Error trying to update Acrobat or Reader

Solutions

Reader users

You can sometimes resolve one of the errors in the following table by reinstalling Adobe Reader.

  1. Uninstall Reader from your computer.

    • Windows 10: In the lower-left corner of the Desktop, click the Windows icon. From the pop-up menu click Settings. Click System and then select the Apps & features option. Select Reader, and click Uninstall. Click the Uninstall button to confirm.
    • Windows 8: Go to the upper- or lower-right corner of the desktop and activate the Charm bar. In the Charm bar, click the Settings button. In the settings bar, select the Control Panel. In the Control Panel, select Programs. In the Programs window's Programs and Features section, select Uninstall a Program. Select Reader, click Uninstall, and follow the prompts.
    • Windows 7: Click Start and choose the Control Panel. Double-click the Programs And Features icon. Select Adobe Reader, click Uninstall, and follow the prompts.
  2. Go to the Adobe Reader Downloads page and click Download Now.
  3. Allow the Download Manager sufficient time to download all necessary installation files. Then follow the prompts to install Reader.

  4. If you still have difficulties, try using a different web browser.

Acrobat users

  1. Uninstall Acrobat from your computer.

    • Windows 10: In the lower-left corner of the Desktop, click the Windows icon. From the pop-up menu click Settings. Click System and then select the Apps & features option. Select Acrobat, and click Uninstall. Click the Uninstall button to confirm.
    • Windows 8: Go to the upper- or lower-right corner of the desktop and activate the Charm bar. In the Charm bar, select the Settings button. In the settings bar, select the Control Panel. In the Control Panel, select Programs. In the Programs window's Programs and Features section, select Uninstall a Program. Select Acrobat, click Uninstall, and follow the prompts.
    • Windows 7: Click Start and choose the Control Panel. Double-click Programs And Features. Select Adobe Acrobat, click Uninstall, and follow the prompts.
  2. Re-install Acrobat using the downloaded setup or DVD. 

Administrators

For details on how to configure and troubleshoot the Updater, see the Acrobat-Reader Updater Guide.

Common error messages

Like most Windows applications, Acrobat and Reader use Microsoft Windows Installer technology for installing updates. If the update fails, you can get one of the following Microsoft Installer errors. The list is not comprehensive. Adobe updates the list as it learns more solutions to common errors. If your error is not listed here, you can check Windows Installer Error Messages on the Microsoft site.    

Error Title Solution
1067 Update failed. The process terminated unexpectedly. Try downloading Reader directly from this page
1309 Error attempting to open the source file:
C:\Windows\system32\Macromed\Flash\
FlashPlayerTrust\AcrobatConnect.cfg. 
See Error 1321 or 1309 | Install | CS4, CS5 | Windows.
1310 Error writing to file: C:\Config.Msi.... Verify that you have access to that directory. See Error "1310: Error writing to file: C:\Config.Msi..." | CS4 products.
1311 Could not locate source file cabinet: [filename]. See Error 1311, 1335, or 2350 "Source file not found...data1.cab" when installing Adobe products | Windows.
1321 The Installer has insufficient privileges to modify this file: c:\Windows\system32\Macromed\Flash\
FlashPlayerTrust\AcrobatConnect.cfg. 
See Error 1321 or 1309 | Install | CS4, CS5, CS5.5 | Windows.
1327  Invalid drive See Error 1327 | "Invalid Drive" | Install | CS4, CS5, Acrobat, Reader.

Alternative solution: This error sometimes appears when a drive is mapped for the user and the installer is running in a system context. Change the access permissions on the network folder to “write” for everyone to the shared folder or drive. 
1328 Error applying patch to [filename]. It's likely that something else updated the file, and the patch can't modify it. For more information, contact your patch vendor. A file has changed or is missing. Uninstall and reinstall the program. 
1335  The cabinet file '[filename]' required for this installation is corrupt and cannot be used. This error could indicate a network error, an error reading from the CD-ROM, or a problem with this package.  The source cabinet is corrupt. See Windows Installer Error Messages.
1401, 1402, 1404, 1406  Could not [perform some action] for [key or value] These errors occur when the Windows installer cannot successfully modify the registry. Quick solutions:
  • Repair the current program installation using Add/Remove Programs in the Control Panel.
  • Log in as administrator and access the appropriate registry key:
    (Acrobat) HKLM\Software\Adobe\Acrobat 
    (Reader) Reader\<version> HKCU\Software\Adobe\Acrobat Reader\<version>
  • Update the program again.

See also:

Error 1402 | Error 1406 | Acrobat, Reader.

 

1500 Another installation is already in progress. Complete that install before proceeding with this installation.  See Error 1704 or 1500 | Install, remove | CS4 | Windows.
1601 Out of disk space Ensure that you have enough disk space on your primary disk and update again.
1603 A fatal error occurred during installation
or
#_AdobeError_#1603
Shut down Microsoft Office and all web browsers. Then, in Acrobat or Reader, choose Help > Check for Updates. 
See also Error 1603 | Install | CS3, CS4 products.
1606 Could not access network location 

Try using the Microsoft Fix it wizard, available at support.microsoft.com/kb/886549. This wizard updates the Windows registry.

Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only.

If you cannot resolve the problem after using the Fix it wizard, see the solutions in Error 1606 | Install | Acrobat 8, 9 | CS4.

1612,
1635

 

The installation source for this product is not available. Verify that the source exists and that you can access it.

This patch package could not be opened. Verify that the patch package exists and that you can access it. Or, contact the application vendor to verify that it is a valid Windows Installer patch package. 

Try using the Microsoft Fix it wizard, available at http://support.microsoft.com/kb/971187. The wizard updates the Windows registry so that you can usually uninstall previous versions of the program, or install or update the current version successfully.

Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only.

1618  Another installation is already in progress. Complete that installation before proceeding with this install.  Another install is in progress and MSI is busy. Quit an installer or wait for the first one to finish. 
1624 Error applying transforms. Verify that the specified transform paths are valid.

This error indicates that your Acrobat/Reader installation was customized with the use of a Transforms (.MST) file. The .MST file could be missing from its original location or corrupted.

This error could also occur when downloading and updating with the Adobe Application Manager. The error can be bypassed by downloading the update separately from installing it. That is, save the updater file locally (on your computer) and then run it in a separate step.

To download and install the update, locate the latest update for Acrobat or Reader here:

Adobe Acrobat Updates for Windows

Adobe Reader full installers and updates for Windows

After clicking Proceed to Download and then Download Now, click Save or Save As to save the file to your computer. After downloading, locate the patch file on your computer and double-click the file to run the update.

For Windows, patch filenames have a .MSP extension and are named for each product and update, such as AcrobatUpd11009.msp, AcrobatUpd1014.msp, or AdbeRdrUpd11007.msp.

1704  An installation of [product name] is currently suspended.  See Error 1704 or 1500 | Install, remove | CS4 | Windows.
1706  No valid source could be found for [product name].  One or more of the installer files that the Updater downloaded cannot be found. Sometimes, you can browse for the resource by using Add/Remove Programs in the Control Panel and trying to repair the application. When the dialog appears indicating that the resource is unavailable, browse the needed file. You can also get the MSI either from your Installation disc or from www.adobe.com/downloads (Reader only). 
1714 The older version of [product name] cannot be removed. Contact your technical support group. 

Try using the Microsoft Fix it wizard, available at http://support.microsoft.com/kb/971187. The wizard updates the Windows registry so that you can usually uninstall previous versions of the program, or install or update the current version successfully. 

Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only.

If you cannot uninstall, install, or update the program after using the Fix it wizard, see the solutions in Error 1714 | Acrobat, Reader.

28000 Installation of the Acrobat Licensing Module has failed.  Roll back the product

 

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