Adobe Acrobat Sign Custom Time Stamp Providers

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  • Release Notes
  • Important Notifications

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    Adobe Acrobat Sign Guide

    What's New

    1. Pre-Release Notes
    2. Release Notes
    3. Important Notifications

    Get Started

    1. Quick start guide for administrators
    2. Quick start guide for users
    3. Video tutorial library
    4. FAQ

    Administer

    1. Admin Console Overview
        1. Add a User
        2. Add Users in Bulk
        3. Add Users from your Directory
        4. Add Users from MS Azure Active Directory
        1. Technical accounts - API driven
        2. Service accounts - Manually driven
      3. Check for users with provisioning errors
      4. Change Name/Email Address
      5. Edit a user's group membership
      6. Promote a user to an admin role
      7. User Identity Types and SSO
      8. Switch User Identity
      9. Authenticate Users with MS Azure
      10. Authenticate Users with Google Federation
      11. Product Profiles
      12. Login Experience 
    3. Account/Group Settings
      1. Settings Overview
        1. New Recipient Experience
        2. Self Signing Workflows
        3. Send in Bulk
        4. Web Forms
        5. Power Automate Workflows
        6. Library Documents
        7. Collect form data with agreements
        8. Limited Document Visibility
        9. Attach a PDF copy of the signed agreement 
        10. Include a link in the email
        11. Include an image in the email
        12. Files attached to email will be named as
        13. Attach audit reports to documents
        14. Merge multiple documents into one
        15. Download individual documents
        16. Upload a signed document
        17. Set a default time zone
          1. Upgrade to use UMG
        19. Group Administrator Permissions
        20. Replace recipient
          1. Overview
          2. Allow unauthenticated access on the transaction verification page
          3. Include view events
          4. Include agreement page/attachment count
        22. Transaction Footer
        23. Healthcare customer
        1. Add logo
        2. Customize company Hostname/URL   
        3. Post agreement URL redirect
        1. Well formatted signatures
        2. Custom Terms of Use and Consumer Disclosure
        3. Navigate recipients through form fields
        4. Restart agreement workflow
        5. Decline to sign
        6. Allow signers to print and place a written signature
        7. Require signers to use a mobile device to create their signature
        8. Request IP address from signers
        1. Overview
        2. Download and sign with Acrobat
        3. Sign with Cloud Signatures
        4. Include metadata for Identity Providers
        5. Restricted Cloud Signatures Providers
      6. Electronic Seals
        1. Digital Identity Gateway
        2. Identity Check policy
        1. Allowed IP Ranges
        2. Account Sharing
        3. Agreement sharing controls
        4. Signer identity verification
        5. Document password strength
        6. Block signers by Geolocation
        7. Allow page extraction
        8. Document link expiration
        9. Timestamp
        1. Require recipient name when sending
        2. Lock name values for known users
        3. Allowed recipient roles
        4. Allow e-Witnesses
        5. Recipient groups
        6. CCs
        7. Recipient Agreement Access
        8. Field flattening
        9. Modify Agreements
        10. Private messages
        11. Allowed signature types
        12. Reminders
        13. Signed document password protection
        14. Send Agreement Notification through
          1. Overview
          2. Signing password
          3. One-Time Password via Email
          4. Acrobat Sign authentication
          5. Phone authentication
          6. Cloud-based digital signature
          7. Knowledge-based authentication
          8. Government ID
          9. Signer Identity reports
        16. Content Protection
        17. Document Expiration
        18. Signing order
        19. Liquid mode
        1. Overview
        2. Enforce identity authentication
        3. Signing reasons
      12. Notarization Settings
      13. Payments Integration
        1. SAML Configuration
      15. Data Governance
      16. Time Stamp Settings
      17. External Archive
      18. Account Languages
        1. Email header/footer images
        2. Permit individual user email footers
        3. Customize the Signature Requested email
        4. Customize the To and CC fields
        5. Enable Linkless Notifications
        6. Customize email templates
      20. Migrating from echosign.com to adobesign.com
      21. Configure Options for Recipients
        1. Accessibility Compliance
        2. Create accessible forms with Acrobat desktop
        3. Create accessible AcroForms
      2. HIPAA
        1. GDPR Overview
        2. Redact a user
        3. Redact a user's agreements    
        1. 21 CRF part 11 validation pack
        2. 21 CFR and EudraLex Annex 11 handbook
        3. Analysis of shared responsibilities
      5. Healthcare customers
      6. IVES support
      7. "Vaulting" agreements
        1. EU/UK Cross-border transactions and eIDAS
        2. HMLR requirements for deeds signed electronically
        3. The impact of Brexit on e-signature laws in the UK
    5. Claim your domain 
    6. Report Abuse links

    Send, Sign, and Manage Agreements

      1. Cancel an email reminder
        1. Overview of the e-sign page
        2. Open to read the agreement without fields
        3. Decline to sign an agreement
        4. Delegate signing authority
        5. Download a PDF of the agreement
        6. View the agreement history
        7. View the agreement messages
        8. Convert from an electronic to a written signature
        9. Convert from a written to an electronic signature 
        10. Navigate the form fields
        11. Clear the data from the form fields
        12. E-sign page magnification and navigation
        13. Change the language used in the agreement tools and information
        14. Review the Legal Notices
        15. Adjust Acrobat Sign Cookie Preferences
        1. Overview of landmarks and features
        2. Completion Deadline
        3. Password protect the PDF
      2. Send an agreement only to yourself
      3. Send an agreement to others
      4. Written Signatures
      5. Recipient signing order
        1. Overview of the Send in Bulk feature
        2. Send in Bulk - Configure a parent template
        3. Send in Bulk - Configure the CSV file
        4. Cancel a Send in Bulk transaction
        5. Add reminders to Send in Bulk
        6. Reporting for Send in Bulk
        1. Automatic field detection
        2. Drag and drop fields using the authoring environment
        3. Assign form fields to recipients
        4. The Prefill role
        5. Apply fields with a reusable field template
        6. Transfer fields to a new library template
        7. Updated authoring environment when sending agreements
      2. Create forms with text tags
        1. AcroForm creation
        2. Creating accessible PDFs
          1. Common field types
          2. In-line Images
          3. Stamp Images
        2. Field content appearance
        3. Field validations
        4. Masked fields values
        5. Setting show/hide conditions
        6. Calculated fields 
      5. Authoring FAQ
      1. Sign agreements sent to you
      2. Fill & Sign
      3. Self-signing
      1. Manage page overview
      2. Delegate agreements
      3. Replace Recipients
      4. Limit Document Visibility 
      5. Cancel an Agreement 
      6. Create new reminders
      7. Review reminders
      8. Cancel a reminder
      9. Access Power Automate flows
        1. How search works
        2. View an agreement
        3. Create a template from an agreement
        4. Hide/Unhide agreements from view
        5. Upload a signed agreement
        6. Modify a sent agreement's files and fields
        7. Edit a recipient's authentication method
        8. Add or modify an expiration date
        9. Add a Note to the agreement
        10. Share an individual agreement
        11. Unshare an agreement
        12. Download an individual agreement
        13. Download the individual files of an agreement
        14. Download the Audit Report of an agreement
        15. Download the field content of an agreement
    6. Audit Report
      1. Overview
      2. Grant users access to reporting
        1. Create a new report
        2. Agreement Reports
        3. Transaction Reports
        4. Settings Activity Report
        5. Edit a report
        1. Create a new data export
        2. Web form data export
        3. Edit a data export
        4. Refresh the data export content
        5. Download the data export
      5. Rename a report/export
      6. Duplicate a report/export
      7. Schedule a report/export
      8. Delete a report/export

    Advanced Agreement Capabilities and Workflows

      1. Create a web form
      2. Edit a web form
      3. Disable/Enable a web form
      4. Hide/Unhide a web form
      5. Find the URL or script code 
      6. Prefill web form fields with URL parameters
      7. Save a web form to complete later
      8. Resize a web form
      1. US Government forms in the Acrobat Sign library
      2. Create a library template
      3. Change a library template's name
      4. Change a library template's type
      5. Change a library template's permission level
      6. Copy, edit, and save a shared template
      7. Download the aggregate field data for a library template
    3. Transfer ownership of web forms and library templates
      1. Overview of the Power Automate integration and included entitlements
      2. Enable the Power Automate integration
      3. In-Context Actions on the Manage page
      4. Track Power Automate usage
      5. Create a new flow (Examples)
      6. Triggers used for flows
      7. Importing flows from outside Acrobat Sign
      8. Manage flows
      9. Edit flows
      10. Share flows
      11. Disable or Enable flows
      12. Delete flows
          1. Save all completed documents to SharePoint
          2. Save all completed documents to OneDrive for Business
          3. Save all completed documents to Google Drive
          4. Save all completed documents to DropBox
          5. Save all completed documents to Box
          1. Save your completed documents to SharePoint
          2. Save your completed documents to One Drive for Business
          3. Save your completed documents to Google Drive
          4. Save your completed documents to Box
          1. Save completed web form documents to SharePoint Library
          1. Extract form field data from your signed document and update Excel sheet
          1. Get your Adobe Acrobat Sign notifications in a Teams Channel
          1. Generate document from Power App form and Word template, send for signature
      1. Custom Send Workflow Overview
      2. Creating a new Send Workflow
      3. Edit a Send Workflow
      4. Activate or Deactivate a Send Workflow
      5. Send an agreement with a Send Workflow
      1. Share a user
      2. Share agreements

    Integrate with other products

    1. Acrobat Sign for Salesforce
      1. Acrobat Sign for Microsoft 365
      2. Acrobat Sign for Outlook
      3. Acrobat Sign for Word/PowerPoint
      4. Acrobat Sign for Teams
      5. Acrobat Sign for Microsoft PowerApps and Power Automate
      6. Acrobat Sign Connector for Microsoft Search
      7. Acrobat Sign for Microsoft Dynamics 
      8. Acrobat Sign for Microsoft SharePoint 
      1. Acrobat Sign for ServiceNow
      2. Acrobat Sign for HR ServiceNow
      3. Acrobat Sign for SAP SuccessFactors
      4. Acrobat Sign for Workday
      5. Acrobat Sign for NetSuite
      6. Acrobat Sign for VeevaVault
      7. Acrobat Sign for Coupa BSM Suite
    4. Partner managed integrations
    5. How to obtain an integration key

    Acrobat Sign Developer

      1. Methods documentation
      2. SDK/Developer Guide
      3. API FAQ    
      1. Webhook overview
      2. Configure a new webhook
      3. View or edit a webhook
      4. Deactivate or reactivate a webhook
      5. Delete a webhook
      6. Two-way SSL certificates
      7. Webhooks in the API
      1. Sandbox overview
      2. Link your Production and Sandbox
      3. Sandbox asset types

    Support and Troubleshooting

    1. Customer Support Resources 
    2. Enterprise Customer Success Resources 

    Configure your own Time Stamp service in lieu of the default service provided.

    Time Stamps and Digital Signature Compliance

    Time stamps are critical in meeting US and EU digital signature compliance standards, using PADes and eIDAS, respectively. Regulations require that a digital signature securely establishes the signer's identity and the time of signing, embedding this information into the document at the time of signature.

    How Time Stamps Work

    • A time stamp locks the signer's identity and the document to ensure security and compliance.
    • Identity can be verified through certificates, logins, or ID cards, but the time stamp must come from a trusted Time Stamping Authority.
    • TSAs are third-party providers that offer timestamping services via Public Key Infrastructure (PKI).
    • Adobe configures time stamps at the application, shard, and account levels.

    Customizing a Time Stamping Authority (TSA)

    • Adobe provides a TSA for all transactions, ensuring compliance for eIDAS customers in EMEA and other global users.
    • Organizations with an existing TSA can configure Acrobat Sign to use their licensed TSA instead of Adobe's default provider.
    • The Customizable Time Stamp feature allows companies to integrate their own TSA for digitally signed documents.

    Ensuring Long-Term Validity (LTV)

    • The timestamp ensures the signed agreement's Long-Term Validity by locking both the signature and document.
    • Personal signing certificates can expire, but an LTV time stamp extends the document's validity without altering the signature's validity.
    • This guarantees that the signature was valid at the time of signing and remains valid beyond the lifespan of the signer's certificate.

    Customizing a Time Stamping Authority 

    • Adobe provides a TSA for all transactions, ensuring compliance for eIDAS customers in EMEA and other global users.
    • Organizations with an existing TSA can configure Acrobat Sign to use their licensed TSA instead of Adobe's default provider.
    • The Customizable Time Stamp feature allows companies to integrate their own TSA for digitally signed documents.

    Approved Time Stamp Providers

    Below is a list of pre-approved TSA providers. Any vendor not listed must be reviewed and approved by Acrobat Sign engineering before integration with the Adobe Acrobat Sign service.

    Configuration

    Availability:

    • Acrobat Standard and Acrobat Pro: Not Supported
    • Acrobat Sign Solutions: Supported; Disabled by default
    • Acrobat Sign for Government: Supported; Disabled by default

    Configuration scope:

    Custom Time Stamp providers are expose the menu item at the account level only.

    Note:

    Using a third-party Time Stamping Authority (TSA) is a paid service. If an organization uses an alternative TSA provider instead of the default Adobe-authorized time stamp, they are responsible for covering the associated costs. Adobe does not assume any expenses for third-party timestamping services.

    How it’s used

    Digital signatures automatically include time stamps on agreements. Once the service is set up for the account, no further action is needed.

    Approved Time Stamp Providers

    Below is the list of pre-qualified time stamp providers:

    • Adobe Qualified Timestamp
    • DigiCert Timestamp for Adobe
    • GlobalSign Timestamp AATL
    • InfoCert Qualified TSA
    • Intesi Group
    • Namirial Qualified TSA
    • Notarius Timestamp AATL
    • QuoVadis Europe (audited under eIDAS)
    • QuoVadis Switzerland (audited under ZertES)
    • Seiko Timestamp Service
    • Trans Sped Qualified TSA

    Enabling a Third-Party Time Stamp Provider

    If you want to use a pre-qualified TSA for your account, contact Acrobat Sign Support and specify your preferred provider.

    Configuring a Custom Time Stamp Provider

    For providers not on the pre-qualified list, additional time is required for engineering verification to ensure compatibility. This process may take a few days.

    To begin, contact Acrobat Sign Support and provide:

    • The name of the service provider.
    • The end-point URL for the service.

    Once Support configures the end-point for your account, the Time Stamp Settings menu item will become available in your administrator's Account Settings menu.

    NAv

    The Server URL is only available through Acrobat Sign engineering, so if you need to change the service provider for any reason, contact Acrobat Sign Support.

    1. Navigate to Account Settings > Time Stamp Settings

    2. Check the Enable the following time stamp service option.

      Tip:

      If you uncheck the Enable the following timestamp service checkbox, the Acrobat Sign default TSA is applied.

      • User credentials are retained, so re-enabling the service does not require re-authentication

    3. Select the Add button. The Time Stamp Login Configuration overlay allows you to enter the Username and Password for your timestamp provider.

    4. Save once the credentials are entered.

      You're returned to the Time Stamp Settings page, with your Username visible and your Password masked.

    5. Select the Verify Time Stamp Configuration button to ensure the configuration is working properly.

      Verify

       

      A success message should display.

      Verified connection

      Note:

      If there are errors, or the time stamp on the agreement is not correct, then review your setup or contact support. 

    Updating Credentials

    To change the credentials for the configuration:

    1. Select the Edit button.
    2. The Time Stamp Login Configuration overlay will appear.
    3. Enter the new credentials as prompted.
    4. Save the changes to update the configuration.

    Deleting Credentials

    To remove credentials from the system:

    1. Select the Delete button.
    2. Confirm the deletion when prompted.
    3. Select Yes to complete the process. The credentials will be permanently removed.

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