Adobe Creative Cloud license package

Some customers may need to replace an expiring serial number with a non-expiring serial number or may need to remove a volume serial number to migrate to Named User Licensing.

To do either of these, you must create a new license package.

Start Creative Cloud Packager and choose your account type.

Enter your ID and password, and then click Sign In.

In the main menu screen, click Create License Package.

To save the package, enter a name and a location. Click Build.

Education customers only:

Select an Organization. This option only displays if your account is tied to multiple organizations.
Select Device License as the License Type.
Select a Deployment Pool.

Enterprise customers only: Enter the enterprise license key, and click Build.

Enter the enterprise license key, click build

The summary screen displays if the package was created successfully. Click the package name open the folder.

Click Build Log to open the log file created while building the package. If there is a failure, use the log file AdobeSerialization.log to troubleshoot the issues.

Locate AdobeSerialization.log at:

Mac: ~/Library/Logs/
Win: C:\Users\Username\AppData\Local\Temp

The package is created at the specified location and contains four files:

AdobeSerialization
helper.bin
prov.xml
RemoveVolumeSerial

To license the software, run AdobeSerialization executable with admin privileges in the command line (for Windows) or the terminal (for MAC). Ensure that all files are present when you run the executable file.

Windows

Press the Start button on your keyboard and type Command.

With Command Prompt selected, press Ctrl+Shift+Enter on your keyboard.

If the User Account Control dialog displays, click Yes.

Go to the folder where you have saved the AdobeSerialization.exe file.

Drag-and-drop the AdobeSerialization.exe file onto the Command prompt.

See the following example:

Press Enter.

MAC OS

On your computer, go to the Applications folder and then go to the Utilities folder.

Open the terminal.

Go to the folder where you have saved the AdobeSerialization file.

Type sudo and then drag-and-drop the AdobeSerialization file onto the terminal.

See the following example:

Press Enter.

If you are prompted, enter the adminstrator password and press Enter.

Enterprise and EEA customers can run RemoveVolumeSerial executable with admin privileges in the command line (for Windows) or the terminal (for MAC) to remove enterprise license of previously licensed apps (before applying the newer license).

For details on how to remove licenses, see Migrate from serial number licensing to named licenses.

Windows

Press the Start button on your keyboard and type Command.

With Command Prompt selected, press Ctrl+Shift+Enter on your keyboard.

If the User Account Control dialog displays, click Yes.

Go to the folder where you have saved the RemoveVolumeSerial.exe file.

Drag-and-drop the RemoveVolumeSerial.exe file onto the Command prompt.

See the following example:

Press Enter.

MAC OS

On your computer, go to the Applications folder and then go to the Utilities folder.

Open the terminal.

Go to the folder where you have saved the RemoveVolumeSerial file.

Type sudo and then drag-and-drop the RemoveVolumeSerial file onto the terminal.

See the following example:

Press Enter.

If you are prompted, enter the adminstrator password and press Enter.

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Yasal Uyarılar | Çevrimiçi Gizlilik İlkesi

Create license package

Overview

Create license package

Deploy and run the package

License the software

Windows

MAC OS

Remove volume serial (Enterprise and EEA customers only)

Windows

MAC OS

Topluluğa Sorun

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