your institution has ordered one or more K–12 Site Licenses but does not qualify as a K–12 Education Institution, then your institution shall immediately return the K–12 Site License Software to its Reseller, purge all copies of the K–12 Site License Software from its Computers, and return the K–12 Site License Software to your Adobe Authorized Education Reseller.
2.2 License Grant. So long as your institution complies with the EULA and these K–12 Site License Terms and upon payment of all applicable fees, Adobe grants your institution a nonexclusive, nontransferable license to reproduce, install, and use exact object code copies of the K-12 Site License Software in accordance with the terms and conditions of these K–12 Site License Terms up to the maximum quantities set forth below. Use of the K–12 Site License Software shall be governed by the EULA and these K–12 Site License Terms. If there is any conflict between the terms of the EULA and these K–12 Site License Terms, the terms of these K–12 Site License Terms shall control.
License Type Purchased
Maximum Number of Institutional Copies (Regardless of Platform)
2.3 School Location Use Only. Each K–12 Site License granted to your institution permits your institution to use the K–12 Site License Software at one school location only. “One school location” means a school located at one street address only. For installation and/or use at additional locations, additional K–12 Site Licenses must be purchased separately. The K–12 Site License is limited to installation of all the software included (regardless of platform) within the purchased license on no more than the maximum number of institution-owned or leased computers allowed in the section above and contingent upon the license type that your institution has purchased.
2.4 Instructional Use Only. Notwithstanding anything to the contrary in the EULA, the K–12 Site License Software shall only be used for instructional purposes and may not be used for, or distributed to, any party for any other purposes. As such, use of the K–12 Site License Software is also limited solely to then-currently enrolled students of K–12 Education Institutions and then-currently employed Teachers, staff, and administrators of such K–12 Education Institutions.
2.5 Home Computer Installations for Teachers. Notwithstanding anything to the contrary in the EULA, in addition to Section 2.2 above, Teachers who are employed by your institution may install one (1) copy per Teacher of the K–12 Site License Software on a home computer solely for purposes directly related to such Teacher’s job duties related to Teacher’s employment with your institution (such as lesson planning and classroom preparation), provided that such installations do not exceed the maximum quantities set forth below:
License Type Purchased
Maximum Number of Teacher Home-Use Copies
Such Teacher home-use licenses shall terminate automatically when such teacher is no longer employed by your institution, and your institution shall cause such teacher at such time to return any copy of the K–12 Site License Software to your institution and remove any copy from the home computer.
2.6 Server Computer Access Prohibition. Notwithstanding anything to the contrary in the EULA, your institution may not install any K–12 Site License Software on a server computer to be accessed from other computers connected to such server computer.
3. Additional Obligations
3.1. Your institution agrees that it is solely responsible for all expenses incurred in connection with copying and installing the K–12 Site License Software. Your institution agrees that (1) your institution will not cause or permit the removal of any copyright notices or proprietary legends from the K–12 Site License Software; (2) your institution will reproduce on all copies of the K–12 Site License Software the copyright notice and any other proprietary legends that were on the master copy of the K–12 License Software; and, (3) your institution will take reasonable steps to ensure that each user of the K–12 Site License Software is aware of and complies with the terms of the applicable EULA and these K–12 Site License Terms.
3.2. Orders. If your institution orders K–12 Site Licenses under Education CLP, your institution must order K–12 Site Licenses under these K–12 Site License Terms using the K–12 Site License Software SKUs only and must reference your institution’s CLP Agreement Number on any orders. Your institution understands that Adobe’s resellers may charge additional shipping and handling fees depending on whether your institution has elected to participate in the drop-ship offering. All pricing, including any fees, is determined by resellers and not by Adobe, and Adobe has no control over any pricing or fees.