Learn how to fix common errors that occur while using AI Assistant and Generative summary tools in Acrobat.
When working with AI Assistant or a Generative summary in Acrobat, you may occasionally encounter errors that prevent these features from functioning as expected. If you experience errors, incomplete responses, or restricted access, consider the following causes and solutions to resolve the issues.
PDF doesn’t meet the requirements
The file does not meet the requirements for generative AI features.
Make sure the PDF isn't corrupted, damaged, or restricted.
Open a different PDF that meets the requirements.
Temporary processing delays
Acrobat may temporarily be unable to process requests if generative AI features are used frequently or if usage is high at the time.
Wait a few minutes.
Try using the generative AI features again after some time.
Incorrect or low-quality answers
Generated answers can sometimes be misleading or incomplete. Responses generated outside the supported languages are unintentional and not the intended purpose of AI Assistant.
Rephrase the question using simple, clear language and add more context if needed.
Review results before using them in your document.
Session not valid
Your session has expired.
Refresh the page.
Sign out of Acrobat and sign back in to restore access.
Older app versions
Outdated versions of Acrobat apps don't support generative AI features. Update to the latest version:
- On Windows, select Menu > Help > Check for updates.
- On macOS, select Help > Check for updates.
Learn how to update Acrobat manually.
If you receive a message indicating that the feature isn’t available, verify if generative AI is supported for your account, locale, or region. Learn more about why Generative AI features aren’t available in Acrobat.
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