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Last updated on
Jun 7, 2026
Learn how to fix issues when generative AI features are missing or not available in Acrobat.
Sometimes, AI Assistant features don’t load, are disabled, or return an error when analyzing a PDF.
Plan doesn’t include generative AI features
Confirm that your plan supports generative AI features.
If you use an enterprise account, contact your IT administrator to ensure generative AI is enabled for your organization.
Acrobat isn't updated
Update Acrobat to the latest version. Learn how to update Acrobat manually.
Restart the application after updating.
Test the generative AI features again.
Tip
Check your internet connection to ensure Acrobat can access online services.
Classic Acrobat doesn’t support generative AI
Turn on the new Acrobat experience:
- On Windows, go to Menu > Enable new Acrobat.
- On macOS, go to View > Enable new Acrobat.
PDF is incompatible with generative AI features
Ensure your PDF isn’t password-protected or has usage restrictions.
Verify that you're not working with a PDF portfolio.
Language support isn't available
Generative AI features require a supported application locale. Learn more about the supported languages for GenAI features.
Check your current application locale.
Switch to a supported locale. Learn how to change Acrobat language.
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